Experience

Kobe Sportswear

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• Receptionist

  • May 2015 - Present

  Receptionist & U.S. /International Customs Coordinator • Operating the phone, directing calls, paging employees and taking messages, monitoring the general voicemail box, maintaining employee extension lists. • Directing incoming company info@kobesportswear.com emails to appropriate representatives. • Greeting customers at the front desk and setting them up in the showroom for meetings. • Creating and maintaining the monthly company calendar. • Receiving and sorting incoming Canada Post Mail deliveries. • Creation and distribution of company wide memos. • Operating the company's online chat system, assisting with customer service. • Creating return authorisation numbers for customer returns. • Creating Purolator/FedEx/DHL shipping labels, arranging pick ups • Processing the daily U.S and International shipping and customs documents. • Updating/maintaining company customs documents and related information. (NAFTA, Proforma, product list, manifest, commercial invoice and B13A ) Show less



Bremner Pool & Spa

• Pickering, Ontario

• Data Entry Clerk

  • Apr 2017 - Present

  Provide clerical support by entering data and maintaining accurate records of valuable company information. Key Responsibilities: ● Review work orders and accurately input data into company database. ● Prepare customer Quotes and invoices. ● Contact customers to request payment for overdue accounts via Email and Post. ● Process customer payments. ● Update customer profiles with equipment specs and site photos. Provide clerical support by entering data and maintaining accurate records of valuable company information. Key Responsibilities: ● Review work orders and accurately input data into company database. ● Prepare customer Quotes and invoices. ● Contact customers to request payment for overdue accounts via Email and Post. ● Process customer payments. ● Update customer profiles with equipment specs and site photos.



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Catering Coordinator

  • Dec 2014 - May 2015

  Expertly and accurately take orders, collect payments and maintain the catering client accounts database to perfectly prepare and deliver to our catering clients an order that is timely, accurate and meets our strict quality standards. Key Responsibilities: • Take customer orders via phone, email and web site. • Prep and assemble customer orders. • Organize delivery drivers to ensure all orders make it to their destination fresh and on time. • Coordinate with Baker to ensure the correct amount of product is prepared for the following day. • Preform follow up calls, update Catering database and complete and file daily paperwork. Show less



Lakeridge Resort Ltd.

• Uxbridge, Ontario

• Lift Operations (Seasonal)

  • Nov 2014 - Mar 2015

  Creating a great customer experience by maintaining a safe and friendly environment for all ski, snowboard and tube park riders. Key Responsibilities: • Preform all pre-operational safely checks. • Ensure the loading and unloading ramps and maze areas are kept in a neat, well groomed condition all day. • Check customer tickets. • Load and unload chair lift passengers, providing extra help for first time skiers/snowboarders. • Coordinate with Ski Patrol to Clear all runs and lifts before preforming end of day shutdown procedures. Show less



Black Photo Corporation

• Technical Support Representative

  • Oct 2011 - Aug 2014

  BT Support Help Desk: Phone support for Retail locations of Black Photo Corporation.• Store and MSC technical support (calls coming in by phone and/or electronically)• Maintain company computing assets including PCs, servers, printers, etc.• Document problems along with their resolution in central ticketing database• Retrieve missing data from stores as required, including sales information, time & attendance, stock transfers, etc.• AS/400 system operations• Monitor store connectivity• Place service calls to repair defective equipment• Escalate calls if required• Pro-actively monitor system health• Monitor server and user backups• Assist with deployment of computing equipment, track location and serial number of assets in central database Show less

• Imaging Field Support Representative

  • Aug 2010 - Oct 2011

  Service Technician for Frontier Wet Labs in Retail locations• Troubleshoot and Repair Mini Lab equipment on a daily basis• Actively participate in a regular rotation on the Imaging Support Help Desk, providing Technical Support via phone to on site Mini Lab Operators.• Preform regular CSQI & QMC checks• Preform Mini Lab Audit• Installation of new equipment• Responsible for detailed record keeping and management of work tickets

• Mini Lab Operator

  • Aug 2000 - Aug 2010

  Manage Production and Maintenance for a Frontier photofinishing Wet Lab.