Bill Smith
Program Manager at IPS Group, Inc.- Claim this Profile
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Bio
Fran Hattner
Bill is a very positive, informative and supportive project partner, that could be counted on to provide the necessary details and direction for our regional project team. He has the proven ability to align the customer needs with the company objectives. Bill is a key go to person to get projects underway and implemented. He was a trusted partner with the sales teams, project teams, and other critical internal teams. He has the key management ability to get the best our of his direct reports. I highly recommend Bill Smith.
Mike Estey
It has been a true pleasure working with Bill these past two years. He is a high performer able to check all the boxes: technical expertise, devotion to outstanding customer service, very personable, and able to proactively bring creative solutions to the table. Bill saw us through some complicated challenges, always with an optimistic, results-driven perspective. He is adept at representing both his employer (in this case, Parkeon) and his client's needs (in this case, Seattle) and leading them to shared solutions. I highly recommend Bill.
Fran Hattner
Bill is a very positive, informative and supportive project partner, that could be counted on to provide the necessary details and direction for our regional project team. He has the proven ability to align the customer needs with the company objectives. Bill is a key go to person to get projects underway and implemented. He was a trusted partner with the sales teams, project teams, and other critical internal teams. He has the key management ability to get the best our of his direct reports. I highly recommend Bill Smith.
Mike Estey
It has been a true pleasure working with Bill these past two years. He is a high performer able to check all the boxes: technical expertise, devotion to outstanding customer service, very personable, and able to proactively bring creative solutions to the table. Bill saw us through some complicated challenges, always with an optimistic, results-driven perspective. He is adept at representing both his employer (in this case, Parkeon) and his client's needs (in this case, Seattle) and leading them to shared solutions. I highly recommend Bill.
Fran Hattner
Bill is a very positive, informative and supportive project partner, that could be counted on to provide the necessary details and direction for our regional project team. He has the proven ability to align the customer needs with the company objectives. Bill is a key go to person to get projects underway and implemented. He was a trusted partner with the sales teams, project teams, and other critical internal teams. He has the key management ability to get the best our of his direct reports. I highly recommend Bill Smith.
Mike Estey
It has been a true pleasure working with Bill these past two years. He is a high performer able to check all the boxes: technical expertise, devotion to outstanding customer service, very personable, and able to proactively bring creative solutions to the table. Bill saw us through some complicated challenges, always with an optimistic, results-driven perspective. He is adept at representing both his employer (in this case, Parkeon) and his client's needs (in this case, Seattle) and leading them to shared solutions. I highly recommend Bill.
Fran Hattner
Bill is a very positive, informative and supportive project partner, that could be counted on to provide the necessary details and direction for our regional project team. He has the proven ability to align the customer needs with the company objectives. Bill is a key go to person to get projects underway and implemented. He was a trusted partner with the sales teams, project teams, and other critical internal teams. He has the key management ability to get the best our of his direct reports. I highly recommend Bill Smith.
Mike Estey
It has been a true pleasure working with Bill these past two years. He is a high performer able to check all the boxes: technical expertise, devotion to outstanding customer service, very personable, and able to proactively bring creative solutions to the table. Bill saw us through some complicated challenges, always with an optimistic, results-driven perspective. He is adept at representing both his employer (in this case, Parkeon) and his client's needs (in this case, Seattle) and leading them to shared solutions. I highly recommend Bill.
Experience
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IPS Group, Inc.
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United States
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Telecommunications
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1 - 100 Employee
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Program Manager
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May 2015 - Present
Project Implementation and Customer Account Management Project Implementation and Customer Account Management
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Parkeon North America
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Greater Seattle Area
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Regional Business Development Manager
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Jun 2012 - Jan 2015
Promoting and selling Parkeon parking solutions throughout the Western US. Managing major accounts and distributors. Promoting and selling Parkeon parking solutions throughout the Western US. Managing major accounts and distributors.
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Parkeon
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Greater Seattle Area
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Regional Services Development Manager
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Oct 2009 - Feb 2012
Responsible for the creation, development, sales, profitability and implementation of service products to existing and new customers within the Client Services organization. As a new role within the Client Services organization this position directed the expansion and retention of revenue streams and assuring the quality of customer services for the Parkeon product lines. Managed the ongoing delivery and management of the deliverables as well as pre-sale activities in conjunction with the Product Sales and Marketing groups. Associated responsibilities include the direct and indirect management of internal and distributor service teams charged with ongoing support and 2nd level technical assistance. Led all aspects of customer service management including SLA management, contract governance, utilization/cost control, recruiting/staffing, escalation and customer project management. Additional duties involved overall account management of major Northwest customers including ongoing sales and account development. Show less
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The Reynolds and Reynolds Company
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United States
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Software Development
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700 & Above Employee
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Regional Field Engineering Manager
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Jul 2001 - Oct 2008
Lead all aspects of technical field operations including profit &loss oversight, technical resource / planning, service sales, customer negotiation, executive escalation and associate development throughout seven Western states. Planned and managed a budget of $1.5-3 million for various size groups. Development and assessment of as many as 40 distributed technical staff including exempt and non-exempt associates. In partnership with Sales and Training managed all customer technical interactions with responsibility for cost and execution metrics. Oversee all aspects of project installation and service provision for data infrastructure systems: Remote data networks, ASP and In-house servers, sub-systems, Wireless and structured cable LAN/MAN’s and Desktop platforms. Show less
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Network Services Manager
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Jun 1994 - Dec 2000
Managed all aspects of Network Infrastructure Consulting and Service engagements on the West Coast. Responsible for multiple project teams delivering network and computing related services including voice/data integration, LAN/WAN design, Network Assessments, SW & HW deployment and specialized consulting engagements. Direct accountability for all activities including project P&L, project scope determination, customer satisfaction, service level agreements (SLA), and team performance. Directly managed or provided overall leadership for as many as 50 associates and partners deployed throughout the Western United States. Extensive customer interaction and travel to deliver proposals, plans and provide high level management presence as required. Show less
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Customer Services Manager
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Jul 1988 - Jun 1994
Overall management of customer field engineering activities including installations, break/fix and ongoing relationships in various territories throughout the Pacific Northwest. Teams included multiple levels of technical expertise in hardware and software support. Managed groups of 30-40 associates serving the Public Sector, Financial and Manufacturing markets in mission critical 7x24 support environments. Responsible for facilities and budgets in excess of $1.5 million at 3 separate field offices in the Puget Sound area. Show less
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