Experience

TrueLark

• United States
• Software Development
• 1 - 100 Employee

• Onboarding Manager

  • Nov 2019 - Present



Mindbody

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Onboarding Team Lead

  • Jul 2015 - Nov 2019

  Lead a regional team of Onboarding Specialists and co-lead the cross regional Lead Onboarding Specialist team. Delivered support through Quality Monitoring, individualized growth plans and clear objectives. Developed, improved and supported Onboarding team processes and team initiatives that drove towards company KPI’s to ensure Onboarding positively impacted the success of the customer journey, the department and MINDBODY.

• Implementation Coach

  • Aug 2014 - Jul 2015



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Support Analyst

  • Jul 2008 - Jun 2014

  * Used organizational skills, time management and communication skills while supporting the Sales Representatives of both the Point of Sale, and After Point of Sale Departments. * Developed procedures to mainstream every day processes. * Generated quotes for After Point of Sale Service Representatives. * Worked closely with Point of Sale and After Point of Sale Sales and Service Reps to assure that all internal and external orders are revised and processed correctly and in a timely manner. * Managed and Maintained queue of customer's request to gain access to the EqualLogic Support web site. Show less



EqualLogic

• IT Services and IT Consulting
• 1 - 100 Employee

• Contractor

  • May 2007 - Aug 2007

  Used organizational skills, time management and communication skills while tending to the needs of employers in the accounting department. * Used interpersonal skills to help employers locate files and enter the files into the computer using Microsoft excel Used organizational skills, time management and communication skills while tending to the needs of employers in the accounting department. * Used interpersonal skills to help employers locate files and enter the files into the computer using Microsoft excel



Dr. Joseph T. Simonson D.M.D

• Receptionist

  • May 2003 - Jan 2006

  Summer/Winters 2003-2006 * Scheduled appointments for both the Doctor and the hygienist using Eaglesoft, which required time management skills and interpersonal skills. * Filed patient's charts which required organizational skills. * Answered multiple phone lines dealing with scheduling and patient complaints. * Applied interpersonal skills while greeting patients. Summer/Winters 2003-2006 * Scheduled appointments for both the Doctor and the hygienist using Eaglesoft, which required time management skills and interpersonal skills. * Filed patient's charts which required organizational skills. * Answered multiple phone lines dealing with scheduling and patient complaints. * Applied interpersonal skills while greeting patients.



Saint Leo University

• United States
• Higher Education
• 700 & Above Employee

• Student Chaplain

  • Jul 2005 - Dec 2005

  * Provided counseling for freshman students living in residence hall.. * Designed flyers for several University Ministry events. * Used my interpersonal skills while greeting students attending mass. * Provided counseling for freshman students living in residence hall.. * Designed flyers for several University Ministry events. * Used my interpersonal skills while greeting students attending mass.