Sales & Service Manager

• Oct 2022 - Present

Service Division Manager

• Nov 2021 - Sep 2022

● Managing organizational sales by developing a business plan that coverssales, revenue, and cost control. ● Reviewing Management reports containing performance data and analysis.● Ensuring operational guidance and supervision to a team of multi-national employees and teammates to ensure compliance with the Performance Work Statement (PWS).● Analyzing budgets, preparing annual budget plans, scheduling expenditures,and ensuring that the sales team meets their quotas and goals. ● Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.● Manages engineering personnel in the performance of duties related to maintenance and projects. ● Maintaining relationships with important clients by making regular visits,understanding their needs, and anticipating new marketing opportunities. ● Meeting planned sales goals. ● Tracking sales goals and reporting results as necessary. ● Overseeing actives and performances of the sales teams. ● Reviewing Proposals and contracts● Supervising the preparation of estimates and planning of the project.● Advising on procurement strategy and adequate resources to achieve project objectives in planned timeframes. Show less

Senior Sales Executive

• Aug 2017 - Oct 2021

● Develops new clients and responsible for conducting due diligence, maintain good relationships with existing clients.● The investigation, tracking and analysis of customer needs, effectively provide customer service.● Follow-up with project sales, contract bidding, signing, closing and payment of projects.● Performs competitor analysis including products/services, pricing, technical competencies.● Manages growth initiatives by scaling resources according to the demands of the company projections.● Actively grows TSME’s portfolio with the clients thereby creating new opportunities.● Able to deal and negotiate with various vendors & distributor.● Coordinates communication with clients and team members to set clear goals for quality services.● Coordinates with the Tyco Ansul marketing team for brand promotion activities.● Improve the TSME/ Tyco Ansul brand visibility and reputation in the region.● Understand market trends and the nature of the region by our product and services.● Make sure the project is handed over to the project management and operations team.TSME (Thompsons Specialties Middle East) is a 'Grade A' QCD Certified Fire protection Company providing Products and services in Design, Supply, Installation, Testing & Commissioning, Service and Maintenance. We were part of Qatar's most prestigious and iconic projects from the last two decades. We have sufficient number of QCD approved Engineers in all areas.We are an authorized distributor for TYCO/ANSUL Fire Suppression Systems(Clean agents), Aerosol, Firefighting materials, Fire Equipment’s, Simplex Fire Alarm Systems, Xtralis Vesda Systems and more. We have our warehouse cum workshop located at Street No.3, Old Industrial Area. We keep sufficient & stock where we can cater First filling of FM200 & Novec1230, Fire Extinguishers services, refilling & hydro-testing. For more details, visit : http://tsmefiresafety.com/ Show less

Sales Executive

• Jun 2016 - Jul 2017

● Identify and establish a new business. ● Organizes sales visits. ● Liaise with existing clients. ● Review tenders and quotations. ● Sales and service follow up. ● Provides pre-sales and post-sales support. ● Negotiate contracts, terms and conditions. ● Review cost and sales performance. ● Provide product knowledge and advice. ● Attend trade exhibitions, conferences and meetings. ● Achieve sales target. Sigma/Dynflow are the exclusive dealer for Pentair- Aurora Fire pumps(U.S.A) in Qatar. Aurora Fire Pumps (Pentair Pump Group) Since 1919, Aurora Pump (brand of Pentair) has maintained a superior reputation as a pump and system supplier. To accommodate quick shipping needs, the Aurora Distribution Center is always stocked with a variety of parts and pumps, readily available for same-day shipment. For more details, visit: https://www.pentair.com/en/brands/aurora.html Show less

Marketing Executive

• Jun 2013 - Aug 2014

A representative of DLF builders in kiosks allocated in various Mall across Kochi. ●Speak to customers and gather the required feedback. ●Respond to each guest when at the store with courteous, prompt and friendly service and after a transaction is done thank them. ●Head by example along with enforcing team to act to express excellent guest experience. ●Oversee and develop skills of every partner for guest service to provide impressive friendly service to all guest visiting store. ●Manage partners and present timely feedback by routine coaching and corrective action to enhance individual and store performance. ●Analyse and develop talent in a team for future escalation. ●Select, analyse and develop skills within the team by recruiting friendly and enthusiastic partners. For more details, visit: https://www.dlf.in/ Show less