Anne Henderson
Managing Director, Client Strategy at Promontory MortgagePath LLC- Claim this Profile
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Bio
Eric Krebs
Working for a Managing Director like Anne has been refreshing for my professional soul! I have reported to Anne for the last 2 years and I am grateful for the growth opportunity and work environment she has created for me and my team. Anne is the amazing Managing Director of our Client Strategy division who consistently demonstrates strong leadership, strategic thinking, and customer-centric approach. She is responsible for overseeing the delivery of high-quality support and success services to our clients, and she has been instrumental in driving customer satisfaction and loyalty. One of Anne's key strengths is her ability to build and maintain strong relationships with clients and her team. She is a natural leader who has motivated and inspired her team to deliver their best work. Anne has an incredible ability to bring a sense of calm and strategic process to the most dynamic and stressful situations. I will miss my fun 1-on-1's and meetings with Anne and would welcome the opportunity to work with her again in the future. Anne is a skilled and dedicated professional who consistently delivers results and has my highest recommendation: any organization would be benefit greatly and be lucky to have her on board.
Leah Joy Johnston
Anne and I worked together for over 12 years where she held various roles supporting and leading our customer engagements. Anne is a fantastic leader and a great business partner with a clear goal of helping drive revenue. She closely collaborated with sales from pre-selling activities, signature/kick-off, engagement and renewal. Anne approaches work with a proactive attitude and was key to our positive and cross-functional company culture.
Eric Krebs
Working for a Managing Director like Anne has been refreshing for my professional soul! I have reported to Anne for the last 2 years and I am grateful for the growth opportunity and work environment she has created for me and my team. Anne is the amazing Managing Director of our Client Strategy division who consistently demonstrates strong leadership, strategic thinking, and customer-centric approach. She is responsible for overseeing the delivery of high-quality support and success services to our clients, and she has been instrumental in driving customer satisfaction and loyalty. One of Anne's key strengths is her ability to build and maintain strong relationships with clients and her team. She is a natural leader who has motivated and inspired her team to deliver their best work. Anne has an incredible ability to bring a sense of calm and strategic process to the most dynamic and stressful situations. I will miss my fun 1-on-1's and meetings with Anne and would welcome the opportunity to work with her again in the future. Anne is a skilled and dedicated professional who consistently delivers results and has my highest recommendation: any organization would be benefit greatly and be lucky to have her on board.
Leah Joy Johnston
Anne and I worked together for over 12 years where she held various roles supporting and leading our customer engagements. Anne is a fantastic leader and a great business partner with a clear goal of helping drive revenue. She closely collaborated with sales from pre-selling activities, signature/kick-off, engagement and renewal. Anne approaches work with a proactive attitude and was key to our positive and cross-functional company culture.
Eric Krebs
Working for a Managing Director like Anne has been refreshing for my professional soul! I have reported to Anne for the last 2 years and I am grateful for the growth opportunity and work environment she has created for me and my team. Anne is the amazing Managing Director of our Client Strategy division who consistently demonstrates strong leadership, strategic thinking, and customer-centric approach. She is responsible for overseeing the delivery of high-quality support and success services to our clients, and she has been instrumental in driving customer satisfaction and loyalty. One of Anne's key strengths is her ability to build and maintain strong relationships with clients and her team. She is a natural leader who has motivated and inspired her team to deliver their best work. Anne has an incredible ability to bring a sense of calm and strategic process to the most dynamic and stressful situations. I will miss my fun 1-on-1's and meetings with Anne and would welcome the opportunity to work with her again in the future. Anne is a skilled and dedicated professional who consistently delivers results and has my highest recommendation: any organization would be benefit greatly and be lucky to have her on board.
Leah Joy Johnston
Anne and I worked together for over 12 years where she held various roles supporting and leading our customer engagements. Anne is a fantastic leader and a great business partner with a clear goal of helping drive revenue. She closely collaborated with sales from pre-selling activities, signature/kick-off, engagement and renewal. Anne approaches work with a proactive attitude and was key to our positive and cross-functional company culture.
Eric Krebs
Working for a Managing Director like Anne has been refreshing for my professional soul! I have reported to Anne for the last 2 years and I am grateful for the growth opportunity and work environment she has created for me and my team. Anne is the amazing Managing Director of our Client Strategy division who consistently demonstrates strong leadership, strategic thinking, and customer-centric approach. She is responsible for overseeing the delivery of high-quality support and success services to our clients, and she has been instrumental in driving customer satisfaction and loyalty. One of Anne's key strengths is her ability to build and maintain strong relationships with clients and her team. She is a natural leader who has motivated and inspired her team to deliver their best work. Anne has an incredible ability to bring a sense of calm and strategic process to the most dynamic and stressful situations. I will miss my fun 1-on-1's and meetings with Anne and would welcome the opportunity to work with her again in the future. Anne is a skilled and dedicated professional who consistently delivers results and has my highest recommendation: any organization would be benefit greatly and be lucky to have her on board.
Leah Joy Johnston
Anne and I worked together for over 12 years where she held various roles supporting and leading our customer engagements. Anne is a fantastic leader and a great business partner with a clear goal of helping drive revenue. She closely collaborated with sales from pre-selling activities, signature/kick-off, engagement and renewal. Anne approaches work with a proactive attitude and was key to our positive and cross-functional company culture.
Experience
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Promontory MortgagePath LLC
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United States
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Financial Services
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1 - 100 Employee
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Managing Director, Client Strategy
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Dec 2020 - Present
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Senior Director, Product Delivery and Execution
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Mar 2020 - Dec 2020
Charged with leading the implementation, training and production support teams to provide an exceptional client experience with our onboarding and technical processes.
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Director, Production Support
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Oct 2018 - Mar 2020
Recruited into a leadership role by this fast-growth fintech startup (formerly PromonTech) and tasked with establishing post-implementation support policies and processes to support the company in its mission to transform and simplify the residential lending journey. Managed and developed a growing Production Support team within a delivery focused Agile environment, while concurrently defining support levels, and establishing and measuring performance metrics for incidents against service level agreements.✔ Brought order and a sense of calm to a chaotic startup environment. Stepped in at a time during which the company was challenged to properly support incidents due to lack of well-defined support parameters and processes. Swiftly and decisively analyzed and prioritized the key issues, then began addressing and resolving each in collaboration with the legal team and other key stakeholders. ✔ Shaped a team whose members are now viewed as true partners to the business. Through mentorship, consistency, workflows and performance metrics have enabled the team to restore strained relationships and build reputation as knowledgeable, level-headed and solution-focused partners to the product, dev-ops and development teams.✔ Established contractual Service Level Agreements for uptime, incident response and resolution timelines. Additionally built corresponding metrics for measurement and reporting to internal and client teams.
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Director of Customer Success
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2014 - Sep 2018
I supported the sales team throughout the sales cycle – from pre-sales customer engagements through renewal – evaluating customer needs and the ways in which Healthnotes products were a fit. In this role, I guided a team in configuring all products, onboarding clients and training users, and tracking metrics around customer success.✔ Built the Customer Success team from the ground up, transforming what was previously a basic sales support team into a highly valued resource within the organization.✔ Uncovered opportunities to execute projects more efficiently by reviewing product configuration engagements. Reduced # of required customer feedback rounds and improved delivery time by 25%. ✔ Migrated the Customer Success team and customers over to TraceGains upon their August, 2018 acquisition of Healthnotes.✔ Awarded Healthnotes’ Presidential Award in 2016. Also earned a “Golden Microphone” award in 2015 and 2016 for excellence in internal and external communications.
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Director of Solution Consulting
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2006 - 2014
I made a deliberate pivot into a new industry, joining the SaaS provider in 2006 as a Solution Consultant. I was promoted to Director in 2009 and led initiatives designed to enhance the pre-sales process (e.g. product demos and implementation plans). I also helped customers execute against these plans, delivering on-site implementation support, training and post-implementation analysis.✔ Rolled out a pilot program that led to a profitable corporate pivot. Guided client (a Midwest grocery chain) through a trial of a planned product line expansion. Through testing and analysis, realized expansion strategy was flawed. Recommended a new direction, which ultimately resulted in Healthnotes' expansion into more software and digital / mobile products.✔ Awarded the company’s Presidential Award in 2012, an honor that recognizes exceptional performance and leadership.
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Pharmaca Integrative Pharmacy
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United States
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Wellness and Fitness Services
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100 - 200 Employee
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Marketing & PR Manager
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2001 - 2006
I joined the health and wellness retailer at startup stage, to help build brand awareness and drive growth. I began as Marketing Assistant then was promoted to Marketing & PR Manager (2003).✔ Developed store-centric marketing programs for each Pharmaca location. Leveraged research and analytics to pinpoint marketing strategy, then trained store staff to execute on marketing plans. Boosted sales by 40% on event days and an average of 75% during opening week events. ✔ Built out a comprehensive PR program that led to placements in prominent media outlets, including Lucky Magazine, Los Angeles Times, San Francisco Chronicle and MSNBC.com. ✔Galvanized a team whose members were committed to the entrepreneurial thinking, budget creativity and the resourcefulness required to support the rapid growth of the organization.
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Account Manager
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2000 - 2001
I first joined this boutique PR / strategic communications agency as an intern then was offered an Account Coordinator role. I was promoted to Assistant Account Executive in 2001. ✔ Wrote press releases, conducted research and supported media relations and coordinated client speaking engagements.✔ Earned a Communicator Awards “Award of Distinction” and a Public Relations Society of America “Gold Pick Award” for creating a successful PR campaign for key client Leanin’ Tree. I first joined this boutique PR / strategic communications agency as an intern then was offered an Account Coordinator role. I was promoted to Assistant Account Executive in 2001. ✔ Wrote press releases, conducted research and supported media relations and coordinated client speaking engagements.✔ Earned a Communicator Awards “Award of Distinction” and a Public Relations Society of America “Gold Pick Award” for creating a successful PR campaign for key client Leanin’ Tree.
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Education
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University of Colorado at Boulder
Bachelor of Arts - BA, History & Anthropology
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