Account Manager

• Jun 2023 - Present

Product Support Operations Manager

• Jun 2022 - Jun 2023

Case Manager

• Mar 2020 - Jun 2022

• Manage patient relationships and provide support through their healthcare journey around Non-24 Sleep- Wake Disorder, our largest category representing nearly 55% of our overall business • Guide patients through the insurance process for prior authorizations and connect them with resources to combat commercial and government barriers to optimize access to treatment—as a result, helping to increase total net product sales by 11% for HETLIOZ • Collaborate with field sales representatives to act as a patient advocate through physician education and developing customer leads Show less

Data Auditor at Vanda Pharmaceuticals

• Aug 2019 - Mar 2020

• As contractor, use CRM software to track and generate reports based on patients’ eligibility for medications • Discover customer details and validate data accuracy with insurance companies to help maintain and ensure a consistent revenue stream • As contractor, use CRM software to track and generate reports based on patients’ eligibility for medications • Discover customer details and validate data accuracy with insurance companies to help maintain and ensure a consistent revenue stream

Product Specialist

• Aug 2018 - Aug 2019

• Advise customers about the right Apple products to achieve their diverse personal and business goals • Support the operations team by updating and recording stock and inventory as well as helping to maintain visual standards throughout the store • Advise customers about the right Apple products to achieve their diverse personal and business goals • Support the operations team by updating and recording stock and inventory as well as helping to maintain visual standards throughout the store

Teaching Assistant

• Aug 2016 - May 2018

• Develop labs to test students’ comprehension of the curriculum • Assist students outside of class with IT concepts, including data dashboards and SQL • Develop labs to test students’ comprehension of the curriculum • Assist students outside of class with IT concepts, including data dashboards and SQL

Client Data Analyst Intern

• May 2017 - Jul 2017

• Establish and maintain a database of client information based on geographic location to develop strategies for engaging international clients • Investigate issues regarding technology and identify approaches to streamline daily operations • Establish and maintain a database of client information based on geographic location to develop strategies for engaging international clients • Investigate issues regarding technology and identify approaches to streamline daily operations

Business Development Associate

• Jan 2017 - May 2017

• Assist sales and marketing teams by conducting research and providing business insight that generate business development opportunities that successfully converted to sales • Perform a variety of administrative tasks, including using Salesforce to prepare notes for sales pitches, organizing financial spreadsheets for analysis, and curating content to be published to the Venga blog • Assist sales and marketing teams by conducting research and providing business insight that generate business development opportunities that successfully converted to sales • Perform a variety of administrative tasks, including using Salesforce to prepare notes for sales pitches, organizing financial spreadsheets for analysis, and curating content to be published to the Venga blog

Teacher

• Aug 2009 - Jun 2015

Planned lessons as a teacher assistant – worked with teacher assistant to plan lessons as a teacher. Learned patience and leadership skills through teaching a class of eight kindergartens and first graders the fundamentals of the Hebrew alphabet for three hours every week. Planned lessons as a teacher assistant – worked with teacher assistant to plan lessons as a teacher. Learned patience and leadership skills through teaching a class of eight kindergartens and first graders the fundamentals of the Hebrew alphabet for three hours every week.

Climbing Instructor

• Aug 2014 - Mar 2015

Instructed new climbers of all ages on the basics and fundamentals of rock climbing. Exemplified strong leadership skills through educating people how to navigate tricky rock climbing problems. Learned to adapt teaching style according to the individual and their strength level. Instructed new climbers of all ages on the basics and fundamentals of rock climbing. Exemplified strong leadership skills through educating people how to navigate tricky rock climbing problems. Learned to adapt teaching style according to the individual and their strength level.