Tiffany L.

Business Systems Analyst I (TargetX Coordinator) at Community College System of New Hampshire (CCSNH)
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Contact Information
us****@****om
(386) 825-5501
Location
Gilford, New Hampshire, United States, US

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Bio

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Experience

    • United States
    • Higher Education
    • 100 - 200 Employee
    • Business Systems Analyst I (TargetX Coordinator)
      • May 2023 - Present
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Manager, Community
      • 2022 - 2023
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Director of Resource Development/Corporate Engagement
      • May 2019 - Nov 2022
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Director of Graduate, Transfer and Online Admission
      • Feb 2016 - Jun 2018

      • Lead, mentor, and support a staff of admission counselors/file readers to achieve enrollment goals • Strategically manage and forecast enrollment in each academic program, filling gaps to maximize the use of each available seat in every year of every program • Develop data-driven recruitment plans to increase enrollment in targeted programs • Develop streamlined enrollment reports for executive management • Worked with the marketing team to develop new strategies to meet recruitment goals • Implemented new procedures to increase efficiency in application review and maximize the use of technology • Participate in faculty admission committee meetings • Serve as a lead contributor on the Salesforce EnrollmentRx implementation team • Collaborated with Assistant Dean of Student Success to decrease summer melt by implementing pre-matriculation advising for incoming transfer students • Evaluate new program approvals and curriculum edits to existing programs prior to presentation at Academic Council • Attend Academic Council meetings; serve on new program implementation committee • For the fall 2017 cycle, increased applications by 21.6%, accepts by 17.5%, deposits by 3.5%, yield by 7.5%; decreased melt by 9.6% Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Events and Communications Manager
      • Jun 2014 - Dec 2015

      Served as part of the Admissions Office's management team, participating in weekly management strategy meetingsRedesigned daily campus tour to include a walking/riding hybrid experience. The tour redesign resulted in 89.9% conversion of visitors to applicants, and 60.8% conversion of accepted visitors to enrolled students for the fall 2015 semester. A total of 71.9% of all enrolled students for the fall 2015 semester visited campus at least onceDesigned and implemented a daily campus visit survey, resulting in a 19.8% response rateRedesigned Prospective Student Open House programs and Accepted Student Day programs, converting 79.8% of Accepted Student Day attendees to enrolled students for the fall 2015 semesterRegularly planned on- and off-campus events for up to 800 peopleStrategically planned, wrote, and scheduled undergraduate communications flows for first-year, transfer, and international studentsMonitored email campaign metrics and reported on their effectiveness, as compared to industry standardsManaged a staff of 12-15 Outreach Specialists as part of our telecounseling initiative. Implemented strategic calling at key points in the admissions recruitment cycleResponsible for updating and streamlining webpages on www.plymouth.edu/admissionsAssisted in the implementation of Target X Salesforce CRM. Provided CRM training to Admissions colleagues and other campus officesServed as a mentor to new admissions counselors. Assisted with training them in application review, travel planning, high school visit presentations, on campus presentationsAssisted with the implementation of PSU's first ever initiative to combat summer meltManaged a staff of four student fellows and two professional employeesResponsible for the training and development of 60+ volunteer tour guidesServed as the liaison to the office of Marketing and CommunicationsAssisted with planning and content development for the Admissions Office annual staff retreat Show less

    • Assistant Director Of Admissions
      • Dec 2012 - Jun 2014

      Strategically managed a recruitment territory; conducted interviews and group presentations; coordinated travel in assigned territory; independently read applications and made admissions decisions; maintained admissions webpages on www.plymouth.edu; planned, redesigned, and executed admissions events for up to 700 people

    • United States
    • Banking
    • 1 - 100 Employee
    • Public Relations Representative
      • May 2010 - Dec 2012

      Coordinated public relations efforts; managed press release schedule; wrote majority of bank press releases and other communication; wrote website copy; planned and coordinated public events such as open houses and bank-sponsored seminars; developed Youth Outreach Proposal, including plans for a Youth Board; developed and implemented a plan for social media presence; served as an ambassador to other bank departments; managed advertising campaigns; ensured that campaigns were completed on time and in budget; reported on effectiveness of campaigns Show less

    • Marketing Specialist
      • May 2010 - Apr 2011

      • Managed GenGold program; developed new promotional approaches; managed customer survey process; developed and updated all marketing brochures; maintained inventory of competitor ads; independently developed messages for digital signs; managed advertising campaigns; wrote press releases; coordinated photo opportunities; planned and organized bank-sponsored events; served as an ambassador to other bank departments

    • United States
    • Higher Education
    • 700 & Above Employee
    • Assistant Director of Transfer Admission and The Clarkson School
      • 2007 - 2010

      Traveled extensively across country recruiting prospective students; conducted interviews; represented university at various events; reviewed applications; managed a territory and planned own schedule; designed and conducted presentations; created and implemented new marketing material; wrote website copy; planned Clarkson School Commencement and field trips; designed Clarkson School yearbook; supervised student workers Traveled extensively across country recruiting prospective students; conducted interviews; represented university at various events; reviewed applications; managed a territory and planned own schedule; designed and conducted presentations; created and implemented new marketing material; wrote website copy; planned Clarkson School Commencement and field trips; designed Clarkson School yearbook; supervised student workers

Education

  • Inter-lakes high school
  • St. Lawrence University
    BA, English Writing, Government

Community

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