Experience

Paystack

• United States
• Software Development
• 200 - 300 Employee

• • Jul 2020 - Present

• • Sep 2018 - Jun 2020



WAKANOW.COM

• Technology, Information and Internet
• 1 - 100 Employee

• Lead Cards, Rewards and Payment Risk

  • Jan 2018 - Sep 2018

  ● Develop card program working with relevant technical partners ● Manage entire product life-cycle of prepaid card products; from conceptualization, production and implementation ● Implement product enhancements, and value propositions through analyzing product portfolio performance, consumer behavior and preferences, competitive best practices, and product economics ● Work closely with the technology and business teams to ensure successful launch of new card products to market ● Responsible for the overall market and financial performance of prepaid and loyalty card programs with accountability for meeting annual balanced scorecard objectives ● Formulate, economically justify, and execute strategic and tactical plans for materially increasing loyalty program member penetration and revenue growth through improved cardholder acquisition, activation, and retention rates ● Manage and design KPIs for the chargeback and payment risk team ● Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests ● Work closely with vendors to ensure card production is completed within timelines and budgets ● Ensure adoption of scalable operational functions ● Design card acceptance procedures for both online and offline transactions ● Design procedures for management of chargebacks and fraud monitoring ● Maintain less than 1% chargebacks rate on total transactions Show less



Wakanow

• Nigeria
• Travel Arrangements
• 400 - 500 Employee

• Payment Risk & Chargeback - Lead

  • Dec 2016 - Mar 2018

  - Design fraud monitoring rules to keep fraud rate at its barest minimum - Identifying Fraud trends and pattern and proactively setting and deploying rules to block future attempts - Management of chargeback and payment risk team - Maintain less than one percent chargeback rate on total transactions. - Monitoring of SLA with payment gateway and making recommendations - Fraud monitoring real-time to increase revenue growth while reducing false positives - Improve sales and reducing cart abandonment by eliminating friction in customer’s experience. - Proactively identify fraud trends that may impact business goals and targets. - Improve sales and reducing cart abandonment by eliminating friction in customers experience. - Continuous research using data to identify risky behaviors and create strategies to minimize fraud. - Conduct or coordinate investigations on suspected fraudulent activities and provide recommendations to management and/or respective law enforcement agencies. - Optimize systems to achieve optimal acceptance rate while keeping fraud loss to a minimum. - Ensure operational processes are adequate, documented and enforced (e.g. fraud monitoring, dispute management, KYC, chargebacks and protection policies). Show less



Zenith Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• • Jan 2015 - Dec 2016

  • Risk identification, Risk assessment and Reporting of Identified risk across other units of the department • Risk Monitoring, Compliance, and Reconciliation Unit. Reconciliation of General Ledgers (Payables and Receivables) related to card transactions, monitoring the compliance of the switch routing of card transactions.

• • Sep 2010 - Dec 2014

  • Dispute resolution and chargeback on electronic payment channels. The process involves investigating transactions carried out on POS, WEB & ATM and recommending resolution. • Logging, Accepting and Declining of claims on Extraswitch Arbiter (an automated dispute resolution system designed to resolve dispute on Interswitch network).• Ensure operational processes are adequate, documented and enforced (e.g. fraud monitoring, dispute management, KYC, chargebacks and protection policies). Show less