Russell Pachl
Customer Support Specialist at The Intelitech Group- Claim this Profile
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Bio
Devin Coy, CSM
I have know Russ and worked with him for over 10 years. Russ and I worked directly together the last 4 years in my role as Development Manager and Russ as Development Support Manager. I enjoyed working with Russ and found him to be collaborative and process driven. Russ has attention to detail and works well as part of an integrated team. Russ is dedicated , fair and a genuine individual. I often relied on Russ to meet critical deadlines so I could complete my tasks. It was great to be able to rely on someone without having to do constant follow-up. Russ would be a great asset to any organization looking for dedicated individuals with high quality and working in a team environment.
Steve McConnell
Russ and I were coworkers at Columbia Ultimate for over 20 years. As we worked together on many projects, I found Russ to be an extremely professional colleague. He was well liked and respected by others, talented, and very creative. We worked together most recently in defect management. Russ was diligent in determining why defects occurred and implementing and improving processes to ensure defects wouldn't occur in the future. Russ was skilled in different roles and projects within Columbia Ultimate, and was considered one of the main "go to" people. I thoroughly enjoyed working with Russ in every capacity.
Devin Coy, CSM
I have know Russ and worked with him for over 10 years. Russ and I worked directly together the last 4 years in my role as Development Manager and Russ as Development Support Manager. I enjoyed working with Russ and found him to be collaborative and process driven. Russ has attention to detail and works well as part of an integrated team. Russ is dedicated , fair and a genuine individual. I often relied on Russ to meet critical deadlines so I could complete my tasks. It was great to be able to rely on someone without having to do constant follow-up. Russ would be a great asset to any organization looking for dedicated individuals with high quality and working in a team environment.
Steve McConnell
Russ and I were coworkers at Columbia Ultimate for over 20 years. As we worked together on many projects, I found Russ to be an extremely professional colleague. He was well liked and respected by others, talented, and very creative. We worked together most recently in defect management. Russ was diligent in determining why defects occurred and implementing and improving processes to ensure defects wouldn't occur in the future. Russ was skilled in different roles and projects within Columbia Ultimate, and was considered one of the main "go to" people. I thoroughly enjoyed working with Russ in every capacity.
Devin Coy, CSM
I have know Russ and worked with him for over 10 years. Russ and I worked directly together the last 4 years in my role as Development Manager and Russ as Development Support Manager. I enjoyed working with Russ and found him to be collaborative and process driven. Russ has attention to detail and works well as part of an integrated team. Russ is dedicated , fair and a genuine individual. I often relied on Russ to meet critical deadlines so I could complete my tasks. It was great to be able to rely on someone without having to do constant follow-up. Russ would be a great asset to any organization looking for dedicated individuals with high quality and working in a team environment.
Steve McConnell
Russ and I were coworkers at Columbia Ultimate for over 20 years. As we worked together on many projects, I found Russ to be an extremely professional colleague. He was well liked and respected by others, talented, and very creative. We worked together most recently in defect management. Russ was diligent in determining why defects occurred and implementing and improving processes to ensure defects wouldn't occur in the future. Russ was skilled in different roles and projects within Columbia Ultimate, and was considered one of the main "go to" people. I thoroughly enjoyed working with Russ in every capacity.
Devin Coy, CSM
I have know Russ and worked with him for over 10 years. Russ and I worked directly together the last 4 years in my role as Development Manager and Russ as Development Support Manager. I enjoyed working with Russ and found him to be collaborative and process driven. Russ has attention to detail and works well as part of an integrated team. Russ is dedicated , fair and a genuine individual. I often relied on Russ to meet critical deadlines so I could complete my tasks. It was great to be able to rely on someone without having to do constant follow-up. Russ would be a great asset to any organization looking for dedicated individuals with high quality and working in a team environment.
Steve McConnell
Russ and I were coworkers at Columbia Ultimate for over 20 years. As we worked together on many projects, I found Russ to be an extremely professional colleague. He was well liked and respected by others, talented, and very creative. We worked together most recently in defect management. Russ was diligent in determining why defects occurred and implementing and improving processes to ensure defects wouldn't occur in the future. Russ was skilled in different roles and projects within Columbia Ultimate, and was considered one of the main "go to" people. I thoroughly enjoyed working with Russ in every capacity.
Experience
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The Intelitech Group
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United States
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Financial Services
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1 - 100 Employee
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Customer Support Specialist
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Jan 2016 - Present
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Office Ally
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United States
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Software Development
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100 - 200 Employee
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Quality Assurance Manager
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Sep 2014 - Dec 2015
• Management Leadership: Leading team of Quality Assurance analysts and mentoring them to achieve success in projects • Quality Assurance: Introduced and implemented strong QA processes and disciplines into organization: • Regression testing • Test Case Management • Automation testing • Cross Department Collaboration: Organized root cause analysis reviews of all required hot fixes for escaped defects working with other departments in process improvement to reduce the number of development issues. • Business Process and Leadership: Implementing and introducing Agile/Scrum development methodologies to entire development organization including Business Analysts, Development team and Quality Assurance team. Show less
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Columbia Ultimate
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United States
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Software Development
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1 - 100 Employee
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Development Support Manager
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Oct 2004 - May 2014
• Management Leadership: Led team of 8 QA analysts and mentored them to achieve success in projects• Project Management: Ensure all release deliverables pass quality standards, promote to general release with multiple releases per year. Use of MS Project and OnTime by Axosoft project tracking tools.• Client Interaction: Instituted detailed beta test and client acceptance program Cross Department Collaboration: Inclusion of client support teams for prioritization on issues increased client satisfaction• Vendor Collaboration: Development of web portals and cloud-hosted implementationQuality Assurance: Guided quality assurance processes for enterprise with $23 million in revenue• Business & Process Leadership: Setup processes used by enterprise for introduction of agile development• Executive Communication: Prominent display of metrics resulting in 90%+ on time release completion• System Administration: Mission critical source control server and defect tracking server administration• Compliance Management: Completed audit and necessary tasks to obtain PCI-PADSS certification Show less
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Product Development Manager
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Oct 1999 - Oct 2004
• Project Management: 5 enterprise applications managed simultaneously while maintaining high quality standards and completion of all necessary deliverables• Leadership: Management of 8 software engineers and quality assurance analyst, successfully completing multiple releases each year. Ensured that necessary tools and processes were in place for team to be successful under tight time lines while maintaining high levels of quality• Business Process: Established review process for new enhancements, defects and backlog items. Communicated with product owners and executives to ensure development was meeting end-user and business needs Show less
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Telephony Products Development & Support
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Mar 1992 - Oct 1999
• Business Development: Crucial team member in starting Telephony division that grew into over $1 million in recurring revenue and a 9 team member business unit• Vendor Management: Direct contact with selected third-party vendors to determine product direction and interface requirements• Product Development: Industry leading fully integrated predictive dialer with enterprise debt collections application. Successful development leadership of other Telephony product offerings• Product Owner: Performed system implementations and end user training to obtain a full understanding how the system is used to provide the best product direction possible• Client Management: On-site and off-site support for 60+ client implementations. Mission critical system required detailed attention to client needs and high system availability• Technical Abilities: Strong troubleshooting skills necessary for resolving issues quickly and permanently Show less
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Education
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ITT Technical Institute-Portland
Associate's degree, Electrical and Electronics Engineering
Community
