Experience

Wizard

• United States
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Apr 2023 - Aug 2023



milk + honey

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Receptionist

  • Aug 2022 - Apr 2023

  Austin, Texas, United States milk + honey day spas providing relaxing and luxurious treatments, healing therapies, medical aesthetics, friendly service and clean, safe products for home spas. Assisting clients by creating reservations and selling products across 9 different locations in 3 different states.



Mursion

• United States
• Professional Training and Coaching
• 100 - 200 Employee

• Customer Support Specialist

  • Jan 2021 - Feb 2022

  Remote Mursion provides immersive simulated practice for essential skills in the workplace powered by humans and assisted by AI. I provided technical support and customer service for internal and external clients who needed assistance navigating product usage and troubleshooting bugs.



HomeAway.com

• Customer Service Representative 2

  • Oct 2017 - Nov 2020

  Austin, Texas Area Ensuring customer satisfaction through efficient problem solving and communication for over 2 million home renters and travelers. Troubleshooting using the Salesforce platform to create a world-class customer experience.



EE Times | Electronic Engineering Times

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Freelance Content Editor and Writer

  • May 2014 - Oct 2017

  Daily editing of several articles per-day of the latest news in hardware and software; cataloguing the transition of tech from the end of Moore’s Law to the rise of Quantum computing from 2014- 2017.



PartsTree.com

• United States
• Manufacturing
• 1 - 100 Employee

• jr. Web Developer internship

  • Feb 2017 - May 2017

  Austin, Texas Area Co-wrote a catalogue tool in PHP and JavaScript with the web development team to be used by the warehouse team for efficient ordering and inventory tracking of over thousands of lawn mower parts for an e-commerce company.



Achieve Learning and Resource Center

• Education Administration Programs
• 1 - 100 Employee

• Private Tutor

  • Mar 2014 - Feb 2015

  Oakland, California Private SAT tutoring and basic math and language composition lesson planning for students using California's state standards for students from grades 1-12.



Oakland

• Independent Tutor

  • Jan 2008 - Feb 2015

  As a private tutor I tutored all-ages, and specialized in tutoring students with disabilities. My subjects of expertise are reading, writing, study skills, European and US history. I'm familiar with California's state standards because of my work with several students from Oakland Unified School District, Berkeley School District and Orinda School District. I've volunteered at Malcolm X Elementary School in Berkeley, Rudsdale Continuation School and Learning Without Limits in… Show more As a private tutor I tutored all-ages, and specialized in tutoring students with disabilities. My subjects of expertise are reading, writing, study skills, European and US history. I'm familiar with California's state standards because of my work with several students from Oakland Unified School District, Berkeley School District and Orinda School District. I've volunteered at Malcolm X Elementary School in Berkeley, Rudsdale Continuation School and Learning Without Limits in Oakland, California as a literacy tutor and mentor. I was also a tutor as part of U.C. Berkeley's Disabled Student's program throughout my time as an undergraduate at U.C. Berkeley. I worked with students to help establish and build upon their individual study skills, time management, and critical thinking and reasoning so that they could achieve success in their classes. Show less



HuffPost

• United States
• Online Media
• 300 - 400 Employee

• Blog Author

  • Dec 2013 - Jun 2014

  *I am not an employee of the Huffington Post, I am an independent writer and my blog is featured on the Huffington Post in their code section. My blog posts were mostly features about speakers and topics that were featured at the Exceptional Hardware and Software Meeting, an open source science and technology conference.



EHSM e.V.

• Press Coordinator

  • 2013 - Jun 2014

  Coordinating outreach with over 15 sponsors and speakers for a small open source hardware, software and science conference. Writing and editing promotional content, including interviews and general informational articles aimed at an audience of over 100 attendees.



Oakland Unified School District

• United States
• Education Administration Programs
• 700 & Above Employee

• Americorps VISTA Communications Coordinator

  • Apr 2013 - Jan 2014

  Created and edited two websites, including content and design using HTML and Dreamweaver. Managed the web presence and created a social media campaign to spread awareness about Oakland Unified School District's Social and Emotional Learning and Leadership.



John J. Berger & Associates

• Writing and Editing
• 1 - 100 Employee

• Marketing Intern

  • 2010 - 2010

  Berkeley, California Created databases and managed phone calls to hundreds of colleges and public parks with the intention of increasing book sales for the CEO.