Experience

MyHome Renovation Experts

• Construction
• 1 - 100 Employee

• Client Relations/Sales/Marketing

  • Jul 2021 - Present

  • Establish and maintain customer relationships. • Establish customer service policies and practices. • Provide high-level technical and product support. • Manage Platforms, Sales, and Marketing tools. • Hubspot / Salesforce / Accumatica / Quickbooks / etc. proficient. • Become an expert on services/products to provide training. • Act as a liaison between customers and technical teams in validating customer requirements. • Work collaboratively with other departments to ensure 100% client satisfaction Show less



Empire Hotel NYC

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager / Administrative Support

  • Jan 2019 - Jul 2020

  • Directed all activities of the front office and communicates with other departments to ensure complete guest and associate satisfaction. • Continuously evaluates the performance of Front Office Management and staff, taking corrective actions when necessary. • Monitored and reviews guest comments to identify areas for improvement and share with staff to assist in improving guest satisfaction, guest relations, and guest loyalty scores and respond directly to the guest, as necessary. • Acted as direct contact as related to the front office for Groups, Sales, RSC, Financial Services, and Corporate office to assist in resolving all outstanding issues. • Handles daily guest requested at a 427-room property. • Coordinating meetings, calendar management, ordering office supplies, and travel management. Show less



Playa Betty’s

• United States
• Restaurants
• 1 - 100 Employee

• Front Of House Manager

  • Apr 2015 - Mar 2019

  • Coordinate daily Front of the House and Back of the House restaurant operations. • Deliver superior service and maximize customer satisfaction / Respond efficiently and accurately to customer complaints. • Manage all cash/closing reports with staff. • Train new and current employees on proper customer service practices / Implement policies and protocols that will maintain future restaurant operations. • Coordinate daily Front of the House and Back of the House restaurant operations. • Deliver superior service and maximize customer satisfaction / Respond efficiently and accurately to customer complaints. • Manage all cash/closing reports with staff. • Train new and current employees on proper customer service practices / Implement policies and protocols that will maintain future restaurant operations.



Micro Office Solutions

• New York City Metropolitan Area

• Office Manager / Administrative Assistant

  • Feb 2013 - Jun 2015

  • Managed team of 50+ professionals. • Defined strategy and business plan for Sales. • Creating and supporting a collaborative community environment for members. • Handling administrative tasks such as mail, reception, scheduling meetings, and supply inventory. • Revising and renewing member companies’ license agreements. • Coordinating meetings, calendar management, and travel management. • Managed team of 50+ professionals. • Defined strategy and business plan for Sales. • Creating and supporting a collaborative community environment for members. • Handling administrative tasks such as mail, reception, scheduling meetings, and supply inventory. • Revising and renewing member companies’ license agreements. • Coordinating meetings, calendar management, and travel management.



The Mark Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Food Service Supervisor

  • Jun 2010 - May 2013

  • Expedited and oversaw special requests for VIP. • Overseeing the Room Service department. • Inspect VIP arrivals as well as in-house VIP’s daily. • Maintained records for all VIP’s of their special requests. • Maintained open and clear communication with Front Desk to ensure consistent service. • Provided courteous, personalized, attentive, sincere consistent Guest Service by responding promptly to guest requests. • Exhibiting hospitality while striving to exceed guest expectations. • Identified ways of improving the efficiency and effectiveness of service to guests. Show less