UI / UX Designer

• Aug 2018 - Present

UX Designer & Junior Project Manager

• Jul 2017 - Jul 2018

Key Responsibilities:● Improving the UX and usability of systems, such as Jira and Confluence, both internally and for external clients● Contributing to Atlassian’s Pulse Project to improve user experience of its license management system by preforming user research and cognitive walkthrough, identifying user pain points, suggesting solutions, testing and providing feedback for iterations● Conducting workshops with clients to understand current and future states and configure Confluence (Cloud-based knowledge management system) to suit their needs● Designing the look and feel of Confluence for organisations such as Afterpay Touch, Australian Motor Services (AMS) and SouthSafe● Training clients, such as Afterpay Touch and SouthSafe, to use and manage their Confluence/Wiki● Co-ordinating the support team in Philippines to ensure that projects run smoothly and on tracks as well as managing client expectations● Allocating projects and tasks to suitable resources● Monitoring budget for each projects to ensure that the clients have enough budget to complete the projects● Supervising a software license management team● Designing cover pages and layout of business proposal, reports and templates

UX Designer and Digital Team Support

• Jul 2016 - Jul 2018

Key Responsibilities:● Conducting user and internal stakeholder interview, analysing potential problems, creating a prototype, testing, iterating and presenting it to the director and other colleagues● Optimising internal processes and systems (JIRA and Confluence)● Liaising with clients, business stakeholders and developers to ensure clients issues are resolved ● Collaborating with project managers and other team members to develop an insight-driven product approachAchievements:● Successfully improved software management system and process to ensure that data integrity can be performed by anyone in the team● Re-designed and simplified licensing reports, so that the company can manage licences more efficient in a timely manner● Refined quoting workflow and transition interface making it less confusing and reducing number of clicks● Improved checklists for several processes by adding a link to how-to for each step and dividing checklist of each process into different scenarios, so that a person can perform the task effective without confusion

Customer Experience Designer and Senior Student Services Officer

• Oct 2013 - Jul 2016

Key responsibilities:● Conducting end-to-end UX process to improve student service systems on a daily basis● Designing and improving forms and processes, making them user-friendly for customers from diverse cultural backgrounds ● Collaborating with developers to improve user experience of the company website● Providing professional service design in everyday campus operation to ensure students experience supportive learning environment and staff work productively● Providing comprehensive, customer-oriented services to students, education agencies, staff members and external stakeholders Achievements:● Successfully reduced student document checking time during enrolment from 5 minutes to 1 minute by observing workflows and interviewing staff ● Effectively re-designed school administrative systems to be more efficient and user-friendly● Effectively improved library loan system to minimise the loss of books and student complaints by analysing book borrowing process and interviewing students and the librarians

UX Designer

• Aug 2015 - Aug 2015

Yume is a mobile application that aims to reduce food waste in cafes and restaurants by facilitating either donations or discounted sales of unsold or surplus food. Restaurants use the application to schedule pickups of the excess food by Non-Profit Organisations.This project aimed at re-designing the experience for Non-Profit Organisations (NPO) by making the application easier to sign up, search for food and pick up food.To solve the problem, I:● Identified the real issues behind the problem which differed from the client’s original thoughts● Interviewed Yume staff who deal with the NPOs and their employees to understand the current process and pain points● Synthesised the information to create personas and journey maps to identify both primary and secondary personas● Performed competitor and comparative analyses to set the benchmarks● Ideated, created wireframes and prototypes. After testing with users, iterated according to feedbackOutcome:Our team of 3 produced a much simpler yet functional, high-fidelity wire-frame (Axure) and a full report which was delivered within a two-week timeframe.The project outcome highlight was identifying that instead of all users downloading the application, the NPO employee would be the main user who would then print out or forward a confirmation of reservation via a text message to a volunteer driver to collect the food.

Marketing/Student Services Officer

• Apr 2011 - May 2013

Key Responsibilities: ● Creating marketing materials, such as flyers, brochures, newsletters, etc.● Communicating with and advising educational agents and prospects regarding course information, admissions procedures and requirements● Sourcing through business development activities to obtain new business and maintaining existing relationships with key student recruitment agencies● Organising and conducting an orientation programAchievements: ● Effectively rebranded the college by conducting user research (both education agencies and target students), competitor analysis, creating personas, as well as collaborating with staff and officers in the college including the marketing director.● Successfully implemented an orientation program for new students by collaborating with ELICOS academic manager and administrative staff.● Efficiently reduced the time taken to fill in and process the enrolment form of 4 pages down to 2, while still complying with government requirements, by performing an expert review on the enrolment form along with observing the students filling it in.● Successfully re-designed a student course progress database system by interviewing the staff and teachers using the database, identifying their pain points and problems, then creating a prototype and testing it with those staff and teachers.

Event Organiser/Account Executive

• Apr 2005 - Apr 2006

Key Responsibilities: ● Co-ordinating with the university officers, faculties and graduates● Sourcing and liaising with sponsors, suppliers and retailers● Planning, designing and implementing promotional materials and activities● Allocating space for sponsors, retailers and studentsAchievements: ● Successfully organised a memorable graduation ceremony for over 10,000 graduates and their families as well as maintained good relationships with stakeholders. Key Responsibilities: ● Co-ordinating with the university officers, faculties and graduates● Sourcing and liaising with sponsors, suppliers and retailers● Planning, designing and implementing promotional materials and activities● Allocating space for sponsors, retailers and studentsAchievements: ● Successfully organised a memorable graduation ceremony for over 10,000 graduates and their families as well as maintained good relationships with stakeholders.