Hardware Support Specialist Team Lead

• Feb 2021 - Present

Hardware Support Specialist

• Feb 2020 - Feb 2021

Provided comprehensive remote IT support for small Pharmacies.Managed and configured LAN, WAN, and VPN connections.Assisted with subnetting, port forwarding, firewall management, and content filtering on larger networks. Performed troubleshooting for hardware on multiple versions of Windows and Windows Server environments. Utilized Wireshark and SQL profilers to investigate performance issues. Worked with third-party vendors for device/robot/data integration.

Delivery Driver

• Jun 2015 - Feb 2020

Executed training of 10+ new hires on delivery driver tasks and procedures. Oversaw, managed and directed a team of drivers to optimize current delivery routes and create greater efficiencies within the workplace. Addressed customer inquiries and complaints ensuring excellent customer service Executed training of 10+ new hires on delivery driver tasks and procedures. Oversaw, managed and directed a team of drivers to optimize current delivery routes and create greater efficiencies within the workplace. Addressed customer inquiries and complaints ensuring excellent customer service

Picker

• 2014 - 2014