Experience

Law Squared

• Australia
• Law Practice
• 1 - 100 Employee

• Digital + Innovation

  • Sep 2021 - Present

  Law Squared is a firm who's mission is to change the conversation about Lawyers. As the leader of the Digital + Innovation team, I'm accountable for the progressive digital transformation of the firm and the successful delivery of transformation initiatives for our clients. Law Squared is a firm who's mission is to change the conversation about Lawyers. As the leader of the Digital + Innovation team, I'm accountable for the progressive digital transformation of the firm and the successful delivery of transformation initiatives for our clients.



ANZ

• Australia
• Banking
• 700 & Above Employee

• Product Owner - Mobile

  • May 2020 - Sep 2021

  Servant leader to a team of 12 to deliver the functional and technical roadmap for ANZ Institutional Banking's flagship mobile applicationAchievements:• Delivering biometric login capability as one of the first financial banking applications to do so using the React Native framework• Formulating and delivering the strategic roadmap which included usability and performance enhancements to the app, establishment of user preferences and personalisation, app modernisation and DevOps automation enhancements

• Go to Market Lead

  • Aug 2018 - Oct 2020

  Led go-to-market initiatives involving ANZ Institutional Digital web and mobile channels for large corporate and institutional customersAchievements:• Well established network and working relationships across ANZ Institutional Operations, Sales, and Technology• Working within a project team transitioned 6387 corporate customers (with 62711 users) to a new online banking platform. • Drove the customer and banker communications strategy and execution as well as data analysis of customer data to inform strategic and tactical decisions

• Analyst - Digital Design and Customer Experience

  • Apr 2017 - Aug 2018

  As an analyst I learnt and used Human Centered Design principles to drive design decisions related to customer solutionsAchievements:• Worked across Institutional and Retail divisions of ANZ to deliver the first Institutional Fraud Operations and Recovery team, leading the process and communications design• Designed customer feedback strategy for ANZ Institutional’s flagship online banking platform

• Financial Hardship Support Officer

  • Jan 2016 - Mar 2017

  Hardship support officer for ANZ (previously ESANDA) vehicle and asset finance customers. A very humbling experience where I learnt a lot about empathy. Achievements:• Consistently high performing member of the team despite working part time whilst studying at university• Ability to build rapport and empathise with customers who were in high stress situation

• Early Stage Collections Officer

  • Feb 2015 - Jan 2016



Independent

• Non-profit Organizations
• 400 - 500 Employee

• Small Business Digital Marketing Consultant

  • 2016 - Apr 2019

  Freelance digital consultant helping small businesses with digital transformation.Achievements• Marketing initiatives have led to successful growth and profitable turnover of business upon sale• Designed and hosted multiple client websites using a range of web clients such as Wordpress, Squarespace, Shopify • Developed and implemented standardised training processes for staff across marketing initiatives Freelance digital consultant helping small businesses with digital transformation.Achievements• Marketing initiatives have led to successful growth and profitable turnover of business upon sale• Designed and hosted multiple client websites using a range of web clients such as Wordpress, Squarespace, Shopify • Developed and implemented standardised training processes for staff across marketing initiatives