Experience

Code Climate

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2022 - Present



Anvyl

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jun 2021 - Mar 2022

  - Owned customer relationships from onboarding and adoption through to renewal - Managed customer data imports during implementation, as well as provide support on critical software integrations - Planned and conduct user training sessions tailored to customers' unique use cases - Wrote monthly newsletter on the performance of and general updates from the CS org - Owned customer relationships from onboarding and adoption through to renewal - Managed customer data imports during implementation, as well as provide support on critical software integrations - Planned and conduct user training sessions tailored to customers' unique use cases - Wrote monthly newsletter on the performance of and general updates from the CS org



Code Climate

• United States
• Software Development
• 1 - 100 Employee

• Customer Onboarding Manager

  • Oct 2020 - Jun 2021

  Mapped out, implemented and iterated on Code Climate's first standardized onboarding program for customers across enterprise, mid-market, and SMB segments.

• Associate Customer Success Manager

  • Oct 2019 - Oct 2020

  - Engaged with engineering managers and leaders to better understand delivery goals and challenges- Managed Velocity onboarding, education, and product training- Led quarterly business reviews with customers on insights into their engineering analytics and processes- Assisted in buildout of custom reporting solutions- Managed renewal of all Code Climate Quality subscriptions

• Business Development Representative

  • May 2019 - Oct 2019

  - Managed all communication with inbound leads- Coordinated renewals for Quality product line- Assisted in creation of sales assets and content



Alright Studio

• United States
• Graphic Design
• 1 - 100 Employee

• Web Developer

  • Sep 2018 - Mar 2019

  - Assisted in existing site maintenance for a range of clients - Built out new sites, pages and additional features - Sent out weekly MailChimp email newsletters - Assisted in existing site maintenance for a range of clients - Built out new sites, pages and additional features - Sent out weekly MailChimp email newsletters



New York Magazine

• United States
• Online Audio and Video Media
• 200 - 300 Employee

• Web Development Intern

  • Jun 2018 - Sep 2018

  - Worked on The Strategist product team to build out new components and features on content management system and public website - Helped resolve bugs stuck in the team backlog - Participated in daily stand ups, and used Git to maintain version control over updates to the production codebase - Worked on The Strategist product team to build out new components and features on content management system and public website - Helped resolve bugs stuck in the team backlog - Participated in daily stand ups, and used Git to maintain version control over updates to the production codebase



TF Cornerstone

• United States
• Real Estate
• 200 - 300 Employee

• Leasing Associate

  • Oct 2017 - Jun 2018

  - Supported the leasing team with apartment rentals - Welcomed prospective tenants to the building, learned their budget and apartments goals, and toured them through our available units and amenities - Worked with tenants, clients, and brokers directly over the phone and via email - Supported the leasing team with apartment rentals - Welcomed prospective tenants to the building, learned their budget and apartments goals, and toured them through our available units and amenities - Worked with tenants, clients, and brokers directly over the phone and via email



JE Dunn Construction

• United States
• Construction
• 700 & Above Employee

• Communications Specialist

  • Apr 2017 - Sep 2017

  Carried over my responsibilities as Communications Coordinator, and also:- Supported web team in buildout of SharePoint Online environment- Assisted IT help desk support team with company intranet tickets

• Communications Coordinator

  • Jun 2014 - Apr 2017

  - Created content for social media, blog, and client newsletters- Drafted and organized daily internal company news- Worked with trade and local publications to generate media presence- Researched and wrote case studies on unique construction projects



Vail Valley Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Media Intern

  • Nov 2013 - Nov 2013

  - Helped cover the Audi Birds of Prey ski tournament held in Beaver Creek - Used a digital SLR camera, GoPro camera, and iPhone to capture photo and video - Focused on spectators, sponsor booths, and skier coverage - Helped cover the Audi Birds of Prey ski tournament held in Beaver Creek - Used a digital SLR camera, GoPro camera, and iPhone to capture photo and video - Focused on spectators, sponsor booths, and skier coverage



Kansas City Area Development Council

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Social Media & PR Intern

  • May 2013 - Aug 2013

  - Wrote a variety of content for the KCADC's social channels - Helped set up and photograph various Kansas City professional networking events - Wrote a variety of content for the KCADC's social channels - Helped set up and photograph various Kansas City professional networking events



K-State Athletics

• United States
• Spectator Sports
• 1 - 100 Employee

• Student Marketing Intern

  • Jun 2012 - Apr 2013

  - Collaborated with student marketing team to create and execute strategies to bring students out to all sporting events - Sold tickets both directly to students and over the phone - Worked as a promotional crew member, helping find volunteers for halftime events and helped direct on-field/court recognitions - Distributed promotional materials both at games and events around Kansas - Collaborated with student marketing team to create and execute strategies to bring students out to all sporting events - Sold tickets both directly to students and over the phone - Worked as a promotional crew member, helping find volunteers for halftime events and helped direct on-field/court recognitions - Distributed promotional materials both at games and events around Kansas