Senior Trainer & Head of Operations

• Sep 2020 - Present

I play the role of trainer and expert facilitator in physical and digital events with schools and universities (e.g. MIUR projects) and multinational corporations.I am in charge of bringing new approaches and new methodologies to acquire skills to manage change in times of rapid transformation.I also have the task of coordinating the projects of EIIS, a very fast growing company, monitoring their flows and helping to guide their organic development.

Teacher - E-COMMERCE - OMNICHANNEL

• Oct 2020 - Present

Future Activist

• Jun 2017 - Jun 2020

Our aim, as Future Activist of Impactscool, is addressing exponential technologies and innovation change, educating students and citizens through an open discussion and collaboration.We use innovative techniques to talk about AI, IA, IoT, Robotics, Space, Genetics, Biotech, Industry 4.0, Sharing Economy etc and their impacts on society.I've trained studends at different levels (high schools and universities) and I've also run several open meetings on these topics.

Omnichannel Solution Manager

• Jul 2013 - Jan 2020

Responsible for Mediamarket Omnichannel processes: retail-integrated e-commerce (combination of local and online processes to maximize revenue opportunities and improve efficiency):- competition analysis- e-commerce business process reengineering- store process reengineering- analysis of the legal issues- analysis of the logistic issues- Custom Service integration- definition and monitoring KPI- integration with Data Warehouse and reports- analysis of innovative omnichannel solutions

Business Service Manager

• Nov 2009 - Jun 2013

Responsible for different businesses:- customer finance- extended warranties- gift cards- gift boxs- installations- ticketingReporting to Head of Customer Marketing

Customer Marketing Manager

• Feb 2006 - Oct 2009

Create, manage and execute direct marketing campaigns (mobile, Internet, mail) to improve customer retention. Responsible for creation and development of the Continuity Program.Collaborate with all department heads to deploy company vision into loyalty program

B2B Manager

• Sep 2002 - Jan 2006

Brand Loyalty Executive

• Mar 2000 - Aug 2002

Teacher - "Foresight techniques"

• Dec 2019 - Dec 2019

During the Master in Digital Business Development, I've run the workshop in Foresight Techniques: "Discuss-Imagine-Built...the future"

Teacher - "Omnichannel, multichannel e e-commerce"

• Sep 2018 - Dec 2018

Product manager

• Oct 1998 - Feb 2000

Sales clerk

• Jul 1991 - Sep 1998