Experience

Visiting Angels In-Home Care
• United States
• Hospitals and Health Care
• 200 - 300 Employee
• Franchise Director

  • Jul 2017 - Present


Epic Health Services, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Executive Director

  • Apr 2016 - Present

• Operations Manager

  • Sep 2014 - Apr 2016

  • Oversee all operations for the Downingtown location.• Manage office coordinators and oversee all client scheduling to ensure the highest quality service.• Manage payroll for field staff.• Manage client authorization process by working closely with client insurance representatives.• Experience using HealthTrust, Hcsis and Navinet software/programs.

• Client Service Supervisor

  • Feb 2014 - Sep 2014

  • Provide leadership through planning, organizing, coordinating, continually monitoring and thoroughly evaluating the services given to clients.• Oversee Client Service Coordinators in the Downingtown office.• Maintain a current awareness of the abilities and limitations of each field/external staff member. Demonstrate good managerial judgment in assigning duties appropriate to each individual.• Develop and maintain positive relationships with clients though meet-and-greets, on-site visits, daily and weekly phone calls and constant follow up.• Coordinate and execute interviews and training sessions for new field/external staff members.• Negotiate new hire pay rates and required weekly working hours. • Manage direct labor expenses for the Downingtown office using information provided by client insurance companies, as well as pay rates for field/external staff members of Epic.• Manage new case openings to ensure each case is staffed in time for the clients’ needs. Show less

• Client Service Coordinator

  • Jul 2013 - Feb 2014



Kforce Finance and Accounting

• Marketing Intern

  • Sep 2012 - Dec 2012

  • Worked with internal systems for client sourcing. • Collaborated with managers to improve current processes and internal document organization. • Assisted recruiters in daily activities and client research. • Worked with internal systems for client sourcing. • Collaborated with managers to improve current processes and internal document organization. • Assisted recruiters in daily activities and client research.



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Cook and Expeditor

  • May 2011 - Aug 2012

  • Assisted in the opening of the new franchise location in Downingtown, PA. • Learned and performed daily business operations, including, food preparation and distribution to customers. • Assisted management in the kitchen with organization procedures and operations. • Assisted in the opening of the new franchise location in Downingtown, PA. • Learned and performed daily business operations, including, food preparation and distribution to customers. • Assisted management in the kitchen with organization procedures and operations.



Radian

• Switzerland
• Banking

• Intern, Business Administration and Business Continuity

  • Dec 2010 - Feb 2011

  • Supported Vice President of Business Administration in daily activities. • Performed monthly safety kit inspection for over 200 employees. • Created weekly PowerPoint presentations to be presented to the President of Business Administration. • Supported Vice President of Business Administration in daily activities. • Performed monthly safety kit inspection for over 200 employees. • Created weekly PowerPoint presentations to be presented to the President of Business Administration.



Maggie Moo's Ice Cream and Treatery

• United States
• Restaurants

• Store Manager and Shift Lead

  • May 2007 - Aug 2010

  • Managed the store and all employees. • Ran all training sessions for new employees. • Completed banking and booking operations each night (approximately $14,000 per week). • Managed the store and all employees. • Ran all training sessions for new employees. • Completed banking and booking operations each night (approximately $14,000 per week).