Experience

Motus

• United States
• Software Development
• 300 - 400 Employee

• Solutions Specialist

  • Feb 2023 - Present

  • Process and perform quality control on customer maintenance, program updates, anddata-feeds within established service levels.• Consult with customer administrators and internal partners on best practices for programupdates.• Perform quality control on monthly and quarterly recurring customer reports• Manage, capture, and record all client cases, case updates, and ongoing tasks inZendesk.• Serve as Subject Matter Expert (SME) to the rest of the team on recurring, custom tasks.• Perform quality control on monthly recurring customer reports.• Liaise with the Account Management, Product, Finance, and Operations teams asnecessary to ensure proactive and timely resolution of end-user issues.• Create knowledge base materials dedicated towards operational efficiency.• Think creatively to solve customer problems Show less

• Customer Care Associate

  • Jun 2022 - Mar 2023

• Member Services Associ

  • Mar 2021 - Jun 2022

  - Resolve and respond to end-user and customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels.- Delight end-users and client administrators with a positive, customer-centric approach to question and issue resolution- Lead customers' expectations and experience in a way that results in high customer satisfaction.- Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the Motus ticket management platform.- Review and process customer forms and documentation- Serve as Subject Matter Expert (SME) on designated Motus products and Motus Support tasks and processes.- Liaise with the Product, Customer Success, and Enterprise Account Management teams as vital to ensure proactive and timely resolution of end-user issues. Show less



Chris Kirkvold Photography

• Austin, Texas, United States

• Freelance Photographer

  • Apr 2012 - Present



DoorDash

• United States
• Software Development
• 700 & Above Employee

• Marketplace Quality Representative

  • Apr 2020 - Mar 2021

  • Revise and implement new communications to internal businesspartners and Dashers• Strategically work with internal business partners to help improve overallexperience for merchants, customers, and dashers

• Social Media Specialist

  • Jun 2019 - Apr 2020

  • Monitor various social media platforms (Facebook, Instagram, andTwitter)• Assist social media influencers with their needs• Create unique and candid responses when interacting with customers• Assist with running and coordinating social media marketing campaigns



Silicon Valley Bank

• United States
• Banking
• 700 & Above Employee

• Client Service Advisor

  • Mar 2019 - Jun 2019



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Client Support Specialist

  • Apr 2017 - Mar 2019

  • Establish lasting relationships in business to business setting • Provide non-technical support to payroll practitioners / authorized contacts • Assist in troubleshooting errors in Workforce Now platform • Establish lasting relationships in business to business setting • Provide non-technical support to payroll practitioners / authorized contacts • Assist in troubleshooting errors in Workforce Now platform



The Art Institutes

• United States
• Higher Education
• 700 & Above Employee

• Admissions Representative

  • Oct 2016 - Apr 2017



Insys Therapeutics, Inc.

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Speaker Bureau Program Administrator

  • Nov 2015 - Oct 2016

  • Plan logistics for education speaker events • Work alongside compliance to ensure reps and speakers are within company policy • Act as liaison between the sales team and speakers when planning marketing events • Create marketing materials to be used by the sales team • Plan logistics for education speaker events • Work alongside compliance to ensure reps and speakers are within company policy • Act as liaison between the sales team and speakers when planning marketing events • Create marketing materials to be used by the sales team



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Financial Crimes Specialist

  • Jun 2011 - Nov 2015

  Investigate Fraud and handle Non-Fraud Merchant disputes

• Operations Processor

  • Mar 2010 - Jun 2011

  Review Applications and Documents



KDLT

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Director

  • Feb 2014 - Apr 2015

  • Technical Director of KDLT News Today • News Photographer stories for online and news broadcasts • Proofread content in accordance with AP Style Floor direct • Technical Director of KDLT News Today • News Photographer stories for online and news broadcasts • Proofread content in accordance with AP Style Floor direct



ShowPlace ICON Theatre & Kitchen

• United States
• Entertainment
• 1 - 100 Employee

• Projectionist

  • Jul 2007 - Oct 2007

  Run the Projection booth, build and breakdown films, dry run films before premiere to ensure no damage done to the film, Manage Concessions and Ushers Run the Projection booth, build and breakdown films, dry run films before premiere to ensure no damage done to the film, Manage Concessions and Ushers