Experience

Lauren Nicole

• United States
• Retail
• 1 - 100 Employee

• Store Experience District Department Manager

  • Feb 2022 - Present

  - Manager all aspects of three locations, including oversight of a team of one Assistant Manager, ten key holders, and 15+ Store Associates. - Mentor sales team in effective sales techniques and high-quality customer service. - Recruit, interview, and hire top-tier talent for open positions over three locations; direct and manage employee training, coaching, performance improvement, and development plans. - Manager all aspects of three locations, including oversight of a team of one Assistant Manager, ten key holders, and 15+ Store Associates. - Mentor sales team in effective sales techniques and high-quality customer service. - Recruit, interview, and hire top-tier talent for open positions over three locations; direct and manage employee training, coaching, performance improvement, and development plans.



American Threads

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• General Manager

  • Jan 2017 - Jan 2022

  - Managed store operations for the store generating 2 million annually, including management of 10+ staff members; increased store sales by 48% in 2018, making location #1 in the company. - Streamlined operational policies, new hire checklists, and company handbook; consistently achieved goals, including exceeding Disney Annual 2018 goal resulting in store lease renewal. - Scheduled, trained, and coached employees to maximize performance in customer service and daily operational tasks, including processing and restocking the floor.



Banana Repulic

• Canada
• Retail
• 200 - 300 Employee

• Associate Manager

  • Aug 2016 - Jan 2017

  - Trained and coached 10+ merchandising associates in visual merchanting, store standards, and product knowledge to ensure store was ranked #3 in company. -Delivered weekly floor moves, window installations, and mannequin styling. - Trained and coached 10+ merchandising associates in visual merchanting, store standards, and product knowledge to ensure store was ranked #3 in company. -Delivered weekly floor moves, window installations, and mannequin styling.



kate spade new york

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Store Leader of Sales and Service

  • Nov 2015 - May 2016

  - Managed the sales floor, ensuring associates were engaging with guests and utilizing brand selling with style approach. - Maintained appropriate staff levels through effective networking, recruiting, and interviewing; completed new hire paperwork and onboarding. - Utilized store reports, including store productivity report, sales associate productivity report, and management HOP segments to identify opportunities and address issues. - Managed the sales floor, ensuring associates were engaging with guests and utilizing brand selling with style approach. - Maintained appropriate staff levels through effective networking, recruiting, and interviewing; completed new hire paperwork and onboarding. - Utilized store reports, including store productivity report, sales associate productivity report, and management HOP segments to identify opportunities and address issues.



ANN INC.

• orlando, florida

• Co-Manager

  • Mar 2013 - Nov 2015

  - Effectively delivered client experience platform by prioritizing manager on duty role. - Utilized reports to make effective merchandising decisions and styles in alignment with store vision and standards; planned, prepped, and executed trucks, including visuals and marketing. - Effectively delivered client experience platform by prioritizing manager on duty role. - Utilized reports to make effective merchandising decisions and styles in alignment with store vision and standards; planned, prepped, and executed trucks, including visuals and marketing.



Charlotte Russe

• Fashion Square and Oviedo Mall

• Store Manager

  • Jul 2007 - Feb 2013

  - Improved customer service and store conversion by leveraging company tools to train, coach, and motivate direct reports in two locations; developed and promoted staff members. - Decreased Fashion Square location's shrink cycle by half within seven months, turning the location into a VIP store with a benchmark shrink level of .65 - Improved customer service and store conversion by leveraging company tools to train, coach, and motivate direct reports in two locations; developed and promoted staff members. - Decreased Fashion Square location's shrink cycle by half within seven months, turning the location into a VIP store with a benchmark shrink level of .65