Experience

CleanTelligent Software

• United States
• Software Development
• 1 - 100 Employee

• Product Support Specialist

  • Feb 2022 - Present

  - Troubleshoot issues and collaborate with other departments for bugs resolution- Coordinate with business units to support new product developments and existing product enhancements- Develop knowledge base articles, FAQs for CleanTelligent customers, and other internal documentation- Conduct scheduled training sessions for the customers and oversee other customer requests for implementation - Troubleshoot issues and collaborate with other departments for bugs resolution- Coordinate with business units to support new product developments and existing product enhancements- Develop knowledge base articles, FAQs for CleanTelligent customers, and other internal documentation- Conduct scheduled training sessions for the customers and oversee other customer requests for implementation



doTERRA International LLC

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Team Lead Trainer

  • Nov 2020 - Feb 2022

  • Update Team Lead and Manager Trainings to keep them current and improved. Develop, modify, and update all Team Lead content (including the Knowledge Base) and Team Lead Handbook• Coach and mentor Team Leads from all current markets in their duties and department goals• Conduct New Team Lead Trainings and monthly Team Lead Trainings, focusing on a variety of subjects as needed or instructed by corporate management. Analyze surveys and measure impact of Team Lead Trainings while adjusting accordingly to make improvements.



doTERRA International LLC

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• New Hire Trainer Supervisor

  • Jan 2017 - Nov 2019

  • Mentored, trained, and managed a crew of trainers performing management tasks such as performance reports, training techniques supervision, one on one meetings, provided goal-oriented feedback, disciplinary actions, career development opportunity, updated policies and training content• Strengthened cross-department collaboration in Event Planning, Market Performance, Training • Performance Meetings, and reported to Senior management

• Member Services Representative

  • Feb 2016 - Jan 2017

  • Handled inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service• Performed upselling of products, order processing, commission program inquiries as well as general inquiries regarding the multilevel marketing program