Experience

Nations Photo Lab

• United States
• Photography
• 1 - 100 Employee

• Lead Customer Service/Tech Specialist

  • Nov 2020 - Present

  Call Center/Tech Support Supervisor for Customer Service

• Tier 2 Customer Service/Tech Specialist

  • Jun 2018 - Oct 2020

  Baltimore, Maryland Area Level 2 Customer Service Phone Representative and Tech Specialist



Amazon Fulfillment Center

• Inbound Support Service Represntative

  • Apr 2015 - Apr 2018

  Baltimore, Maryland Area



Vemma

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Vemma Affiliate

  • May 2013 - Apr 2015

  Salisbury, Maryland Network Marketing, Promote Health and Nutritional products (Vemma), Energy products(Verve), and Weight Loss Products (Bod-E). Having fun with friends and looking and feeling healthy while I do it!



Wawa, Inc.

• United States
• Retail
• 700 & Above Employee

• Inventory and Merchandise Manager

  • Dec 2011 - Jun 2013

  Salisbury, Maryland Inventory and Shrink Management. Reinforcement of Customer and Employee Safety, Serves as Assistant Manager when GM not available. Coaches, trains, and develops associates into taking ownership of their positions and responsibilities. Manage the promotion offers and to execute Wawa's policies and procedure standard.

• Manager in Training

  • Nov 2009 - Nov 2011

  Salisbury, Maryland As a Manager in Training, I was hired to learn to undertake a higher level Management Position at Store Level. I decided to follow the Training and Development for Inventory and Merchandise Management (IMM). During this training, I learned the skills necessary to fulfill that role by managing Customer Service, Inventory and Shrink Control, and Managing the Inventory processes and Procedures.

• Shift Manager

  • Dec 2008 - Oct 2009

  Aberdeen, Maryland As a Shift Manager for Wawa, I undertook basic responsibility of being a "Manager on Duty" at the Store level, this allowed me to delegate associates to Key positions, assign store tasks and responsibilities, and give great customer service with a smile!