Experience

GetSetUp

• United States
• E-Learning Providers
• 1 - 100 Employee

• Community Operations Specialist

  • May 2022 - Present



Medanta

• India
• Hospitals and Health Care
• 700 & Above Employee

• Program Executive

  • May 2021 - Dec 2021

  1. Established the workflow and protocol of the Outpatient Department and Inpatient Department. 2. Headed a team of 5 co-workers to execute the 200+ daily appointments and maintained an SLA of 30 minutes. 3. Evaluated customers' feedback and maintained a 9.3/10 rating, initiated weekly RCA meetings to review the quality of protocol and guidelines provided. 4. Collaterally worked with technical teams for the automation of various communications during the journey of customers and the development of HIS. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Retention Executive - Adobe

  • Apr 2019 - Apr 2020

  1. Analyzed the customers' churn behavior based on their activities on application and past interaction with the customer service team. 2. Collaborated with analytics, sales, operations, and customer service team to devise offers for the customers and reduced the churn rate by 15%. 3. Experimented with A/B testing framework to understand the impact of customized and generalized incentives offered to customers. 4. Planned and presented reports for the monthly campaigns running on different customer segments. Show less



Bridgepoint Supplychain Solutions

• Delhi, India

• Management Information Systems Specialist

  • Jul 2018 - Mar 2019

  1. Handled 50+ daily orders across Canadian region and maintained MIS for execution and stability of process. 2. Managed pit stops during delivery of packages, handled the process of data collection for better execution and integrated with tracking dashboard for customers. 3. Executed the tracking and maintenance of order booking of Canadian regions and report the precise drop-off time of packages to customers. 4. Responsible for maintaining monthly asset utilization reports and on-field team weekly performance reports. 5. Evaluated customers' feedback to report the quality of drivers and protocol & guidelines provided to them. Show less



Heads Up For Tails

• India
• Retail
• 300 - 400 Employee

• Market Analyst

  • Jan 2018 - Mar 2018

  1. Analyzed the In-store and online platform purchasing behavior of customers and introduced product baskets to increase cart value. 2. Collaborated with the sales and customer service team to plan visual merchandising, price, quality of products, and store ambiance. 3. Planned social media campaigns, and implemented targeted marketing and source tracking for the media marketing which increased user landing by 25%. 1. Analyzed the In-store and online platform purchasing behavior of customers and introduced product baskets to increase cart value. 2. Collaborated with the sales and customer service team to plan visual merchandising, price, quality of products, and store ambiance. 3. Planned social media campaigns, and implemented targeted marketing and source tracking for the media marketing which increased user landing by 25%.