Joshua Gui

Technical Program Manager at SkyHive
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, British Columbia, Canada, CA
Languages
  • English Native or bilingual proficiency
  • Chinese Limited working proficiency

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Bio

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LinkedIn User

Josh is a guy who goes above and beyond what is asked of him. In addition, Josh is a team player and is always invested in the success of others!

Harshad S.

Josh joined us as an intern and inspired everyone with his energy, positive attitude and love for Taylor Swift. He ramped up quickly and built the tags ux for OneDrive photos web. He then showed the ability to work full stack when he did another internship on the backend building the email microservice template components for OneDrive and Sharepoint. He got hired as full time engineer right after and joined the OneDrive web team, here I got the opportunity to work with him on Search as I transitioned the feature work to him, he was really upbeat and quick to learn about OneDrive consumer and business search and ramped up really fast. Looking forward to an opportunity to work with Josh soon.

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Credentials

  • Certified Change Practitioner
    Prosci
    Jun, 2022
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Technical Program Manager
      • Dec 2022 - Present

      Ready to start something new! Ready to start something new!

    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Senior Program Manager
      • Aug 2020 - Nov 2022

      I scaled Flip's support processes for volume as our community grew from 5M to 25M during COVID isolation. ‣ Highlight: Transitioned successfully to a new career path! • Devised engineering incident response strategy and formalised process via ADKAR; cut TTR by 4x (days → hrs). • Supervised and upskilled first-response agents to triage and fix issues more precisely; lowered TTFR to 1 hour. • PM'd engineering resources to provision new CRM platform; migrated users and data before old platform EOS. I also empowered and drove leadership/product teams to ship features that met OKRs. • Connected with customers in live panels; guided product roadmap via monthly reports on top issues. • Increased org participation in Global Hackathon by 56%; 4 projects won key product challenges from CEO. Show less

    • United States
    • Software Development
    • 700 & Above Employee
    • Software Engineer 2
      • Oct 2017 - Jul 2020

      I boosted enterprise productivity by shipping top-requested features on OneDrive-SharePoint. ‣ Highlight: Delivered strong impact, and earned a promotion after each year! • "Add shortcut to My files" - enabled pinning SP folders to OneDrive; cut time-to-file from 20 to 1 second. • Unified file search - upgraded infra to save $40M/year in COGS; updated UI to sync with new index. • New user provisioning - integrated new API to provision 10x faster; revamped welcome experience. I also improved our fundamentals by focusing on usability, and minimising downtime. • Drove org to make app accessible to people with disabilities; prevented lawsuits by advocacy groups. • Created new reporting process for live-site issues; higher visibility increased resolution rate by 90%. Show less

    • United States
    • Software Development
    • 700 & Above Employee
    • Software Engineer Intern
      • May 2016 - Aug 2016

      I scaled a OneDrive-SharePoint API for reusability between partner teams by turning it into a microservice. ‣ Highlight: Discovered that I have a knack for marketing as well - full story below! • Abstracted templating engine and controller into microservice that sent notifications when a file is shared. • Shipped it as a NuGet package to beta; 80% of users increased collaboration after acting on notification. I also composed a 'welcome' email for new OneDrive customers to increase conversion to premium. • Wrote copy for marketing campaign; commended by Director of Relationship Marketing. Show less

    • United States
    • Semiconductor Manufacturing
    • 700 & Above Employee
    • Software Product Manager Intern
      • Sep 2015 - Apr 2016

      I made it simpler for customers to plan and test their integrated circuit designs on the Quartus tool. ‣ Highlight: Lived in the Silicon Valley, and immersed myself in the booming tech culture! • Updated and expanded customer instructions on how to use our IP-simulation-script generator. • Built infra to extract timing arcs from IPs; integrated LVS tool with Netlist Writer to ensure equivalence. I made it simpler for customers to plan and test their integrated circuit designs on the Quartus tool. ‣ Highlight: Lived in the Silicon Valley, and immersed myself in the booming tech culture! • Updated and expanded customer instructions on how to use our IP-simulation-script generator. • Built infra to extract timing arcs from IPs; integrated LVS tool with Netlist Writer to ensure equivalence.

    • United States
    • Software Development
    • 700 & Above Employee
    • Software Engineer Intern
      • May 2015 - Aug 2015

      I increased engagement by adding photo nostalgia so users can enjoy reminiscing about their travels. ‣ Highlight: Shipped Photo-Places to OneDrive Consumer, which is now enjoyed by >180 million MAU! • Employed APIs to pull geographical locations from uploaded photos and displayed them in a list. • Constantly refined the product design based on user-engagement statistics and feedback. I increased engagement by adding photo nostalgia so users can enjoy reminiscing about their travels. ‣ Highlight: Shipped Photo-Places to OneDrive Consumer, which is now enjoyed by >180 million MAU! • Employed APIs to pull geographical locations from uploaded photos and displayed them in a list. • Constantly refined the product design based on user-engagement statistics and feedback.

  • Firstclass Depot
    • Newmarket, Ontario, Canada
    • Web Application Developer
      • May 2014 - Aug 2014

      I enabled 9k+ schools to build their own web pages, hosted by a server on the Bottle-Python framework. ‣ Highlight: Self-taught required tools in 1 week, then immediately began upgrading the Websby server! • Built a UI for users to edit the layout settings when they're constructing their own webpages. • Added 3 new features to the server: content delivery, authentication, and persistent memory. I enabled 9k+ schools to build their own web pages, hosted by a server on the Bottle-Python framework. ‣ Highlight: Self-taught required tools in 1 week, then immediately began upgrading the Websby server! • Built a UI for users to edit the layout settings when they're constructing their own webpages. • Added 3 new features to the server: content delivery, authentication, and persistent memory.

    • Canada
    • Insurance
    • 700 & Above Employee
    • Summer Student
      • May 2013 - Aug 2013

      I modernised the Commercial Fleet department's filing system, which helped them work more efficiently. ‣ Highlight: Moved >750 policies from paper to computer in just three months! • Assisted underwriters with their tasks, organised and filed paperwork, and sorted daily mail. I modernised the Commercial Fleet department's filing system, which helped them work more efficiently. ‣ Highlight: Moved >750 policies from paper to computer in just three months! • Assisted underwriters with their tasks, organised and filed paperwork, and sorted daily mail.

Education

  • University of Toronto
    Bachelor of Applied Science (B.A.Sc.), Computer Engineering
    2011 - 2017

Community

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