Experience

Open Path Psychotherapy Collective

• United States
• Mental Health Care
• 1 - 100 Employee

• Therapist

  • May 2023 - Present



Meta

• United States
• Software Development
• 700 & Above Employee

• Human Resources Generalist

  • Jan 2021 - Jan 2023

  Key liaison between management and employees, handle inquiries and questions, process data, escalate, and resolve obstacles. Known for outstanding detailed orientation and implementing support services. Proven outstanding problem-solving aptitude and thorough knowledge of HR procedures and policies, resulting in streamlined and on-time department operations. Partner with other department members to assist in successful company employees' hiring and onboarding process. Customer service-oriented with the ability to interface with all levels of employees, offer administrative support to upper management, and maintain accurate files and data entry in HRIS systems. Show less



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Contact Tracer

  • Jul 2020 - Nov 2021

  Contacted patients for regular follow-ups per NYCHH protocol completing both inbound/outbound calls for 50+ clients daily. Actively listened to customers' requests and addressed and resolved concerns with complete confidentiality, professionalism, and empathy. Conducted training and coached team members to promote productivity, accuracy, and commitment to friendly service, resulting in better support services and more patient participation. Utilized a web-based client resource management (Salesforce) platform to follow all scripts and document the symptom status of contacts, advised next steps to include testing, quarantine, or isolation related to COVID-19. Show less



Center for Cognitive and Dialectical Behavior Therapy

• Lake Success, New York, United States

• Client Services Coordinator

  • Sep 2019 - Mar 2020

  Proven customer service-oriented attitude and thrived in a deadline-driven, fast-paced environment. Co-led Dialectical Behavior Therapy (DBT) skills groups per the treatment plan, which facilitated patient well-being and increased self-esteem. Effectively communicated updates and critical information over phone and collaborated with internal departments and leadership to quickly respond to patient issues. Outstanding ability to learn new techniques, performed multiple tasks simultaneously, kept accurate records, and complied with company policies which led to a practical and streamlined department. Show less