Experience

Jay Wolfe Toyota

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales And Leasing Agent

  • Jul 2021 - Present



Schomp Automotive Group

• United States
• Automotive
• 200 - 300 Employee

• Automotive Service Advisor

  • Oct 2020 - Jan 2022

  -Greet every customer that enters our facility with hospitality and respect.-Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.-Manage the store’s workflow in an effective and efficient manner.-Consistently and effectively offered services without jeopardizing honesty and integrity.-Built long-term relationships between the store, myself and the customer.-Assisted other employees as needed. -Greet every customer that enters our facility with hospitality and respect.-Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.-Manage the store’s workflow in an effective and efficient manner.-Consistently and effectively offered services without jeopardizing honesty and integrity.-Built long-term relationships between the store, myself and the customer.-Assisted other employees as needed.

• Automotive Service Manager

  • May 2020 - Aug 2020

  As a service manger we led our service team of 20+ service advisors and certified technicians, to ensure that our store reached maximum productivity, profitability, and customer satisfaction. We focused on driving positive outcomes for our customers and ensure that we have an outstanding service experience, by managing the work of the team, including hiring, coordinating time, monitoring performance and coaching, training, providing feedback, driving productivity to meet company standards, and inspiring the team to success and personal growth.

• Automotive Service Advisor

  • Aug 2018 - May 2020

  -Greet every customer that enters our facility with hospitality and respect.-Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.-Manage the store’s workflow in an effective and efficient manner.-Consistently and effectively offered services without jeopardizing honesty and integrity.-Built long-term relationships between the store, myself and the customer.-Assisted other employees as needed.

• Business Development Manager

  • Jun 2017 - Aug 2018

  Develop and manage an e-commerce department and Business Development Center that identifies sales prospects and facilitates customer loyalty and repeat business with the dealership while mining the service drive for opportunities.

• Team Lead Business Development

  • Jun 2016 - Jul 2017



Skechers

• United Arab Emirates
• Retail Apparel and Fashion
• 400 - 500 Employee

• Store Manager

  • Aug 2014 - Jun 2016

  *Responsible for for managing the day to day operations and personnel of the store. *Drive top line sales by training employees how to sell off the wall, product knowledge and customer service. *Responsibilities included recruiting, staffing, developing, training, coaching and supervising the locations daily operations within budgeted goals and expectations.

• Assistant Manager

  • Nov 2013 - Aug 2014

  1. Sell product, product knowledge and customer service.2. Manage day-to-day store operations by ensuring all company policies/procedures are followed and that store wage and sales goals as well as operational expenses are controlled or met, as applicable.3. Maintain proper inventory controls, facilitate inventory transaction.4. Fill open-to-hire positions by recruiting and hiring new employees.5. Ensure adequate staffing at all times, by appropriately scheduling staff based on business trend and making any necessary seasonal adjustments, within wage goal/budget.6. Develop employees by training them in the following: Product Knowledge, Brand Recognition, Selling Off the Wall, Customer Service standards, Sales Standards/Conversions, Merchandising standards and all company policies/procedures.7. Responsible for assigned Store exceeding Comp Sales (where applicable) and Sales Plan by training and coaching employees to focus on increased multiple pair selling in each multiple location.8. Supervise employees and enforce policies/procedures by documenting disciplinary actions, performance evaluations, and reporting incidents to Human Resources and Management regarding any violations of company policies/procedures and preparing related documentation.9. Ensure store's visual standards are met at all times by ensuring the proper mix and proper depth in key SKU's and by identifying store's needs by using and analyzing vendor sales reports and/or altering sales floor layouts (displays) and making recommendations to DM.10. Find new and exciting ways to attract customers by reviewing promo sign packages and making recommendations to DM.



Sears Holdings Corporation

• Unit Manager

  • Oct 2008 - Nov 2013

  2011 to present.Directs store, district, regional, and corporate initiatives to control losses such as inventory, public liability, Worker's compensation, food safety, alarms, and loss related expenses.Strategic partner to Store, District, and Regional teams to achieve business objectives.Reviews and analyzes financial reporting, and other data to identify and reverse negative trends.Directs, monitors, and evaluates store loss prevention team.

• Loss Prevention Manager

  • Oct 2002 - Nov 2013

  Loss Prevention Manager 2007 to 20011 Resolve internal and external investigations utilizing company programs.Minimizes losses due to shortage, check and credit fraud by overseeing theft and fraud programs. Selected, trained, developed, supervised and evaluated loss prevention personnel within assigned location emphasizing company standards of professionalism and safety.Instructs all levels of team members in theft, fraud and reducing liability ensuring success of asset protection programs for assigned stores. Conduct dishonest associate interviews both in English and Spanish. Hires and develops the most capable asset protection team leaders, managing the store's AP budget, coordinating new store processes and making improvements to existing systems.Handles crisis management issues as well as ensuring the safety of team members and customers.Loss Prevention Associate 2002 to 2007Detected and apprehended external theftAssisted the loss prevention manager with internal investigations. Installed covert camera's when needed and ensured physical security of the store was acceptableConducted surveys, audits and reviewed store for safety issues.Computer LiterateWindows, Word, Excel, Power-Point, Office OutlookType 65+ WPM