Experience

Pace App

• Lithuania
• Financial Services
• 1 - 100 Employee

• Chief Operations Officer

  • Feb 2021 - Present

  • Set comprehensive goals for performance and growth; • Introduce efficient and measurable daily work routines; • Design, implement and update policies and procedures related to the company and its business processes; • Manage and monitor change within the organization; • Ensure smooth customer experience and continuity of business operations in the long run; • Work with other colleagues in developing a highly professional, supportive and result-orientated culture with can-do attitude, encourage maximum performance and motivation; • Serve as member of Executive Staff, sharing responsibility for and contributing to policy formation, strategic direction, high-level priority setting and decision-making. Show less



Finolita Unio

• Lithuania
• Financial Services

• Chief Operations Officer

  • Sep 2019 - Feb 2021

  • Lead team performing customer support, payments and transactions operations functions; • Take responsibility of team‘s results, on-time delivery and high-quality work standards; • Design, implement and update policies and procedures related to the company and its business processes; • Ensure smooth customer experience and continuity of business operations in the long run; • Actively involved in project, program, and product management. • Lead team performing customer support, payments and transactions operations functions; • Take responsibility of team‘s results, on-time delivery and high-quality work standards; • Design, implement and update policies and procedures related to the company and its business processes; • Ensure smooth customer experience and continuity of business operations in the long run; • Actively involved in project, program, and product management.



Nasdaq

• United States
• Financial Services
• 700 & Above Employee

• Project Manager

  • Apr 2018 - Sep 2019

  • Plan, monitor and administer mid/large-size projects to ensure client/internal customer satisfaction. • Organize and utilize resources and coordinate effectively with stakeholders and colleagues. • Ensure that the project plans regarding specifications, quality, costs and timeframes are met. • Ensure that project deadlines through developing effective relationships in order to get things done are met.

• Sr. Securities Operations Analyst

  • Nov 2016 - Mar 2018

  • Ensure excellent service while on-boarding new Exchange and Clearing members.• Participate in various projects inside the company. • Lead the assigned projects from the planning to implementation phase.• Perform high complex duties with high level of technical knowledge.• Effectively perform offline tasks and handle escalations that require deeper analysis to other departments. • Take personal responsibility to deliver high quality and productivity results that meet the identified targets.• Escalate any issues or concerns to the appropriate department or an immediate manager. Show less



Western Union

• United States
• Financial Services
• 700 & Above Employee

• Sr. Specialist, Customer Care

  • Jun 2015 - Nov 2016

  • Ensure excellent service while on-boarding new WUBS clients.• Assist/support WUBS OLS with reviewing documentation and information of the clients. • Perform high complex duties, with high level of technical knowledge. • Effectively perform offline tasks and handle escalations which require deeper analysis. • Take personal responsibility to deliver high quality and productivity results that meet the identified targets. • Provide coaching opportunities for the WUBS OLS Enrolment team and provide trainings to new comers. • Escalate any issues or concerns to the appropriate department or a Team Leader. • Communicate with compliance and other stakeholders when required. Show less

• Operations Coordinator (Temporary Contract)

  • Jul 2014 - Jun 2015

  • Check if company holds the most up to date records of customers in internal system.• Detect, correct and escalate errors or inconsistencies in already existing records in order to actively contribute towards ‘database integrity’. • Handle database upload and maintenance tasks such as adding and modifying various data. • Advise existing customers of data or documents missing and upload provided into the database. • Comply with high accuracy levels, independency, pro-activeness, responsibility, sense of urgency and reliability in order to ensure the correct application of standard configurations, as well as security and control policies for specific customers, countries and regions. Show less



The Central Electoral Commission Of The Republic Of Lithuania

• IT Services and IT Consulting
• 1 - 100 Employee

• Member of Election Commission; 2015 Elections to Local Government Councils

  • Feb 2015 - Mar 2015

  • Organize district election in accordance with the legislation of the Republic of Lithuania. • Monitor fair vote at the time; report any crimes if happened to responsible authorities. • Count the votes and provide The Central Electoral Commission of the Republic of Lithuania with final results report. • Organize district election in accordance with the legislation of the Republic of Lithuania. • Monitor fair vote at the time; report any crimes if happened to responsible authorities. • Count the votes and provide The Central Electoral Commission of the Republic of Lithuania with final results report.



Vilnius City Municipality

• Lithuania
• Government Administration
• 100 - 200 Employee

• Internship at Information Technology Department

  • Feb 2014 - May 2014

  • Take care of assigned tasks by Head of Department. • Provide first level contact and convey resolutions to internal company employee’s issues. • Properly escalate unresolved queries to the next level of support. • Update internal company employee’s data and produce activity reports. • Ensure proper recording, documentation and closure. • Take care of assigned tasks by Head of Department. • Provide first level contact and convey resolutions to internal company employee’s issues. • Properly escalate unresolved queries to the next level of support. • Update internal company employee’s data and produce activity reports. • Ensure proper recording, documentation and closure.



Kurtz Concessions

• United States

• Server

  • Jun 2013 - Sep 2013

  ▪ Work during various festivals and fairs with food. ▪ Ensure proper interaction with customers. ▪ Take care of preparation for ongoing fair or festival by preparing workplace also take care of closure after event. ▪ Work during various festivals and fairs with food. ▪ Ensure proper interaction with customers. ▪ Take care of preparation for ongoing fair or festival by preparing workplace also take care of closure after event.



BGS (Baltic Ground Services)

• Lithuania
• Airlines and Aviation
• 1 - 100 Employee

• Passenger Service Agent

  • Jun 2012 - Oct 2012

  ▪ Check in passengers and baggage, using manual and computer systems, in accordance with airline procedures, and in compliance with IATA and CAA Directives. ▪ Assist the Airport Facilities Manager with Airport or airline emergency procedures as published in the relevant manuals. ▪ Complete appropriate documentation handling of money, credit cards as applicable. ▪ Apply airline regulations which may involve charging excess baggage or upselling. ▪ Provide assistance to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights. ▪ Process passengers at the boarding gate. ▪ Adhere and apply strict security and safety regulations. Show less



Modern Times Group MTG AB

• Sweden
• Entertainment Providers
• 100 - 200 Employee

• Telecommunication Sales Manager

  • Jul 2011 - Aug 2011

  ▪ Sell product to both individuals and companies. ▪ Build market position by locating, developing, defining, negotiating and closing business relationships. ▪ Identify, contact and build relationships with perspective customers through a telephone and in-person cold calls. ▪ Leverage the CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios. ▪ Sell product to both individuals and companies. ▪ Build market position by locating, developing, defining, negotiating and closing business relationships. ▪ Identify, contact and build relationships with perspective customers through a telephone and in-person cold calls. ▪ Leverage the CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios.