Joanna Sterling
Client Success Manager at RethinkCare- Claim this Profile
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Bio
Experience
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RethinkCare
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United States
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Health and Human Services
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1 - 100 Employee
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Client Success Manager
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May 2019 - Present
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RethinkFirst
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United States
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Software Development
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100 - 200 Employee
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Account Services Manager
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May 2019 - Present
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Seattle Study Club
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United States
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Education Administration Programs
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1 - 100 Employee
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Key Account Manager
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May 2015 - May 2019
Consulted, coached, guided and nurtured trusted relationships with club director dental clinicians, serving as their dedicated educational director and trainer. Customized solutions and resources to allow them to provide the highest level of continuing education to their club members and dental community. Consulted, coached, guided and nurtured trusted relationships with club director dental clinicians, serving as their dedicated educational director and trainer. Customized solutions and resources to allow them to provide the highest level of continuing education to their club members and dental community.
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ID Label Inc. (formerly Barcodes West)
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United States
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Printing Services
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1 - 100 Employee
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Marketing and Communications Manager
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Sep 2014 - May 2015
Managed, planned, and implemented sales, marketing, and product development programs. Managed all marketing for the company, including trade show management and sales, marketing collateral, and website creation. Developed and implemented strategic marketing plans, sales plans, and forecasts to achieve corporate objectives for products and services. Planned and managed advertising and promotion activities including online, electronic media, print, and direct mail. Partnered with sales team and business leaders to ensure effective coordination and relationships with all disciplines of the organization. Show less
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Tokuyama Dental America, Inc.
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Marketing and Product Manager
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Dec 2009 - Sep 2014
• Developed and oversaw execution of marketing strategies of U.S. Headquarters, encompassing strategic planning, creative development, media planning and buying, database/direct marketing, public relations and sales promotions, utilizing and managing a Marketing Team. • Responsible for P & L of all marketing campaigns, managing and allocating marketing budgets, and analyzing costs and outcome of all marketing activities. • Responsible for execution of effective Marcom initiatives (Brochures, collateral, direct mail, trade shows elements, etc.) • Managed support and training of nationwide sales representatives. • Led in developing long-term product and program strategies to meet product initiatives, manage product promotional plans and new Market Introduction Processes. • Produced customer and channel facing product positioning, messaging, value proposition and value selling approaches, USP, and sales tools. Show less
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James Ray International, Inc.
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Greater San Diego Area
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Marketing and Communications Manager
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Mar 2007 - Nov 2009
• Accountable for translating sales and marketing objectives into creative strategies, designs and plans. • Successfully increased at-event sales and enrollment of higher level events. • Coaching and in-depth client support at live events to create the ultimate client experience. • Managed and provided education and sales training of products and event offers to the employees and volunteers who served served as sales team and customer service at live events. • Established and maintained relationships with existing and new joint venture partners to coordinate, execute, and manage marketing projects to increase exposure in target audience. • Wrote, created, maintained, and executed all marketing copy. • Cultivated and managed relationships with strategic partners, agencies, and vendors (including Public Relations team, publishers, television agents and literary agents), providing excellent communication to ensure that functions proceeded smoothly, professionally and efficiently between all parties, and that each partner was informed of all relevant information to do their job well. • Developed and managed online promotion and email schedule. Show less
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First Horizon Home Loans
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Banking
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300 - 400 Employee
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Marketing Specialist
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Jul 2004 - Feb 2007
• Served as the "Marketing Department" as well as Sales Support and unofficial Executive Assistant for a team of top producing, nationally recognized mortgage originators. • Responsible for every aspect of marketing for the team including project management, promotion of products/services, and increasing brand identity and exposure. • Generated and implemented joint marketing ventures with top producing real estate agents and affinity partners. • Full service event planning for client and referring partner functions and events. • Managed the creation and implementation of direct mail marketing campaigns, database marketing campaigns, and email marketing campaigns. • Managed marketing budget and systematically measured the effectiveness of marketing investments. • Wrote marketing copy and created original graphic design for promotional collateral and marketing campaigns. • Managed touch-point marketing campaign for retention of existing clients and acquisition of prospective clients, synchronized with extensive ACT client database. • Took an active role in team business planning and strategizing. Show less
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Education
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West Chester University of Pennsylvania
BS, Marketing