Senior Instructional Designer

• Jan 2022 - Jul 2022

Develop eLearning modules for Federal clientele (e.g., FEMA); Some Technical Writing Develop eLearning modules for Federal clientele (e.g., FEMA); Some Technical Writing

Instructional Designer (contract, remote)

• Jul 2018 - Dec 2021

Developed a new five-lesson eLearning course for their LMS using Captivate 2019, Snagit v2020, Photoshop CS 5.5, and Corel VideoStudio Ultimate 2019. The course included post-lesson knowledge check questions and a final course quiz, with a passing score required to obtain CEs. Converted ten of their online video courses to Captivate HTML5 courses that included a resume capability and a completion criterion. Currently on retainer to (1) convert recorded webcasts and existing Flash courses to… Show more Developed a new five-lesson eLearning course for their LMS using Captivate 2019, Snagit v2020, Photoshop CS 5.5, and Corel VideoStudio Ultimate 2019. The course included post-lesson knowledge check questions and a final course quiz, with a passing score required to obtain CEs. Converted ten of their online video courses to Captivate HTML5 courses that included a resume capability and a completion criterion. Currently on retainer to (1) convert recorded webcasts and existing Flash courses to HTML5 courses using Captivate 2019, (2) resolve any LMS play issues for their online courses. All work is performed remotely. Have maintained excellent communication with the Shepherd Center's Director of Professional Education regarding projects' progress and issues via email, updated storyboard comments, telephone, and GoToMeeting Web conferencing sessions. Show less Developed a new five-lesson eLearning course for their LMS using Captivate 2019, Snagit v2020, Photoshop CS 5.5, and Corel VideoStudio Ultimate 2019. The course included post-lesson knowledge check questions and a final course quiz, with a passing score required to obtain CEs. Converted ten of their online video courses to Captivate HTML5 courses that included a resume capability and a completion criterion. Currently on retainer to (1) convert recorded webcasts and existing Flash courses to… Show more Developed a new five-lesson eLearning course for their LMS using Captivate 2019, Snagit v2020, Photoshop CS 5.5, and Corel VideoStudio Ultimate 2019. The course included post-lesson knowledge check questions and a final course quiz, with a passing score required to obtain CEs. Converted ten of their online video courses to Captivate HTML5 courses that included a resume capability and a completion criterion. Currently on retainer to (1) convert recorded webcasts and existing Flash courses to HTML5 courses using Captivate 2019, (2) resolve any LMS play issues for their online courses. All work is performed remotely. Have maintained excellent communication with the Shepherd Center's Director of Professional Education regarding projects' progress and issues via email, updated storyboard comments, telephone, and GoToMeeting Web conferencing sessions. Show less

Instructional Designer (contract, remote)

• Nov 2019 - May 2020

Revised/updated OSF's Foundation Connect (FC) eLearning modules, condensing their current ten page-turner modules down to six, using Captivate 2019, Snagit v2020, Photoshop CS 5.5, and Corel VideoStudio Ultimate 2019. The modules include user interactions, knowledge check questions at the end of each of the first five and a scored final comprehensive quiz after the sixth. Developed a post-eLearning training phase (called Prescriptive Practice) intermediate to the eLearning and their ILT, where… Show more Revised/updated OSF's Foundation Connect (FC) eLearning modules, condensing their current ten page-turner modules down to six, using Captivate 2019, Snagit v2020, Photoshop CS 5.5, and Corel VideoStudio Ultimate 2019. The modules include user interactions, knowledge check questions at the end of each of the first five and a scored final comprehensive quiz after the sixth. Developed a post-eLearning training phase (called Prescriptive Practice) intermediate to the eLearning and their ILT, where participants practice basic FC procedures on their own via a workbook containing a defined set of exercises. Revised/updated the ILT phase of the FC training to ensuring all participants come to the ILT at the same baseline level of familiarity with the FC application, so that instructors can concentrate on case study/scenario presentations for how to use the tool. The ILT revision included a facilitator’s guide and a student in-class workbook. This revision also pared down the ILT training from one and a half days to a little more than five hours. Show less Revised/updated OSF's Foundation Connect (FC) eLearning modules, condensing their current ten page-turner modules down to six, using Captivate 2019, Snagit v2020, Photoshop CS 5.5, and Corel VideoStudio Ultimate 2019. The modules include user interactions, knowledge check questions at the end of each of the first five and a scored final comprehensive quiz after the sixth. Developed a post-eLearning training phase (called Prescriptive Practice) intermediate to the eLearning and their ILT, where… Show more Revised/updated OSF's Foundation Connect (FC) eLearning modules, condensing their current ten page-turner modules down to six, using Captivate 2019, Snagit v2020, Photoshop CS 5.5, and Corel VideoStudio Ultimate 2019. The modules include user interactions, knowledge check questions at the end of each of the first five and a scored final comprehensive quiz after the sixth. Developed a post-eLearning training phase (called Prescriptive Practice) intermediate to the eLearning and their ILT, where participants practice basic FC procedures on their own via a workbook containing a defined set of exercises. Revised/updated the ILT phase of the FC training to ensuring all participants come to the ILT at the same baseline level of familiarity with the FC application, so that instructors can concentrate on case study/scenario presentations for how to use the tool. The ILT revision included a facilitator’s guide and a student in-class workbook. This revision also pared down the ILT training from one and a half days to a little more than five hours. Show less

Instructional Designer (contract, on-site and remote)

• May 2018 - Jul 2018

Completed interactive exercises for their second week of application training (six eLearning courses), using Adobe Captivate 2017, SnagIt 2018, and Adobe Photoshop CCS 5.5. Also created 4 quizzes and one final exam, featuring graded simulation questions. Completed interactive exercises for their second week of application training (six eLearning courses), using Adobe Captivate 2017, SnagIt 2018, and Adobe Photoshop CCS 5.5. Also created 4 quizzes and one final exam, featuring graded simulation questions.

Instructional Designer (contract, on-site)

• May 2017 - Nov 2017

Migrated written and classroom training content on the ShiftWizard healthcare workforce management and scheduling application to a commercial eLearning platform (TalentLMS). More specifically: ★ Worked with ShiftWizard application SMEs, manuals, and SME-produced scripts, as well as, invested a substantial amount of time learning the application functionality, end-user procedures, and how to configure the application for demonstration and simulation activity scenarios to produce… Show more Migrated written and classroom training content on the ShiftWizard healthcare workforce management and scheduling application to a commercial eLearning platform (TalentLMS). More specifically: ★ Worked with ShiftWizard application SMEs, manuals, and SME-produced scripts, as well as, invested a substantial amount of time learning the application functionality, end-user procedures, and how to configure the application for demonstration and simulation activity scenarios to produce effective, highly interactive eLearning modules. ★ Employed a number of tools to create the eLearning modules, including Adobe Captivate 2017, SnagIt 13 and 2018, Adobe Photoshop CC 2017, Adobe Illustrator CC 2017, Corel VideoStudio X9 Ultimate, MS Word 2016, and MS Excel 2016. ★ Completed the migration of nineteen learning modules created in Captivate to a SCORM 1.2-compliant LMS (an introductory module, fifteen lessons, two quizzes, and a final exam), totaling an end-to-end LMS completion baseline of three and a half hours of instruction and testing. (Note that the LMS baseline timing was performed by this developer and not a student with little or no experience with the ShiftWizard application.) ★ All modules except the tests provided human narration and closed captioning. ★ Nine of the fifteen lessons provided both guided and unguided simulation activities for practicing the procedures covered in the corresponding lesson content. Performance feedback and occasional hints were provided throughout the activities. ★ All testing modules targeted both knowledge and performance via a variety of standard question types and a substantial number of simulation-based questions. ★ The testing modules were coded with Captivate variables and advanced actions to accurately display in-test question information and report student performance data to the LMS (the LMS’s native assessment engine did not allow for simulation questions). Show less Migrated written and classroom training content on the ShiftWizard healthcare workforce management and scheduling application to a commercial eLearning platform (TalentLMS). More specifically: ★ Worked with ShiftWizard application SMEs, manuals, and SME-produced scripts, as well as, invested a substantial amount of time learning the application functionality, end-user procedures, and how to configure the application for demonstration and simulation activity scenarios to produce… Show more Migrated written and classroom training content on the ShiftWizard healthcare workforce management and scheduling application to a commercial eLearning platform (TalentLMS). More specifically: ★ Worked with ShiftWizard application SMEs, manuals, and SME-produced scripts, as well as, invested a substantial amount of time learning the application functionality, end-user procedures, and how to configure the application for demonstration and simulation activity scenarios to produce effective, highly interactive eLearning modules. ★ Employed a number of tools to create the eLearning modules, including Adobe Captivate 2017, SnagIt 13 and 2018, Adobe Photoshop CC 2017, Adobe Illustrator CC 2017, Corel VideoStudio X9 Ultimate, MS Word 2016, and MS Excel 2016. ★ Completed the migration of nineteen learning modules created in Captivate to a SCORM 1.2-compliant LMS (an introductory module, fifteen lessons, two quizzes, and a final exam), totaling an end-to-end LMS completion baseline of three and a half hours of instruction and testing. (Note that the LMS baseline timing was performed by this developer and not a student with little or no experience with the ShiftWizard application.) ★ All modules except the tests provided human narration and closed captioning. ★ Nine of the fifteen lessons provided both guided and unguided simulation activities for practicing the procedures covered in the corresponding lesson content. Performance feedback and occasional hints were provided throughout the activities. ★ All testing modules targeted both knowledge and performance via a variety of standard question types and a substantial number of simulation-based questions. ★ The testing modules were coded with Captivate variables and advanced actions to accurately display in-test question information and report student performance data to the LMS (the LMS’s native assessment engine did not allow for simulation questions). Show less

Instructional Designer (contract, on-site)

• Feb 2017 - May 2017

Short-term project creating and updating a series of work instructions for three Biologics teams (Claims Adjudication, Celgene Patient Assistance Program, and Copay Assistance), with the purpose of producing detailed, and comprehensive work instructions for training new team members. More specifically: ★ Starting with brief outlines of these three teams’ work processes, met repeatedly with SMEs of all three teams and documented their processes, procedures, and resources in detail in… Show more Short-term project creating and updating a series of work instructions for three Biologics teams (Claims Adjudication, Celgene Patient Assistance Program, and Copay Assistance), with the purpose of producing detailed, and comprehensive work instructions for training new team members. More specifically: ★ Starting with brief outlines of these three teams’ work processes, met repeatedly with SMEs of all three teams and documented their processes, procedures, and resources in detail in preparation for analysis of needs ★ Worked extensively with a quasi-mirror test system of Biologics’ main business application to learn how the teams interacted with it and to produce relevant screenshots of the procedural steps in their respective processes ★ Significantly modified over 300 screenshots to make them more fully reflect the live system, using a variety of software including Captivate, SnagIt, and Photoshop ★ Produced a total of five detailed work instruction documents (ranging from 58 to 186 pages) and three shorter ancillary instructional documents conforming to the training department’s style guide/design document Show less Short-term project creating and updating a series of work instructions for three Biologics teams (Claims Adjudication, Celgene Patient Assistance Program, and Copay Assistance), with the purpose of producing detailed, and comprehensive work instructions for training new team members. More specifically: ★ Starting with brief outlines of these three teams’ work processes, met repeatedly with SMEs of all three teams and documented their processes, procedures, and resources in detail in… Show more Short-term project creating and updating a series of work instructions for three Biologics teams (Claims Adjudication, Celgene Patient Assistance Program, and Copay Assistance), with the purpose of producing detailed, and comprehensive work instructions for training new team members. More specifically: ★ Starting with brief outlines of these three teams’ work processes, met repeatedly with SMEs of all three teams and documented their processes, procedures, and resources in detail in preparation for analysis of needs ★ Worked extensively with a quasi-mirror test system of Biologics’ main business application to learn how the teams interacted with it and to produce relevant screenshots of the procedural steps in their respective processes ★ Significantly modified over 300 screenshots to make them more fully reflect the live system, using a variety of software including Captivate, SnagIt, and Photoshop ★ Produced a total of five detailed work instruction documents (ranging from 58 to 186 pages) and three shorter ancillary instructional documents conforming to the training department’s style guide/design document Show less

Instructional Designer (contract, remote)

• Aug 2015 - Jul 2016

Building on my previous work with Shooting Star Coaches earlier in 2015, I designed and developed an eLearning curriculum for improving luxury coach rental operations to effect consistently higher levels of client experience and satisfaction. More specifically: ★ Conducted a training needs analysis of luxury coach rental operations to determine the most appropriate and effective instructional/training interventions for specified objectives ★ Designed and created an eLearning… Show more Building on my previous work with Shooting Star Coaches earlier in 2015, I designed and developed an eLearning curriculum for improving luxury coach rental operations to effect consistently higher levels of client experience and satisfaction. More specifically: ★ Conducted a training needs analysis of luxury coach rental operations to determine the most appropriate and effective instructional/training interventions for specified objectives ★ Designed and created an eLearning program on how to ensure and maintain accurate and effective communication with clients ★ Designed and created a multi-lesson eLearning program on accurate and efficient client account record-keeping using the company's account management software application ★ Designed and created a scenario-based eLearning program for training employees in how to determine the most effective driver assignments based on particular client profiles and job requirements ★ Designed and created an eLearning program for training employees in the performance of a slate of tasks designed to ensure a positive client rental experience ★ Suggested improvements in rental booking and account recordkeeping procedures based on an analysis of employee common practices Show less Building on my previous work with Shooting Star Coaches earlier in 2015, I designed and developed an eLearning curriculum for improving luxury coach rental operations to effect consistently higher levels of client experience and satisfaction. More specifically: ★ Conducted a training needs analysis of luxury coach rental operations to determine the most appropriate and effective instructional/training interventions for specified objectives ★ Designed and created an eLearning… Show more Building on my previous work with Shooting Star Coaches earlier in 2015, I designed and developed an eLearning curriculum for improving luxury coach rental operations to effect consistently higher levels of client experience and satisfaction. More specifically: ★ Conducted a training needs analysis of luxury coach rental operations to determine the most appropriate and effective instructional/training interventions for specified objectives ★ Designed and created an eLearning program on how to ensure and maintain accurate and effective communication with clients ★ Designed and created a multi-lesson eLearning program on accurate and efficient client account record-keeping using the company's account management software application ★ Designed and created a scenario-based eLearning program for training employees in how to determine the most effective driver assignments based on particular client profiles and job requirements ★ Designed and created an eLearning program for training employees in the performance of a slate of tasks designed to ensure a positive client rental experience ★ Suggested improvements in rental booking and account recordkeeping procedures based on an analysis of employee common practices Show less

Instructional Designer (contract, remote)

• Feb 2015 - Apr 2015

Designed and developed a set of printed job aids for improving luxury coach rental operations to effect consistently higher levels of client experience and satisfaction. The main objectives were to reduce the rate of employee communication errors with clients, increase the number of effective driver-to-job assignments (i.e., best driver for a specific client and/or job), and increase employee rate of compliance with client satisfaction maintenance tasks. More specifically: ★ Conducted a… Show more Designed and developed a set of printed job aids for improving luxury coach rental operations to effect consistently higher levels of client experience and satisfaction. The main objectives were to reduce the rate of employee communication errors with clients, increase the number of effective driver-to-job assignments (i.e., best driver for a specific client and/or job), and increase employee rate of compliance with client satisfaction maintenance tasks. More specifically: ★ Conducted a training needs analysis of luxury coach rental operations to determine the content, features, and layout of job aids for specified objectives ★ Designed and created a printed job aid for establishing, maintaining, and enhancing accurate and effective communication with clients ★ Designed and created a printed job aid for determining the most effective driver assignments based on particular client profiles and job requirements ★ Designed and created a printed job for implementing and tracking completion of a slate of tasks designed to ensure a positive client rental experience Show less Designed and developed a set of printed job aids for improving luxury coach rental operations to effect consistently higher levels of client experience and satisfaction. The main objectives were to reduce the rate of employee communication errors with clients, increase the number of effective driver-to-job assignments (i.e., best driver for a specific client and/or job), and increase employee rate of compliance with client satisfaction maintenance tasks. More specifically: ★ Conducted a… Show more Designed and developed a set of printed job aids for improving luxury coach rental operations to effect consistently higher levels of client experience and satisfaction. The main objectives were to reduce the rate of employee communication errors with clients, increase the number of effective driver-to-job assignments (i.e., best driver for a specific client and/or job), and increase employee rate of compliance with client satisfaction maintenance tasks. More specifically: ★ Conducted a training needs analysis of luxury coach rental operations to determine the content, features, and layout of job aids for specified objectives ★ Designed and created a printed job aid for establishing, maintaining, and enhancing accurate and effective communication with clients ★ Designed and created a printed job aid for determining the most effective driver assignments based on particular client profiles and job requirements ★ Designed and created a printed job for implementing and tracking completion of a slate of tasks designed to ensure a positive client rental experience Show less

Staff Instructional Designer and Technical Training Team Lead

• Feb 2014 - Aug 2014

Promotion. Used detailed knowledge of internal/external customer needs, target audiences, performance environments, and product requirements to design/develop learning solutions to support Parata’s business objectives. Additionally, managed/maintained Parata’s Interactive Learning Lab (PILL) and the lab’s training equipment, scheduled training events and managed logistics for those events, prepared the PILL for training events, provided training event support, and conducted train-the-trainer… Show more Promotion. Used detailed knowledge of internal/external customer needs, target audiences, performance environments, and product requirements to design/develop learning solutions to support Parata’s business objectives. Additionally, managed/maintained Parata’s Interactive Learning Lab (PILL) and the lab’s training equipment, scheduled training events and managed logistics for those events, prepared the PILL for training events, provided training event support, and conducted train-the-trainer and product training. More specifically: ★ Designed, developed, evaluated, and updated/revised operator and technical training for new/upgraded pharmacy automation products ★ Designed, developed, and updated/revised product-related informational/learning programs for Parata’s Learning Management System (Sum Total’s Maestro) ★ Designed automation product certification programs that aligned with Parata Technical Assistance Center's technical support and career path needs ★ Designed, developed, updated/revised automation product technical training for Field Service, the Parata Technical Assistance Center (i.e., call center), and other internal teams ★ Designed, developed, and maintained external customer training materials for automation products ★ Continually worked to align training programs with internal/external customers and Parata's overall goals and business needs ★ Pioneered the use of virtual machines in training program design, development, and delivery ★ Provided scheduling, logistical, and material support for instructor-led and blended training delivery ★ Ensured the PILL was well-equipped/supplied and prepared for scheduled training events, as well as ensured all training units and peripheral equipment/tools were maintained and functional) ★ Designed, developed, and co-facilitated a Train-the-Trainer program for the Field Service and Government and Institution Support Engineer teams, which included group exercises and individualized video feedback sessions

Senior Instructional Designer

• Jul 2010 - Feb 2014

This was a promotion. See the description for Instructional Designer below. Additionally: ★ Managed and maintained Parata’s Interactive Learning Lab (PILL) and the lab’s training equipment ★ Scheduled training events for the PILL and managed logistics for those events ★ Prepared the PILL for training events, provided training event support ★ Conducted train-the-trainer and product training for internal teams, such as Field Service and the Call Center

Instructional Designer

• Jul 2006 - Jul 2010

Designed and developed advanced technical product training in a variety of formats for both internal and external audiences. More specifically: ★ Analyzed training needs for existing and future training programs, including traveling to customer sites to gather customer workflow information and Parata Field Service installation and repair activities to determine training effectiveness/learning transfer ★ Worked closely with SMEs to determine future requirements and assess the… Show more Designed and developed advanced technical product training in a variety of formats for both internal and external audiences. More specifically: ★ Analyzed training needs for existing and future training programs, including traveling to customer sites to gather customer workflow information and Parata Field Service installation and repair activities to determine training effectiveness/learning transfer ★ Worked closely with SMEs to determine future requirements and assess the impact that equipment upgrades had on existing course curriculum ★ Designed and developed instructor-led, virtual instructor-led, /e-learning and/or blended learning solutions for internal and external audiences, as well as supporting training materials such as presentation materials, job aids, facilitator guides, and participant guides ★ Worked closely with technical trainers and field support engineers to implement these training solutions ★ Evaluated completed course content against Parata's instructional design best practices ★ Evaluated participant learning and revised training solutions as needed ★ Maintained technical proficiency on Parata Systems pharmacy automation solutions ★ Monitored equipment updates, new software releases and engineering changes to determine changes needed for existing course curriculum ★ Utilized course development standards, such as the ADDIE model, to meet aggressive timelines ★ Collaborated with training managers to prioritize course development needs ★ Worked with and helped manage Parata’s LMS (GeoLearning)

Coordinator of Education and Training Programs

• Aug 2003 - Jun 2005

Designed, developed, programmed, managed, and provided technical support for: ★ A secure Web learning site on a ColdFusion platform using an MS Access back end, servicing 6,000+ enrollees, and included online registration/payment, 24/7 access to training programs, online access to certificates of completion and certificates of continuing education credits, online status reports, and online account self-management tools ★ Six individual Web-based training programs and a nine-module… Show more Designed, developed, programmed, managed, and provided technical support for: ★ A secure Web learning site on a ColdFusion platform using an MS Access back end, servicing 6,000+ enrollees, and included online registration/payment, 24/7 access to training programs, online access to certificates of completion and certificates of continuing education credits, online status reports, and online account self-management tools ★ Six individual Web-based training programs and a nine-module training series (the latter for which I also designed and produced a CD-ROM version) ★ Secure registration sites for a number of live Department training activities, which included online payments, online registration confirmations, and online registration substitutions and cancellations ★ A secure events management site for other live Department training activities, which was accessible only to authorized Department personnel and included online registration payments/confirmations/status reports/cancellations and printable registrant rosters, and online event management tools (e.g., remote registration opening/closing, handicap accessibility requests, and registration substitution/cancellation) ★ Created and maintained online reports pertaining to customers’ performance and satisfaction, which were continually and automatically updated and accessible only to authorized Department personnel ★ Produced written reports on the Web-based learning initiative for both Department and Institute purposes ★ Designed and managed a statewide online needs assessment and co-authored a report and executive summary of the results

Coordinator of Continuing Education

• Apr 1998 - Aug 2003

Developed, marketed, coordinated, implemented and evaluated a variety of educational/training programs and activities for mental health professionals/paraprofessionals statewide, Department staff, and USF student interns. In particular, I investigated the use of alternative delivery systems for these programs and coordinated the development of selected programs into distance learning curricula. Significant accomplishments included: ★ Developed departmental protocol for (1) assessing the… Show more Developed, marketed, coordinated, implemented and evaluated a variety of educational/training programs and activities for mental health professionals/paraprofessionals statewide, Department staff, and USF student interns. In particular, I investigated the use of alternative delivery systems for these programs and coordinated the development of selected programs into distance learning curricula. Significant accomplishments included: ★ Developed departmental protocol for (1) assessing the feasibility of developing existing/proposed Departmental educational and training programs into distance learning curricula, and (2) managing the development of distance learning programs, as well as coordinated the implementation of this distance learning protocol ★ Performed multiple roles in developing several Department education/training programs into distance learning curricula (project manager, instructional designer, and graphic designer) ★ Recommended and developed policies/procedures related to the Department's distance learning initiatives, as well as the instructor-led training of graduate and undergraduate students, Institute staff, and other mental health personnel ★ Developed and maintained a Division website on the Internet that served as an information depot and distance learning medium ★ Designed, developed (including training materials), facilitated several of the Division's external training programs ★ Evaluated several of the Division's training programs and consultation activities ★ Assisted in scheduling and coordinating the logistics of Department training and consultation activities ★ Assisted in marketing/promoting several of the Division's educational/training programs and consultation activities ★ Assisted in maintaining the Division’s training database

Coordinator of Educational and Training Programs

• Aug 1995 - Apr 1998

This was nothing more than a title change. My responsibilities remained the same as Coordinator of Clinical Programs below.

Coordinator of Clinical Programs

• Sep 1994 - Aug 1995

Coordinated and further developed and a comprehensive training program for graduate and undergraduate students representing a variety of mental health-related programs from several area colleges and universities. Responsibilities included: ★ Supervision of one full-time and one part-time program assistant ★ Coordination/supervision of up to 50 student schedules per semester across two shifts on the clinical residential unit ★ Planning and coordinating specific training… Show more Coordinated and further developed and a comprehensive training program for graduate and undergraduate students representing a variety of mental health-related programs from several area colleges and universities. Responsibilities included: ★ Supervision of one full-time and one part-time program assistant ★ Coordination/supervision of up to 50 student schedules per semester across two shifts on the clinical residential unit ★ Planning and coordinating specific training events for students ★ Compilation of comprehensive library of training materials and videos ★ Creation, updating, compiling and desktop publishing of training materials ★ Maintaining positive, productive relationships with various school program coordinators/faculty ★ Synthesis of input from variety of unit staff for and the writing of student evaluations ★ Periodic reports on student training. Responsibilities regarding clinical unit staff included: ★ The design, development and/or coordination of specific training programs for unit staff (e.g., Techniques for Effective Aggression Management: Verbal and Physical training and reviews) ★ Scheduling and coordination of weekly staff in-services ★ Design and maintenance of both student and staff training databases

Senior Behavioral Program Specialist

• Jul 1994 - Sep 1994

★ Trained new employees and student volunteers in unit policies and procedures, as well as in the facilitation of daily psycho-educational skills groups ★ Facilitated all levels (Introductory, Intermediate, and Advanced) of three of the unit's four daily psycho-educational skills groups (Self-Awareness, Communication, and Problem-Solving) ★ Led or participated in application of the Institute's approved verbal and physical aggression management policies and procedures for… Show more ★ Trained new employees and student volunteers in unit policies and procedures, as well as in the facilitation of daily psycho-educational skills groups ★ Facilitated all levels (Introductory, Intermediate, and Advanced) of three of the unit's four daily psycho-educational skills groups (Self-Awareness, Communication, and Problem-Solving) ★ Led or participated in application of the Institute's approved verbal and physical aggression management policies and procedures for maintaining the safety of the residential patient population ★ Implemented, complied with, and/or applied all approved data collection and other research procedures for the residential treatment unit's research projects ★ Implemented, enforced, and reinforced all specified unit policies and procedures for the treatment of the residential patient population

Training Specialist II

• Sep 1989 - Jun 1994

★ Designed/developed, promoted, coordinated and conducted training programs on current topic areas for mental health professionals statewide (of particular note: Counseling in the '90s: Bridging Cultural Barriers) ★ Conducted Techniques for Effective Aggression Management (TEAM) verbal and physical training for a variety of audiences statewide, including mental health professionals/paraprofessionals, hospital staff, police departments, and corrections staff ★ Designed, authored… Show more ★ Designed/developed, promoted, coordinated and conducted training programs on current topic areas for mental health professionals statewide (of particular note: Counseling in the '90s: Bridging Cultural Barriers) ★ Conducted Techniques for Effective Aggression Management (TEAM) verbal and physical training for a variety of audiences statewide, including mental health professionals/paraprofessionals, hospital staff, police departments, and corrections staff ★ Designed, authored and/or edited, instructional and promotional material using advanced and desktop publishing software, including brochures, event calendars, manuals, workbooks, handouts, overheads, and computer presentations ★ Developed and conducted staff, student and volunteer training on use of computer hardware and software ★ Co-designed and helped update/maintain Division's statewide database ★ Designed/maintained six-station Macintosh network (AppleTalk) ★ Maintained a variety of PC (Windows) and Macintosh computer hardware Show less ★ Designed/developed, promoted, coordinated and conducted training programs on current topic areas for mental health professionals statewide (of particular note: Counseling in the '90s: Bridging Cultural Barriers) ★ Conducted Techniques for Effective Aggression Management (TEAM) verbal and physical training for a variety of audiences statewide, including mental health professionals/paraprofessionals, hospital staff, police departments, and corrections staff ★ Designed, authored… Show more ★ Designed/developed, promoted, coordinated and conducted training programs on current topic areas for mental health professionals statewide (of particular note: Counseling in the '90s: Bridging Cultural Barriers) ★ Conducted Techniques for Effective Aggression Management (TEAM) verbal and physical training for a variety of audiences statewide, including mental health professionals/paraprofessionals, hospital staff, police departments, and corrections staff ★ Designed, authored and/or edited, instructional and promotional material using advanced and desktop publishing software, including brochures, event calendars, manuals, workbooks, handouts, overheads, and computer presentations ★ Developed and conducted staff, student and volunteer training on use of computer hardware and software ★ Co-designed and helped update/maintain Division's statewide database ★ Designed/maintained six-station Macintosh network (AppleTalk) ★ Maintained a variety of PC (Windows) and Macintosh computer hardware Show less

Rehabilitation Therapist (Return)

• Dec 1987 - Sep 1989

Rehabilitation Therapist Supervisor (Acting)

• Jul 1987 - Dec 1987

Rehabilitation Therapist

• Sep 1985 - Jul 1987

Unit Treatment & Rehabilitation Supervisor I (Return)

• Jul 1985 - Sep 1985

Unit Treatment & Rehabilitation Supervisor II (Acting)

• May 1985 - Jul 1985

Unit Treatment & Rehabilitation Supervisor I

• May 1984 - May 1985

Unit Treatment & Rehabilitation Specialist

• Jul 1982 - May 1984