Experience

Quince Restaurant

• United States
• Restaurants
• 1 - 100 Employee

• Reservations

  • Sep 2017 - Present



Cut + Run

• Media Production
• 1 - 100 Employee

• Client Services and Office Manager (FREELANCE)

  • May 2016 - Present

  • Directed and implemented all steps in relocating office and business operations, which included fine tuning the logistics of floor plan and layout (i.e. kitchen, parlor, producers’ workspace and edit suites); staging furniture and in office art; designated and organized areas for amenities; responsible for restocking amenities as needed. • Provided concierge services for clients (i.e. ordering lunch, scheduling meetings, coffee runs, mail delivery, etc). • Created a comprehensive neighborhood guide of amenities, and a in depth menu guide of popular local eateries in union square for clients who are visiting the city. Show less



Square Meals and Batter Bakery

• San Francisco Bay Area

• Operations Manager

  • Dec 2014 - Jun 2015

  • Directed the operations of two start-up businesses simultaneously. • Improved system for all scheduling, staff placement, hiring, and created training programs for new employees. • Composed governance documents detailing protocol, problem-solving methods, and standard operating procedures. • Managed payroll process and documentation of profit-loss reports, inventory, and deliveries. • Created strategy for company signage and marketing and advertising efforts. • Fielded client and customer questions and conceived effective solutions for challenging scenarios. Show less



Teak

• United States
• Advertising Services
• 1 - 100 Employee

• Client Services and Office Manager (FREELANCE)

  • Feb 2014 - Oct 2014

  • Directed operations of high profile advertising agency, including inventory, restocking, scheduling, and billing. • Assisted principal with high-level strategic planning, and ran all public and private events for new clients. • Provided concierge services for clients (i.e. ordering lunch, scheduling meetings, coffee runs, mail delivery, etc). • Implemented all document control coordination. • Directed operations of high profile advertising agency, including inventory, restocking, scheduling, and billing. • Assisted principal with high-level strategic planning, and ran all public and private events for new clients. • Provided concierge services for clients (i.e. ordering lunch, scheduling meetings, coffee runs, mail delivery, etc). • Implemented all document control coordination.



Ragazza

• San Francisco Bay Area

• Operations Manager

  • Aug 2013 - Jan 2014

  • Directed restaurant operations, including inventory, quality assurance, staff training, and performance evaluation models, • Improved systems for scheduling, billing, invoicing, payroll, financial reporting, and customer retention. • Enhanced food preparation quality, service, presentation, and delivery. • Coordinated all reservations for private parties and custom menu creation for special events. • Fielded guest feedback and assisted with client relationship strategies. Show less



Bunk Catering and Bunk Bar

• Portland, Oregon Area

• Operations Manager

  • Oct 2010 - Jan 2013

  • Led restaurant, catering, and office operations, including operations of onsite and offsite events. • Fielded all client correspondence and developed strategies for building customer relationships. • Delegated tasks between kitchen staff and event planners against aggressive deadlines set by clients. • Coordinated deliveries, invoices, and restocking inventory. • Built out social media, photography and advertising campaigns. • Led restaurant, catering, and office operations, including operations of onsite and offsite events. • Fielded all client correspondence and developed strategies for building customer relationships. • Delegated tasks between kitchen staff and event planners against aggressive deadlines set by clients. • Coordinated deliveries, invoices, and restocking inventory. • Built out social media, photography and advertising campaigns.



The Tannery

• Portland, Oregon Area

• Office Manager

  • May 2011 - Nov 2011

  • Created procedures for restaurant operations, including maintenance, quality assessment, cleaning, and updating menus. • Devised kitchen ticket and reservation systems, and coordinated financial records and created profit-loss reports. • Contributed to wine list, menu design and web site content, including photography for company’s social media profiles. • Created procedures for restaurant operations, including maintenance, quality assessment, cleaning, and updating menus. • Devised kitchen ticket and reservation systems, and coordinated financial records and created profit-loss reports. • Contributed to wine list, menu design and web site content, including photography for company’s social media profiles.



Simpatica Catering and Dining Hall

• Portland, Oregon Area

• Office Manager

  • Aug 2007 - Jan 2011

  • Worked in several roles such as server, caterer and bartender in addition to office manager. • Created schedules, inventory systems and budgeting spreadsheets for onsite and offsite events. • Delegated tasks between kitchen staff and event planners against aggressive deadlines set by clients. • Implemented social media and marketing strategies, and managed client correspondence and customer relationships. • Worked in several roles such as server, caterer and bartender in addition to office manager. • Created schedules, inventory systems and budgeting spreadsheets for onsite and offsite events. • Delegated tasks between kitchen staff and event planners against aggressive deadlines set by clients. • Implemented social media and marketing strategies, and managed client correspondence and customer relationships.