Sales Engineer

• Mar 2023 - Present

IT Support Specialist

• Sep 2022 - Mar 2023

Freelance Tech Support provider

• Oct 2021 - Sep 2022

Support Engineer

• Oct 2020 - Oct 2021

LATAM Lead IT Support Engineer

• Sep 2013 - Oct 2020

Regional Manager responsible of Information platform operation in our offices in Latam (Brazil, Argentina and Mexico), and Acting as a BI analyst for the IT Global Department, generating key data insights for upper management and team members. About my roles: Support to users of multiple sites distributed in more than 20 countries, acting as a focal point for North and Latin America regions. • Create and maintain Data Visualizations using Microstrategy technology regarding IT operations. • User account administration [AD,Office 365, Salesforce] • Software distribution using SCCM 2012 and Parallels. • Support to Unify IP telephones (Fuze) • Server monitoring. • Print management • Coordinate all infrastructure aspects for office moves. • Procurement for TELCO and IT providers. • Support World Scale events in USA (over 2000 assistants) Show less

Soporte Tecnico Nivel II (Technician Support level II)

• Nov 2012 - Aug 2013

Worked in the company's HQ, supporting over 1300 users on sites and many more remotely all over the country. •Support of mobile internal apps as well as support for mobile devices. •Print management. •VPN access administration. •Computer Refresh and Computer Inventory. •Support IP phone services. •Provided assistance with conferencing and realpresence equipment. Worked in the company's HQ, supporting over 1300 users on sites and many more remotely all over the country. •Support of mobile internal apps as well as support for mobile devices. •Print management. •VPN access administration. •Computer Refresh and Computer Inventory. •Support IP phone services. •Provided assistance with conferencing and realpresence equipment.

End User Support Specialist

• Jan 2009 - Aug 2010

I was providing first and second level IBM main office building in Venezuela, over 1000 users which involved, among some other tasks: • Administration of Windows Server 2003 and 2008 servers • Administration of Windows XP clients [hardware and software] • Support to governmental and office applications. • Supporting Computer Refresh and Computer Inventory Projects. • Creation and testing of Windows standard configuration. • Responsible for IT procedures documentation. I was providing first and second level IBM main office building in Venezuela, over 1000 users which involved, among some other tasks: • Administration of Windows Server 2003 and 2008 servers • Administration of Windows XP clients [hardware and software] • Support to governmental and office applications. • Supporting Computer Refresh and Computer Inventory Projects. • Creation and testing of Windows standard configuration. • Responsible for IT procedures documentation.