Experience

Halcyon Wealth

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Head Of Operations

  • Aug 2019 - Present



CLEVER LITTLE FISHES LTD

• Managing Director

  • Dec 2012 - Aug 2019

  Managing Director of Clever Little Fishes, which offered affordable web design, logo design, whiteboard video animation, hosting and other internet services for small to medium-sized businesses and organisations in Kent, across the UK and worldwide.



Vue Entertainment

• United Kingdom
• Entertainment Providers
• 100 - 200 Employee

• General Manager

  • Nov 2009 - Feb 2013

  Reporting to the Area Manager, I was fully responsible for running every element of the Vue Cinema in Shepherds Bush.Key Responsibilities:- Formulate, develop and achieve strong business growth whilst ensuring cost controls are in place.- Schedule films looking to maximise attendance and exposure.- Project manage various cinema events such as premieres and screenings.- Manage all financial / KPI / budget / P&L control.- Oversee and manage all staff recruitment / training / development.- Forecasting / strategic planning.- Customer care / follow-up- Oversee stock / inventory control.- Develop and implement sales initiatives.- Manage all merchandising / marketing / promotions.- Local Area Marketing & Local Market Share analysis.- Oversee food and beverage element of the cinema.- Regularly use Microsoft word, excel, outlook and power-point.Key Achievements:- London Region cinema of the month for December, February, March, April & May 2012. Inner London Region Cinema of the Year for 2012.- Developed staff leading to various internal promotions within the company.- Accomplished 90.7% Internal Audit compliance in February 2011.- Introduced a new ‘Stock Tracker’ which has been launched for use across the London area. - Introduced a new marketing strategy for simple and effective communication with local schools ensuring that our current offers are cascaded to all schools within our catchment area. This has also been recently launched across the London area.

• Manager

  • Mar 2006 - Nov 2009

  Worked at several key London cinemas – West End, Finchley Road and IslingtonKey achievements:- London Cinema of the Year 2007 – Finchley Road- Consistently exceeded company targets for guest service averaging 96% mystery guest compliance in 2007 – Finchley Road.- Developed and executed a new approach to ‘Hawking’ generating over a period of 6 months, £25,000 of incremental revenue for the business which I expanded further by presenting my methodology, conclusions and ‘best practice’ to my contemporaries from around the London area.- Throughout 2007/2008 I implemented a comprehensive plan to ensure variable payroll was controlled and flexed correctly to the required business levels, generating savings of over £14,000. This involved looking closely at the relationship between admissions forecasting, accurate daily reporting of results, and where necessary interim measures to ensure increases/reductions in admissions were reacted to accordingly – Islington.- Playing a key part in a successful team consistently delivering sustained business growth and sales performance throughout 2008 – highlights include setting several new site records for one-day attendances and being the Number 1 cinema in London for Operating Profit increase – Islington.- Throughout late 2007 until mid 2008 I assisted in the London operational management training program – Vueniversity’, inducting, training and preparing 5 Managers and 2 General Managers for life within Vue.



Bar None!

• General Manager

  • Feb 2003 - Feb 2006

  Managing a team of 2 Chefs, 2 supervisors and 20 staff for busy city centre bar, club and restaurant.



Dealgrave Ltd.

• Bar Supervisor to General Manager

  • 1999 - 2003

  NVQ Level 3 in Hospitality SupervisionNVQ Level 4 In ManagementPersonal License Holder



Scottish and Newcastle

• Food and Beverage Services
• 1 - 100 Employee

• From Waiter to Bar Supervisor

  • Jan 1996 - Jan 1999

  NVQ Level 2 in Bar Service