Experience

BUBBLEBEE SDN BHD

• Malaysia
• Food and Beverage Services
• 1 - 100 Employee

• CUSTOMER SERVICE MANAGER & AUDIT MANAGER

  • Sep 2020 - Present

  Puchong, Selangor, Malaysia - Handling inquiries from customers & demonstrating of excellent customer service skills to meet and exceed customer’s need - Follow-up & resolving customer feedback & ensure it is close satisfaction. - Work closely with all outlets at all time to achieve quality results & productivity. - Internal auditing to ensure all 60+ outlets follow product SOP. - Ensuring all 60+ outlets have the same understanding on the product knowledge. - Provide coaching & guidance to ensure all the… Show more - Handling inquiries from customers & demonstrating of excellent customer service skills to meet and exceed customer’s need - Follow-up & resolving customer feedback & ensure it is close satisfaction. - Work closely with all outlets at all time to achieve quality results & productivity. - Internal auditing to ensure all 60+ outlets follow product SOP. - Ensuring all 60+ outlets have the same understanding on the product knowledge. - Provide coaching & guidance to ensure all the outlet’s managers adhere to the organization’s guideline, quality, SOPs and policies. - Have in-depth understanding of the organization’s products, services, procedures and guidelines and communicate the information effectively and accurately to all outlets Show less



RATASYA EMPIRE SDN BHD

• Team Leader

  • Mar 2020 - Aug 2020

  Puchong, Selangor, Malaysia - Assisting the dropships, agents & stockist for their bulk orders. - Ensure all the information on the product knowledge is deliverable to them - Conducting new product presentations. - Handling inquiries from customers demonstrating of excellent customer service skills to meet and exceed customer's need. - Follow-up & resolving customer complaint & ensure it's close satisfaction. - handling issue on the delivery



Accordia Solution

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Team Lead

  • Aug 2019 - Feb 2020

  Subang Jaya, Selangor, Malaysia - Supervise incoming call & enquiries from customer with demonstration of excellent customer service - Maintain high integrity of service standard - To undertake daily management team's activities - Conducting product & service presentations - To manage client's expectation



PANEN RESOURCES SDN BHD

• Operations Team Lead

  • Aug 2017 - Aug 2019

  Subang Jaya, Selangor, Malaysia - Agent for blacklist customers to apply for the bank's loan - Understand and purpose suitable solution for blacklist clients - To check pre-approval from banker (banks in Malaysia) - Involve in pre-sales presentation - Maintain high integrity of service standard - To undertake daily management team's activities



IMPERIA ASIA

• Malaysia
• Food and Beverage Services
• 1 - 100 Employee

• Compliance Officer

  • Nov 2016 - Aug 2017

  Klang, Selangor, Malaysia - Responsible of the day to day management to ensure sales target are met - Supervise, train, coach & motivate the team to achieve KPI - Review staff work schedule as to allow the team to achieve sales target - Provide coaching & guidance to ensure team members meets their sales target and adhere to the organization's guidelines and policies - Have in-depth understanding of the organization's products, services, procedures & guidelines and communicate the information effectively and… Show more - Responsible of the day to day management to ensure sales target are met - Supervise, train, coach & motivate the team to achieve KPI - Review staff work schedule as to allow the team to achieve sales target - Provide coaching & guidance to ensure team members meets their sales target and adhere to the organization's guidelines and policies - Have in-depth understanding of the organization's products, services, procedures & guidelines and communicate the information effectively and accurately to all the team members. - Enhance the performance of the team members through team briefings and monthly coaching sessions. - Provide recommendations to enhance processes, agent's competencies and efficacy to improve overall sales performance. - To handle complaints, end to end by working closely with other departments to ensure that issue is resolved quickly. - Coordinates and distribute work, monitor workloads and backlogs and make necessary adjustments. Show less



Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• Customer Care Officer

  • Feb 2015 - Oct 2016

  Singapore - Handling incoming call & enquiries from customers with demonstration of excellent customer service skills to meet and exceed customer's need. - Take in service application & request for back office or self-processing. - Comply to Key Performance Indicators. - Work closely with team members & leaders at all time to achieve quality results & productivity. - Assist team leader & senior officers in-charge as and when required - Any other duties assigned by team leader