Soft Service Champion

• Jan 2022 - Present

Regional soft service manager Regional soft service manager

Facilities Manager

• Sep 2020 - Jan 2022

Dance School Owner/Principle

• Sep 2016 - Mar 2021

Manager to 2 x staff Manage income and revenue Manage Admin (emails, calls etc.) Manage/Create Events/Shows Graphic Design (Logos, leaflets, website) Manage Social Media accounts Create invoices Petty Cash H&S Teach 11 x classes per week Choreograph routines Customer service Manager to 2 x staff Manage income and revenue Manage Admin (emails, calls etc.) Manage/Create Events/Shows Graphic Design (Logos, leaflets, website) Manage Social Media accounts Create invoices Petty Cash H&S Teach 11 x classes per week Choreograph routines Customer service

Soft Sevice Manger

• Apr 2019 - Sep 2020

Assistant Facilities Manager

• Sep 2016 - Apr 2019

• Manage & instruct cleaning, reprographic, scanning, post, stationery and security staff (60+)• Manage holiday/sickness/absence • Ensure the building meets health and safety requirements and that facilities comply with legislation• Input and maintain spread sheets/databases/systems and produce and collate reports• Organise and ensure payroll timesheets are correct and sent off accordingly.• Log incidents and hazards (Airsweb)• Key holder • Manage lockers and storage • Carry out and attend site cleaning audits• Carry out Tool Box Talks with staff• Order cleaning/office supplies (SAP/SRM/FIS Oracle)• Raise quotes and log on quote tracker• Raise purchase orders and arrange payment of invoices through SAP• Book meeting rooms (Condeco)• Use of Concept ( Closing and assigning tasks) • Use of Microsoft • Ensure soft service jobs are being completed in time Show less

Administrative Assistant

• Apr 2016 - Sep 2016

• Maintain and update records within various management information systems• Undertake general ‘team’ administrative duties as and when required• Distribute and share information internally to ensure customer needs are met• Receive and disseminate information to other team members to ensure delivery• Maintain office systems in an orderly manner• Assist with the delivery of services to the client as prescribed by team leader/management• Input and maintain spread sheets/databases/systems and produce and collate reports• Raise purchase orders and arrange payment of invoices through SAP and SAP• Administer petty cash• Provide cover for reception where appropriated/required• Use of Concept ( Closing and assigning tasks) • Order stationary through FIS and Office Depot• Produce predicted and actual overtime for 7 departments. Show less

Receptionist

• Sep 2015 - Apr 2016

• First point of contact for the council • Greeting staff and customers• Issuing passes• Answering emails• Answering telephone calls• Booking meeting rooms for clients• Calling clients on arrival of their guests• Floor walking • Providing security• Opening and closing the reception area• Responsible for clean and tidy reception area• Scanning, printing and photocopying • Completing morning and evening duties• Use of all Microsoft office programmes• Providing the highest level of customer services• Monitoring cues and ensuring customers are happy Show less

Manager

• Sep 2015 - Jul 2016

Manager to 4 x staff Manage reception area Manage income and revenue Manage events/shows Key holder Petty Cash Create invoices Publicise on social media Teach classes Choreograph routines Customer service Manager to 4 x staff Manage reception area Manage income and revenue Manage events/shows Key holder Petty Cash Create invoices Publicise on social media Teach classes Choreograph routines Customer service

Waitress

• Jul 2009 - Sep 2015

• Preparing restaurant sections ready for service • Greeting customers • Taking orders • Delivering food and drink • Serving drinks behind the bar • Answering the phone and ensuring that all of the customer’s needs are met during their stay • Responsible for my own float and any cash taken during my shift • Preparing restaurant sections ready for service • Greeting customers • Taking orders • Delivering food and drink • Serving drinks behind the bar • Answering the phone and ensuring that all of the customer’s needs are met during their stay • Responsible for my own float and any cash taken during my shift

Personal Assistant

• Jun 2014 - Mar 2015

• Sorting out paper work and files • Organising Diaries and meetings • Scanning and photo copying • Organising deliveries with couriers • Answering telephone calls and • Use of all Microsoft office programmes • Sorting out paper work and files • Organising Diaries and meetings • Scanning and photo copying • Organising deliveries with couriers • Answering telephone calls and • Use of all Microsoft office programmes

Sales Assistant

• Nov 2013 - Jul 2014

• Working behind the till • Greeting customers • Fully qualified at piercing ears • Cleaning the shop floor • Filling the shop floor • Working behind the till • Greeting customers • Fully qualified at piercing ears • Cleaning the shop floor • Filling the shop floor

Cheerleader (GFC Gem)

• Nov 2011 - May 2014

• Performing and entertaining in front of crowds of 8,000 people • Choreographing routines • Organising game days • Being in charge of the team and making sure everyone was happy and enjoying themselves • Attending and organising charity days representing the club • Performing and entertaining in front of crowds of 8,000 people • Choreographing routines • Organising game days • Being in charge of the team and making sure everyone was happy and enjoying themselves • Attending and organising charity days representing the club