Experience

Keva

• Finland
• Insurance
• 200 - 300 Employee

• Payment service specialist

  • Oct 2017 - Present

  o Administration of the payment transactions of public sector pensions o Cooperation with different authority levels to ensure the correctness of the payments o Working in the customer interface and advising customers in issues related to payment transactions o Administration of the payment transactions of public sector pensions o Cooperation with different authority levels to ensure the correctness of the payments o Working in the customer interface and advising customers in issues related to payment transactions



Henkilöstöratkaisu Extraajat Oy

• Finland
• Human Resources
• 1 - 100 Employee

• Cashier

  • Nov 2008 - Oct 2017



Keva

• Finland
• Insurance
• 200 - 300 Employee

• Payment service official

  • Mar 2017 - Jul 2017

  o Administration of pension payments register information (eg. accounts, taxes and contacts) o Customer service via phone and in writing o Assisting tasks related to pension payments o Promoting corporate sustainability and GRI reporting by keeping presentations of the subjects o Administration of pension payments register information (eg. accounts, taxes and contacts) o Customer service via phone and in writing o Assisting tasks related to pension payments o Promoting corporate sustainability and GRI reporting by keeping presentations of the subjects



Orion Corporation

• Finland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Hourly worker

  • Dec 2016 - Mar 2017

  o Updating and revising presentation materials, internal guidelines and instructions for different departments of the company o Organizing document management systems o Translating and grammar checking work instructions o Updating and revising presentation materials, internal guidelines and instructions for different departments of the company o Organizing document management systems o Translating and grammar checking work instructions



Elisa

• Finland
• Telecommunications
• 700 & Above Employee

• Customer experience researcher

  • Jul 2016 - Sep 2016

  o Examining and identifying aspects that affect the customer experience and the company’s net promoter score to support the company’s communications department o Statistical analysis and modeling of research results in Excel environment o Producing reports and presentations to support management decision making o Participating in the implementation and analysis of surveys o Examining and identifying aspects that affect the customer experience and the company’s net promoter score to support the company’s communications department o Statistical analysis and modeling of research results in Excel environment o Producing reports and presentations to support management decision making o Participating in the implementation and analysis of surveys



Liikenne- ja viestintävirasto Traficom / Transport- och kommunikationsverket Traficom

• Finland
• Government Administration
• 400 - 500 Employee

• Academic trainee

  • May 2013 - Aug 2013

  o Management of tasks related to international traffic regulation o Informing about meetings, agreements and decisions o Archiving the made agreements and decisions into the agency’s ERP-system o Conducting daily office tasks such as updating meeting calendars, assisting in meeting preparations, coordinating e-mail traffic and updating work instructions o Management of tasks related to international traffic regulation o Informing about meetings, agreements and decisions o Archiving the made agreements and decisions into the agency’s ERP-system o Conducting daily office tasks such as updating meeting calendars, assisting in meeting preparations, coordinating e-mail traffic and updating work instructions



VR Transpoint

• Finland
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Recorder

  • Jun 2011 - Jan 2012

  o Processing transport orders o Recording waybills and transport orders in the company's ERP system o Customer service o Processing transport orders o Recording waybills and transport orders in the company's ERP system o Customer service



Petrasol Ltd.

• Customer adviser

  • Jun 2008 - Aug 2008



K-Market Kake / K-Market Ravioli

• Cashier

  • Jun 2005 - May 2008



Orion Corporation

• Finland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Research assistant

  • May 2004 - Jul 2004