Experience

Berry Family Services, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Sr. Residential Services Monitor (Case Manager)

  • Oct 2016 - Present

  Facilitate services for IDD individuals in state of Texas’ non-waiver, Home and Community Based Service (HCS) Evaluate the effectiveness of consumers’ program planMonitor services monthly and verify that services are delivered in accordance of Texas Administrative CodeManage and monitor caseload of 40+ individuals with HCS evidentiary principlesTrain and provide mentorship to staffAdvocate for individuals Interpret updated HCS billing guidelines to individuals and familiesTrain caregiving staff and attendants of individuals’ needs and abilitiesProvide references and opportunity for future housing optionsComplete physical site inspections in residence of Host Home ProviderResolve customer and consumer service escalations with key emphasis on client retentionComplete purchase orders for consumerComplete quarterly review for individuals involved in Rights Restriction and Behavior Support PlanAccommodate emergency crisis diversion slot individuals portraying extreme behaviorsAccommodate transfer individuals from TxHmL to HCS ProgramProvide training with additional agencies and vendors for consumerReport and review each consumer’s progress with serviceObtain prior approval through Medicaid for services and aid to ensure HCS is last payor resortFollow-up on referrals (speech, occupational, physical and DME providers)Participate in person-directed planning meetings with consumers’ team and support groupRenew services annually to provide appropriate funding for consumerComplete and submit Inventory for Client and Agency Planning (ICAP) assessment to assess behaviors Foster relationships with family and providers to ensure customer service satisfaction Show less

• Residential Services Monitor (Case Manager)

  • May 2015 - Sep 2016

  Monitor caseload of 40 individuals’ services by abiding by HCS billing guidelines Create implementation plans and outcomes personalized to the consumerObserve services of client to ensure utilization of serviceComplete write-ups per annual renewals and revisionsFollow-ups and customer service with families monthlyParticipate in person-directed plan meetingsMonitor vendor services and verify that services are delivered in accordance of Texas Administrative CodeRenew services annually to provide appropriate funding for consumerProvide training for any agency in conjunction with consumerComplete Inventory for Client and Agency Planning (ICAP) assessment to assess behaviorsAssist consumers with opportunities of community services outside of waiver-programEnter and review service delivery logs monthlyDevelop and maintain strong working relationships with parents, yielding the highest level of success for consumer Show less



PURSUIT CHRISTIAN FELLOWSHIP

• United States
• Religious Institutions

• Children Director

  • Jan 2016 - Present



Whistle Stop Station

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• School Aged Teacher

  • May 2013 - Jul 2015