Experience

Acuity Insights

• Canada
• Higher Education
• 100 - 200 Employee

• Bilingual Strategic Account Manager & Interim Manager, CS - Canada Team

  • Dec 2022 - Present

  - Develop and implement customer success strategies that increase customer adoption, retention, and satisfaction.- Collaborate with our clients to comprehend their needs and offer strategic advice to guarantee that they reach their intended results.- Perform frequent business reviews with clients to track progress towards targets and spot opportunities for improvement. -Lead cross-functional efforts to handle customer concerns and escalations.-Promote upsell and growth opportunities with current clients-Deliver accurate and timely reporting on customer performance and health measures.

• Bilingual Strategic Account Manager

  • Oct 2021 - Dec 2022



Fifth Story

• Public Relations and Communications Services
• 1 - 100 Employee

• Bilingual Account Manager, MRP/PEM (Saas)

  • Aug 2017 - Oct 2021

• Bilingual Media Relation & Radio Manager

  • May 2016 - Jul 2017

• Bilingual Media Relations/Radio Coordinator

  • Aug 2014 - Apr 2016

  Coordinate with clients regarding print and radio submissionsEngage in proactive and reactive media relations strategies with French and English mediaAnalyze and review success campaigns in an effort to maximize resultsAttend and speak at conferences throughout CanadaDevelop French internal and external communications pieces: newsletters, press releases, etc. Create and maintain monthly and YTD media coverage reports for clients using MRPMedia list maintenance and development using in-house monitoring, MRP & CisionDevelop social media plan increasing awareness and encouraging interaction with key audiencesCultivate and enhance collaborative working relationships within the press and advertising communityCreate effectiveness communication channelsPropose ideas proactively for media pitches to stimulate media coverageIncreased media coverage by 45%Develop and maintain close media relations across other divisions to improve press effortsContributed to cross-departmental planning for clients and media engagement

• Media Monitoring Coordinator

  • Aug 2013 - Jul 2014

  Sourcing News Canada content- Performed ongoing, consistent monitoring of online and print mediaWorked as a dependable team member and met and exceeded deadlinesResponsible for media monitoring of print, magazine and online publicationsMaintained internal databaseAssisted with research projects, mailouts and new projectsMeasured media coverage of campaigns using MRP reportAdministrative duties as necessary to ensure smooth daily operationsEvaluate information available publicly via blogs, website, and other sources



Humber College

• Canada
• Higher Education
• 700 & Above Employee

• Student Ambassador

  • Oct 2011 - Jul 2013

  Maintain and up-to-date data system Directing and organizing student events Communication with students and agents through emails, phone calls and walk-ins Handling fees payments and inquiries Coordinate with the management team on special events Implementing social medias strategies to engage key audiences. Increased media presence by 50% on social media platform Maintain and up-to-date data system Directing and organizing student events Communication with students and agents through emails, phone calls and walk-ins Handling fees payments and inquiries Coordinate with the management team on special events Implementing social medias strategies to engage key audiences. Increased media presence by 50% on social media platform