Salesforce Cloud Architect

• Jul 2018 - Present

Independent Salesforce Consultant

• Sep 2017 - Mar 2021

Implemented processes using validation rules, workflow rules, Process Builder, and triggersTranslated requirements from the client into detailed requirements needed for implementation. Clarified details not provided in original set of requirements. Implemented processes using validation rules, workflow rules, Process Builder, and triggersTranslated requirements from the client into detailed requirements needed for implementation. Clarified details not provided in original set of requirements.

Senior Salesforce Consultant / Configuration Manager

• Aug 2017 - Jun 2018

Led the configuration of TechnoMile apps and Salesforce functionality (including security, workflow rules and processes, page layouts / record types, and reporting) in Lightning Experience for a major government contractor. Interfaced directly with the client in order to gain clarity around requirements.Communicated requirements for Apex development to the team of developers for several development items.Performed daily stand ups and weekly check in calls with clients in order to assess changing requirements and their priority with existing requirements.

Salesforce Administrator/Business Analyst/Developer

• Apr 2014 - Jul 2017

Tested the Salesforce system for bugs and user interface issues. Fixed some of those issues.Wrote and edited technical user manuals and quick reference guides for system.Trained and supported staff in use of Customer Relationship Management system (Salesforce.com)Researched ways to make the system run more efficiently for users with workflow automation (workflow rules, process builder, approval processes, triggers, apex code).Created reports and dashboards for users to see how they are doing currently in terms of key performance indicators.Maintained data quality through the use of required fields, validation rules and data quality reports.Managed a project to add strategic account planning integrated with accounts and opportunities to our Sales Cloud instance. Included interfacing with external consultants for the Apex and Visualforce code development.

Sales Specialist

• Aug 2013 - Oct 2015

Trained staff in different areas of outdoor equipmentAssisted customers in finding the correct equipment for their needs while educating them on how to use the equipment properly, for example how to load a pack for backpacking

Sales Specialist

• Apr 2013 - Aug 2013

Trained staff in different areas of outdoor equipmentAssisted customers in finding the correct equipment for their needs while educating them on how to use the equipment properly, for example how to load a pack for backpacking

Outdoor School Instructor

• Jun 2011 - Apr 2013

Instructed in-store and field classes in GPS, map and compass, and geocachingAssisted in administrative and customer service aspect of the outdoor schoolOrganized and led public and private geocaching events

Sales Specialist

• Apr 2011 - Apr 2013

Trained staff in different areas of outdoor equipmentAssisted customers in finding the correct equipment for their needs while educating them on how to use the equipment properly, for example how to load a pack for backpacking

Instructional Student Assistant

• Sep 2009 - May 2010

I work as a tutor in the Learning Assistance Resource Center at San Jose State University. I work with students one on one and in groups to assist them in becoming independent learners. I work as a tutor in the Learning Assistance Resource Center at San Jose State University. I work with students one on one and in groups to assist them in becoming independent learners.

Field Engineer

• Aug 2004 - Apr 2007

Installed and supported automation equipment utilized in the Postal Service.Trained operators and supervisors on use of equipment.Traveled the US as part of a team to do above stated work. Installed and supported automation equipment utilized in the Postal Service.Trained operators and supervisors on use of equipment.Traveled the US as part of a team to do above stated work.

Quality Assurance

• Jun 2000 - Apr 2003

I worked testing educational software and reporting the problems to the programmers. I worked testing educational software and reporting the problems to the programmers.