Adam Mautner

Premium Support Americas Lead at AppDynamics
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Contact Information
us****@****om
(386) 825-5501
Location
Jacksonville, Florida, United States, US

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Credentials

  • ACEDS
    Association of Certified E-Discovery Specialists (ACEDS)
    Feb, 2018
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 700 & Above Employee
    • Premium Support Americas Lead
      • Apr 2021 - Present

    • Customer Experience Manager - Premium Support
      • Sep 2019 - Apr 2021

    • Germany
    • Financial Services
    • 700 & Above Employee
    • eDiscovery Solutions Architect & Product Manager - Vice President
      • 2015 - Sep 2019

    • Global Head eDiscovery Data Delivery - Vice President
      • 2013 - 2015

    • IT Consultant
      • Oct 2010 - Aug 2013

      Independent IT Consultant providing interim and consultancy services for clients in legal, financial, marketing, PR and real estate sectors. Specific responsibilities include: • ensure optimum use of IT and appropriate systems to support client efficiency and profitability • provide reviews of existing technology spend and identify opportunities for cost savings • work closely with clients to develop strategies for achievement of business goals • act as client advocate in… Show more Independent IT Consultant providing interim and consultancy services for clients in legal, financial, marketing, PR and real estate sectors. Specific responsibilities include: • ensure optimum use of IT and appropriate systems to support client efficiency and profitability • provide reviews of existing technology spend and identify opportunities for cost savings • work closely with clients to develop strategies for achievement of business goals • act as client advocate in negotiations for provision of external support and vendor selection • provide internal project management typically for office moves and infrastructure upgrades • manage relationships with third party companies providing equipment and services • keep clients abreast of cutting edge technology including cloud computing and mobile solutions Show less Independent IT Consultant providing interim and consultancy services for clients in legal, financial, marketing, PR and real estate sectors. Specific responsibilities include: • ensure optimum use of IT and appropriate systems to support client efficiency and profitability • provide reviews of existing technology spend and identify opportunities for cost savings • work closely with clients to develop strategies for achievement of business goals • act as client advocate in… Show more Independent IT Consultant providing interim and consultancy services for clients in legal, financial, marketing, PR and real estate sectors. Specific responsibilities include: • ensure optimum use of IT and appropriate systems to support client efficiency and profitability • provide reviews of existing technology spend and identify opportunities for cost savings • work closely with clients to develop strategies for achievement of business goals • act as client advocate in negotiations for provision of external support and vendor selection • provide internal project management typically for office moves and infrastructure upgrades • manage relationships with third party companies providing equipment and services • keep clients abreast of cutting edge technology including cloud computing and mobile solutions Show less

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Virtual CIO
      • Aug 2009 - Sep 2010

      Lloyd Group is a provider of personalized, enterprise-level IT strategy and support services for small and medium sized businesses. Specific responsibilities included: • operated with one associate, managing relationships with a portfolio of 63 clients • provided high standards of client services leading to extended contracts and recommendations • took ownership of client IT services by developing and overseeing implementation of strategies • liaised with technical teams to… Show more Lloyd Group is a provider of personalized, enterprise-level IT strategy and support services for small and medium sized businesses. Specific responsibilities included: • operated with one associate, managing relationships with a portfolio of 63 clients • provided high standards of client services leading to extended contracts and recommendations • took ownership of client IT services by developing and overseeing implementation of strategies • liaised with technical teams to ensure appropriate service provision within required budgets • identified opportunities for business development including promotion of project based work • liaised with clients to sooth difficulties and ensure resolution of any major issues • co-operated with counterparts to ensure maintenance of co-ordinated service provision Show less Lloyd Group is a provider of personalized, enterprise-level IT strategy and support services for small and medium sized businesses. Specific responsibilities included: • operated with one associate, managing relationships with a portfolio of 63 clients • provided high standards of client services leading to extended contracts and recommendations • took ownership of client IT services by developing and overseeing implementation of strategies • liaised with technical teams to… Show more Lloyd Group is a provider of personalized, enterprise-level IT strategy and support services for small and medium sized businesses. Specific responsibilities included: • operated with one associate, managing relationships with a portfolio of 63 clients • provided high standards of client services leading to extended contracts and recommendations • took ownership of client IT services by developing and overseeing implementation of strategies • liaised with technical teams to ensure appropriate service provision within required budgets • identified opportunities for business development including promotion of project based work • liaised with clients to sooth difficulties and ensure resolution of any major issues • co-operated with counterparts to ensure maintenance of co-ordinated service provision Show less

    • Germany
    • Financial Services
    • 700 & Above Employee
    • Vice President - Collaboration Platforms Service Delivery Manager, Americas
      • Jun 2007 - Aug 2009

      Managed team which provided maintenance and support for the collaboration platforms used by 20,000 end users throughout the region. Specific responsibilities included: • managed a $300K capital budget with responsibility for vendor selection and management • led a team of 11 engineers supporting 250 servers and 10tb of replicated data • collaborated with International counterparts to provide a follow the sun support model • scheduled routine maintenance and upgrades to minimize… Show more Managed team which provided maintenance and support for the collaboration platforms used by 20,000 end users throughout the region. Specific responsibilities included: • managed a $300K capital budget with responsibility for vendor selection and management • led a team of 11 engineers supporting 250 servers and 10tb of replicated data • collaborated with International counterparts to provide a follow the sun support model • scheduled routine maintenance and upgrades to minimize impact upon business continuity • provided crisis management as necessary and monitored progress of all current projects • maintained relationships with other team leaders to ensure provision of integrated services • kept comprehensive incident logs and records to support senior level management reporting

    • Assistant VP - Collaboration Services
      • Jul 2003 - Jun 2007

      Member of an 11-member team providing back-end infrastructure support for a range of communication systems. Specific responsibilities included: • led roll-out of Global Instant Messaging Infrastructure across International offices • developed improved architecture and provided training to global support colleagues • took personal responsibility for management of all compliance processes across the division • established follow the sun support model for instant messaging, chat… Show more Member of an 11-member team providing back-end infrastructure support for a range of communication systems. Specific responsibilities included: • led roll-out of Global Instant Messaging Infrastructure across International offices • developed improved architecture and provided training to global support colleagues • took personal responsibility for management of all compliance processes across the division • established follow the sun support model for instant messaging, chat and compliance systems

    • Analyst - Distressed Loan Operations
      • Sep 2002 - Jun 2003

      progressive role with potential recognized by award of special responsibilities. Specific responsibilities included: • initially member of the team processing loan information in the system • subsequently tasked with creating a tool for automation of the processing system • enabled long-term increase in departmental efficiency in terms of accuracy and time savings

Education

  • University of Florida - Warrington College of Business
    BS, Business Administration - DIS
    1998 - 2002

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