Customer Success Manager

• May 2022 - Present

Loan Consultant Associate

• Jul 2021 - May 2022

Licensed Mortgage Professional NMLS #2008613AZ, AR, CA, CO, FL, IL, IA, MO, NM, ND, OH, SD, TX, WA, WI

Recruiting Rotational Analyst

• Feb 2021 - Jul 2021

Sales Development Associate

• Jul 2020 - Jul 2021

Marketing Administrative Support Associate

• Aug 2016 - May 2020

• Assisted in the day to day operations for faculty, current students, and potential students in the Marketing Department. • Served as a central point of contact for all outside vendors. • Supported executives in managing schedules, organizing files, answering phones, and aided in extra projects as needed. • Assisted in the day to day operations for faculty, current students, and potential students in the Marketing Department. • Served as a central point of contact for all outside vendors. • Supported executives in managing schedules, organizing files, answering phones, and aided in extra projects as needed.

Client Success Intern

• May 2019 - Aug 2019

• Served as a member of the Client Success team at a dynamic and fast-growing start-up located in New York City. • Generated reports for all clients via Tableau and the CRM to improve overall customer experience and sustain business growth. • Collaborated closely with the User Growth team to revamp current e-mail marketing campaigns and print media handouts. • Assisted the team and CEO to create PowerPoint presentations that supported renewals and expansion opportunities. • Attended launch events and greeted potential customers and presented demos of the app. Show less

Marketing Intern

• Jan 2018 - May 2019

• Identified and compiled relevant news articles and wrote weekly blog posts, resulting in increased sales and reach. • Monitored email marketing campaigns via MailChimp, input sales and contact data into Microsoft Excel, and analyzed the data to identify marketing trends. • Contributed to SEO initiatives, website rebranding plan, and social media content strategy. • Identified and compiled relevant news articles and wrote weekly blog posts, resulting in increased sales and reach. • Monitored email marketing campaigns via MailChimp, input sales and contact data into Microsoft Excel, and analyzed the data to identify marketing trends. • Contributed to SEO initiatives, website rebranding plan, and social media content strategy.