IT Specialist

• Jan 2020 - Present

Help Desk Technician

• Jun 2019 - Jan 2020

Desktop Support Technician

• Jul 2018 - May 2019

Field Technician

• Sep 2017 - May 2018

Technical Expert

• Mar 2017 - Sep 2017

• Promoted to a new internal position• Train and onboard new Technical Specialist• Certification to repair iPhones and adhere to safety guidelines• Escalate known issues to Tier 2 support• Perform organized data entry • Work with multiple projects professionally • Enhance our customer journey

Technical Specialist

• May 2011 - Mar 2017

After customers purchase our products, I help them get more out of their new Apple technology. As a Technology Support Specialist I deliver customer facing iOS troubleshooting reservations efficiently. I maintain composure and customer focus while solving issues to deliver results that keep the customer going forward. In this role I have succeeded in increasing the store's overall on-time delivered reservation, while also contributing to the success of our Net Promoter Scores, feedback directly from our customers.With a successful role as Technology Support Specialist that performs well under time management skills, I have grown in the following:• Learning new technologies;• Providing feedback to product development teams through in-house software, and• Reassuring customers when delivering product diagnoses and potential solutions.

Recruiting Coordinator

• Aug 2010 - May 2011

Joined the team as a Level 1 Recruiter, was promoted to Level 2 Recruiter and conducted interview calls for Fortune 500 Companies such as Delta Air Lines.In this role I attained the following skills:• Conducted screenings and telephone interviews in a professional manner;• Evaluated candidate responses;• Scheduled candidates for face-to-face interviews and,• Sourced passive candidates through internet and social media sites. Joined the team as a Level 1 Recruiter, was promoted to Level 2 Recruiter and conducted interview calls for Fortune 500 Companies such as Delta Air Lines.In this role I attained the following skills:• Conducted screenings and telephone interviews in a professional manner;• Evaluated candidate responses;• Scheduled candidates for face-to-face interviews and,• Sourced passive candidates through internet and social media sites.

Sales Specialist

• Sep 2008 - Aug 2010

Exceeded sales metric goal of 40% and performed above 60% for iPhone 3GS launch. Highest sales on iPhone 3GS launch day selling 50 phones. Awarded as “iPhone Maestro” and partnered with the Lead Support Team to pilot a new program “the iPhone Zone” in the store. Exceeded sales metric goal of 40% and performed above 60% for iPhone 3GS launch. Highest sales on iPhone 3GS launch day selling 50 phones. Awarded as “iPhone Maestro” and partnered with the Lead Support Team to pilot a new program “the iPhone Zone” in the store.

Warehouse Assistant Manager

• 2004 - 2008

Assisted management to deliver online orders to major shipping carriers promptly and professionally. Processed online orders to achieve daily quota. In 2007, oversaw a team of fifteen during the holiday season and successfully surpassed our of goal of 2,000 books by doubling the number to 4,000 fulfilled orders. Traveled with high profile speakers, politicians, and celebrities during book signing engagements to ensure all facts were organized and deliver a prompt safe event. Assisted management to deliver online orders to major shipping carriers promptly and professionally. Processed online orders to achieve daily quota. In 2007, oversaw a team of fifteen during the holiday season and successfully surpassed our of goal of 2,000 books by doubling the number to 4,000 fulfilled orders. Traveled with high profile speakers, politicians, and celebrities during book signing engagements to ensure all facts were organized and deliver a prompt safe event.