Experience

Continental Message Solution

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Dispatcher

  • Mar 2016 - Present

  • Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using various forms of communication. • Receive emergency and non-emergency calls, and record significant information. • Address problems and requests, by transmitting information and providing solutions. • Coach, review and encourage new agents through the processes and procedures. • Arrange for necessary repairs in order to restore service and schedules. • Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Show less



Lionbridge

• United States
• Translation and Localization
• 700 & Above Employee

• Internet Assessor

  • Dec 2013 - Present

  I improve the quality of one of the largest search engine's in the world. I use guidelines and research criteria on how best to evaluate an internet search result. I implement results based on the quality and content provided. I improve the quality of one of the largest search engine's in the world. I use guidelines and research criteria on how best to evaluate an internet search result. I implement results based on the quality and content provided.



Cass Information Systems

• United States
• Information Services
• 700 & Above Employee

• Customer Service

  • Oct 2000 - Dec 2010

  Successfully established and maintained client sites. Researched and resolved payment issues. Managed over 28,000 sites researching and recording financial discrepancies. Coordinated payment arrangements for various companies. Communicated effective resolutions to upper management and client inquires. Documented all data and resolution opportunities for clients. Provided outstanding customer service which directly impacted the bottom line.

• CSR II

  • 2000 - 2010

  Handled financial analysis & reporting of operations division. Accurately managed payroll for over 50 personnel using the ADP system. Investigated and resolved data discrepancies. Coached improvement leadership skills. Coordinated and responded to complex customer telecommunication requests.Formulated presentations for upper management. Trained new employees on exceptional customer service. Communicated effective resolutions to upper management and client inquiries.