Amanda Ballard
Senior System Engineer at Integrated Oncology Network, LLC- Claim this Profile
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Topline Score
Bio
Mikel Canterbury
Amanda is very knowledgeable about a wide variety of technologies. In my experience with her, she is helpful, accountable, thorough, and dependable. A true asset to any team.
Landon Clark
Amanda is great to work with. She is always prompt and efficient at solving any issues that occur. Over the past year she has been involved with several upgrades and support items that went very well, and she always has great followup after the work is done.
Mikel Canterbury
Amanda is very knowledgeable about a wide variety of technologies. In my experience with her, she is helpful, accountable, thorough, and dependable. A true asset to any team.
Landon Clark
Amanda is great to work with. She is always prompt and efficient at solving any issues that occur. Over the past year she has been involved with several upgrades and support items that went very well, and she always has great followup after the work is done.
Mikel Canterbury
Amanda is very knowledgeable about a wide variety of technologies. In my experience with her, she is helpful, accountable, thorough, and dependable. A true asset to any team.
Landon Clark
Amanda is great to work with. She is always prompt and efficient at solving any issues that occur. Over the past year she has been involved with several upgrades and support items that went very well, and she always has great followup after the work is done.
Mikel Canterbury
Amanda is very knowledgeable about a wide variety of technologies. In my experience with her, she is helpful, accountable, thorough, and dependable. A true asset to any team.
Landon Clark
Amanda is great to work with. She is always prompt and efficient at solving any issues that occur. Over the past year she has been involved with several upgrades and support items that went very well, and she always has great followup after the work is done.
Credentials
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Engineering Cisco Meraki solutions
CiscoAug, 2022- Nov, 2024 -
VMware Certified Professional 6.5 - Data Center Virtualization
VMwareAug, 2019- Nov, 2024 -
CCNA R&S
CiscoOct, 2017- Nov, 2024 -
CCENT
CiscoSep, 2017- Nov, 2024 -
MCSE: Cloud Platform and Infrastructure 2017
MicrosoftJan, 2017- Nov, 2024 -
MCSA: Windows Server 2012
MicrosoftDec, 2016- Nov, 2024 -
Unitrends Certified Associate
UnitrendsNov, 2016- Nov, 2024 -
Microsoft Certified Professional Server 2012 R2
MicrosoftAug, 2016- Nov, 2024 -
Axcient Certified
AxcientAug, 2013- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftApr, 2012- Nov, 2024 -
Microsoft Certified Professional Server 2008 AD
MicrosoftApr, 2011- Nov, 2024 -
CompTIA Network +
CompTIAJul, 2010- Nov, 2024 -
Comptia A+
CompTIAApr, 2010- Nov, 2024 -
First Aid/AED/CPR
American Heart Association | American Stroke AssociationMay, 2014- Nov, 2024 -
CWNA
CWNPJul, 2010- Nov, 2024
Experience
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Integrated Oncology Network
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Senior System Engineer
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Nov 2017 - Present
Working alongside IT Team to support 58 locations and growing. I handle escalations and projects. My specialties at this company are scripting, Landesk, Phone System, SQL management, Spam management, Server/ Software upgrades, Software deployment, Patch remediation, imaging management, vendor communication, also telecommunications bill review and contract negotiation. Working alongside IT Team to support 58 locations and growing. I handle escalations and projects. My specialties at this company are scripting, Landesk, Phone System, SQL management, Spam management, Server/ Software upgrades, Software deployment, Patch remediation, imaging management, vendor communication, also telecommunications bill review and contract negotiation.
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Pala Band of Mission Indians
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Pala, California
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System Administrator
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Sep 2016 - Nov 2017
Sole engineer/administrator responsible for maintaining, upgrading, and fixing entire tribal government's IT infrastructure. I manage 16 sites with a combination of Fiber, PtMP, PtP, and Ethernet connections. I engineered and implemented a new Cisco UCS B-series server system in combination with the existing IBM Blade Center with an attached IBM Fiber Channel storage system. We utilize a combination of Hyper-V, VMWare, and Citrix XenServer farms for compatibility purposes with existing applications. I am the administrator for all networking, server, VOIP, storage, patching, spam, preventative maintenance, firmware updates, anti-virus, and backup equipment. I recently completed a project replacing all core, distribution, and access layer switches throughout the tribe with Cisco 2960 and 3650 series devices. I engineered a new wireless solution to connect locations without Internet service to our datacenter, as many of the buildings do not have Internet services available. Some systems that I manage include: AD, GPOs, PowerShell scripts I wrote, syslog server, DNS, Exchange 2013-3016 SQL 2008-2016, Server 2008 R2-2016, Lync 2013, Ubuntu/CentOS, WSUS, Shoretel, Content Management, Unitrends backups, QuickBooks, and ESET Anti-Virus. I am in an end-user facing position and occasionally work on the helpdesk to provide desktop support. I regularly monitor all systems and review logs and security procedures.
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Deale Services
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United States
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Legal Services
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1 - 100 Employee
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System Administrator and CTO
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Feb 2016 - Sep 2016
Worked alongside C-level suite to create standard business processes and elevate technological level. Handled all technological requests and platform introductions to improve efficiency and quality of life. Implemented Digital Market solutions and increase SEO and revenues. Incorporated businesses and handled payroll and tax forms. Created digital marketing plan and revamped websites. Saved company hundreds of dollars per month through evaluation of current usage and software. Worked alongside C-level suite to create standard business processes and elevate technological level. Handled all technological requests and platform introductions to improve efficiency and quality of life. Implemented Digital Market solutions and increase SEO and revenues. Incorporated businesses and handled payroll and tax forms. Created digital marketing plan and revamped websites. Saved company hundreds of dollars per month through evaluation of current usage and software.
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Reliable IT
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk Level II-III Engineer
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May 2012 - Feb 2016
Handled all ticket escalations for my entire team. We support Macintosh OSX machines, iPhones, Windows XP-10 machines, and I manage a Citrix server farm including 14 XenApp servers with Citrix 4.5 and 6.5. I work with 300 + users on a regular basis and provide them the timeliest and most efficient support they’ve grown accustomed to receiving from myself and my team. I assist two other technicians in growing with skills and IT knowledge necessary to thrive in this business and handle many customer concerns as an escalation point. I also handle our outsourced IT services handling high level networking and server issues they are unable to resolve internally. I also am solely responsible for all server maintenance for client servers and maintaining constant uptime internally and externally. Acted as systems admin and senior engineer for entire company of over 100 employees.
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The Management Trust
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United States
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Real Estate
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200 - 300 Employee
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IT Support Specialist
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Aug 2010 - May 2012
Maintain all networking, server, and desktop equipment. Also, provide remote and traveling support to branch offices. Maintain all networking, server, and desktop equipment. Also, provide remote and traveling support to branch offices.
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Computer Lab Technician
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Nov 2007 - Aug 2010
Handled technical computer and network troubleshooting within an enterprise environment, managed 150+computers and two servers, provided user training, provided phone support, installed software and hardware upgrades. Selected Contributions: Decreased paper consumption in the computer lab by 85% saving hundreds of dollars Converted Paper packets into digital form for e-mailing to parents savings unknown at this time Handled 250+ technical issues per month Handled technical computer and network troubleshooting within an enterprise environment, managed 150+computers and two servers, provided user training, provided phone support, installed software and hardware upgrades. Selected Contributions: Decreased paper consumption in the computer lab by 85% saving hundreds of dollars Converted Paper packets into digital form for e-mailing to parents savings unknown at this time Handled 250+ technical issues per month
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Senior Network Administrator/ Supervisor
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2005 - 2008
Handled hiring, scheduling, customer service, purchasing, training, and maintaining/managing/installing my clients entire networks. Handled hiring, scheduling, customer service, purchasing, training, and maintaining/managing/installing my clients entire networks.
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Data Doctors
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United States
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Computer and Network Security
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1 - 100 Employee
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Computer Technician/Customer Service
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2005 - 2006
Handled intake of new computers, hardware or software repairs, phone support, cashier, closing of the store. Handled intake of new computers, hardware or software repairs, phone support, cashier, closing of the store.
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Intern
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2002 - 2002
Assisted the IT Manager on phone support, desktop support, and confidential programs. Assisted the IT Manager on phone support, desktop support, and confidential programs.
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Education
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2009 - 2011
National University
B.S., Information Technology Management -
2003 - 2008
Riverside Community College
A.A, Computer Networking & Security -
2005 - 2006
High-Tech Institute
Certificate, Information Security & Networking
Community
