Experience

LSU Online & Continuing Education

• United States
• Higher Education
• 1 - 100 Employee

• Enrollment Coach

  • Mar 2023 - Present

  -First line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms). -Ensure that targeted response times and accuracy guidelines are consistently met via a multichannel approach. -Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. -Coordinate with admissions and enrollments teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coach, and other applicable departments. -Works with manager to assist in staff development/training. Demonstrates peer leadership and is a consistently high performer. -Utilizes technology systems to track the recruitment and admission of prospective online learners, including CRM, SIS, and other systems. -Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs/student pathways. Is proficient with all systems and has the ability to assist in training and developing newer employees. -Participates in continual professional development, working to ensure high levels of customer service excellence. Show less



Supplemental Health Care

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Recruiting Manager

  • Aug 2022 - Mar 2023

  •Recruiting talent for open job orders through cold-calling, job posting, social media, and other sources used for recruitment •Meet metric expectations with an emphasis on phone calls and digital communications •Preparing resumes and profiles for candidates including reference checks, credential verifications, and proper formatting •Manage the hiring process from interview through contract completion and subsequent contracts •Working as part of a team to maximize the team’s overall revenue and production •Establishing and maintaining a solid networking pipeline of candidates of various skill sets •Documenting communications and interactions with all candidates in the ATS •Execute personal production and sales goals on a regular basis •Full desk recruiting (business development, candidate sourcing, recruiting, pre-screening, reference checking, negotiation of terms, closing, account management, & customer success) Show less



LSU Online & Continuing Education

• United States
• Higher Education
• 1 - 100 Employee

• Enrollment Coordinator

  • Oct 2021 - Aug 2022

  • Warm transfer and/or schedule appointments electronically with the Enrollment Concierge team, collect and input accurate and detailed information into CRM to avoid errors and ensure positive customer relations, utilize all required systems and software, and ensure proper database management • Demonstrates strong telephone and email communication and etiquette. Maintains composure during moments of stress and always maintains a helpful disposition. • Communicates barriers and needs to the manager to ensure proper support, resources, and training are provided • Maintains daily/weekly performance expectations provided by leadership to meet weekly/monthly benchmarks and overall individual and team goals • Participates in continual professional development, working to ensure high levels of customer service excellence Show less