Experience

MAGIQ Software

• New Zealand
• Software Development
• 1 - 100 Employee

• Group Operations Manager

  • May 2016 - Present



Cleantastic NZ

• New Zealand
• Facilities Services
• 1 - 100 Employee

• Business Services Manager

  • Aug 2015 - Apr 2016

  Overseeing the financial, commercial, IT, marketing and HR functions of the nationwide commercial cleaning franchise - Cleantastic NZ Overseeing the financial, commercial, IT, marketing and HR functions of the nationwide commercial cleaning franchise - Cleantastic NZ



MAGIQ Software

• New Zealand
• Software Development
• 1 - 100 Employee

• Business Services Manager

  • Apr 2015 - Jul 2015

  Management of the Australian and New Zealand Client software support functions including:- Help desk function resolving client support tickets.- Negotiating and managing “fixed fee” business service contracts.- Project management of software implementation projects.- Software release upgrades.- Management and restructuring of 14 software consultants.Customer Service:- Delivering “fixed fee” business services contracts to agreed service level timeframes.- Managing the client service relationship.- Developing service delivery processes and customer communication channels.Key Achievements:Transitioning two newly acquired companies help desk teams and systems into one centralised help desk across different time zones.

• Professional Services Manager

  • Apr 2013 - Mar 2015

  Member of the Senior Management Team.Management of the service delivery and administration teams:- Created service team organisational structure, set staff expectations and recruited new service delivery staff.- Developed staff KPI and benchmarking performance analysis to create competition within the services team.- Management of 20 staff.- Managed the restructuring of the business which resulted in disestablishing 5 roles.Customer Service:- Conducted customer account meetings to understand their needs and pain points.- Developed service delivery processes and customer communication channels.Project management:- Developed project management systems including project plans.- Manage the timely delivery of software and development projects.Financial:- Preparation of NCS Software’s Australian entity monthly accounts using Xero.- Monthly review of Group management accounts.- Developed company budgets, weekly cashflow analysis and KPI reporting.- Preparation of monthly board reports and attended the monthly board meeting.Management of the Human Resource and Information Technology functions of the business.Key Achievements:- Achieved 35% service fee growth in the March 2015 financial year.- Achieved 24% service fee growth in the March 2014 financial year with a lower cost base.

• Commercial Manager

  • Apr 2012 - Mar 2013

  Member of the Senior Management Team.Customer contractual arrangements:- Implementing new commercial customer agreements.- Negotiating new customer commercial agreements.Third party distributor relationships:- Negotiation and management of third party software distributor relationships.- Negotiated and account managed third party software distributor contracts.Financial:- Preparation of Australian entity monthly accounts using Xero.- Monthly review of Group management accounts.- Developed company budgets, weekly cashflow analysis and KPI reporting.- Managed the accounts receivable and payable functions.- Preparation of monthly board reports and attended the monthly board meeting.Managed the expansion and structural set-up of the Australian branch and transfer of the New Zealand assets into a new entity.Management of the Human Resource and Information Technology functions of the business.Key Achievements:Successfully negotiated third party software distributor relationships to provide the company with new income streams.



Need A Nerd

• Founder and General Manager

  • Sep 2004 - Mar 2012

  Shown entrepreneurial leadership to create the Need A Nerd concept and build a national brand.Managed a high growth company overseeing a wide range of business functions.Acquired, negotiated and developed strategic partner relationships.Built Need a Nerd’s franchise system.Managed and supported a team of 10 staff and 12 franchisees.Branding and MarketingFinancial Reporting Shown entrepreneurial leadership to create the Need A Nerd concept and build a national brand.Managed a high growth company overseeing a wide range of business functions.Acquired, negotiated and developed strategic partner relationships.Built Need a Nerd’s franchise system.Managed and supported a team of 10 staff and 12 franchisees.Branding and MarketingFinancial Reporting



Radius Pharmacy Group

• Senior Management Team & Acquisition Manager

  • Oct 2004 - May 2007

  Project TeamAcquisition & Change Management of new Pharmacies.Re-branding the Pharmacy Group.Development and implementation of a Document Management Database to manage the Group’s documented Systems.Assessing and implementation of a Time & Labour Management System. Oversee the management of 5 Pharmacies located in Hawkes Bay & Masterton.Strategic Business & Budget Planning.Responsible for motivating, challenging, training, and “selling the vision” to 70 Staff.Oversee the Marketing, Human Resource, and IT functions of the Region.Analysing & benchmarking key performance indicators of Pharmacy and Staff performance.



The Pharmacy Ltd

• General Manager

  • Sep 2000 - Sep 2004

  The Pharmacy Ltd provided consultancy services to Peter Dunkerley’s Pharmacy Group’s 7 Pharmacies. Co-ordinate, negotiate, and change manage the sale of the Pharmacy Group.Oversee the management of 7 Pharmacies located in Hawkes Bay, Auckland & Masterton.Strategic Business & Budget Planning.Responsible for changing the attitudes, thinking, and motivations of 90 Staff.Oversee the Financial, Marketing, Human Resource, and IT functions of the Group.Analysing & benchmarking key performance indicators of Pharmacy and Staff performance.Develop new Systems to create efficiencies.Implement and train on new Point of Sale software.Preparation of Financial Accounts.



Viatel UK Ltd

• Project Analyst

  • Aug 1999 - Sep 2000

  Viatel is a Telecoms Company constructing Digital Telecom Networks throughout Europe.Managing of all the financial function for the joint build (Viatel, Metromedia, & Carrier 1) of a US$400m Fiber Optic Network Ring around Germany. Reporting directly to the Vice President European Finance.Preparation of Management Accounts for two Viatel business units using Peolpesoft.Contributed to project reviews with Owners Forum / Sub-contractors to fully appreciate scope of tasks with the Contractor (Bechtel).Preparing and consolidating Viatel’s project cash flow forecasts (US$950m) and monthly cost reports for presentation to Senior Management.Liaising with Infrastructure, Treasury and Legal departments to understand how best to support them.Developing and implementing budgets for future Telecommunications Builds in new markets throughout Europe.Handling contract variations and purchase orders for all Suppliers (Bechtel, Lucent, & Nortel).Complying with audit requirements and local tax regulations.



ICO Glodal Communications

• Project Analyst

  • May 1998 - Jul 1999

  ICO is a Telecoms Company constructing a Global Digital Satellite and Base Station Network.Liaising with Project Managers, contracted Suppliers (NEC), and Customs Agents to insure the smooth running of the financial function of a US$800m Satellite Base Station project.Developing and maintaining the Microsoft Excel Model to report on the project costs.Maintaining and updating the Model on Hyperion Pillar to develop the project’s budgets, forecasts, and cashflows.Developed and built a Microsoft Access Model to monitor cash spend against contract value.Supplying financial project information to management including variance analysis.Checking validity of Supplier invoices against contract. Coding invoices to contract.Using SUN systems 4.1.Calculating and monitoring customs payments incurred on the importation of project equipment to world-wide locations. Liaising with Treasury department to insure funding available to make payment of such costs.



BBC

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Management Accountant

  • Oct 1997 - Apr 1998

  Preparation of Management Accounts including month end journal completion, adjusting forecasts, and preparing commentary on variance analysis.Assisting with Year End Management Accounts.Use of NCS and Topman (Accounting Packages).Assisting in Budget preparation for the 1998 – 1999 financial year. Consolidating departmental budgets, investigating errors and preparing adjustment journals, and identifying mismatches in internal company trading.Preparing investment proposals for the future programmes. Included independent risk, NPV, and statistical analysis. Providing an overall executive summary of the programme.