Katie Martinez
Senior Director, Customer Operations & Experience at Journey- Claim this Profile
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Bio
Diane Smith
It’s not often that you come in contact with a professional,
Amanda Smith
Katie and I worked together at a B2B agency, where we were tasked with promoting complex technologies to very targeted audiences. There’s not much she can’t do when she sets her mind to a goal. If there’s something she’s not familiar with, she’s solutions oriented and finds a way to overcome challenges. She’s very collaborative and respects the ideas and opinions of colleagues and clients alike. Her focus is customer satisfaction and doing what’s right for her clients. And on top of it all, she’s a pleasure to work with and an amazing colleague. Overall, Katie is an incredibly motivated and talented superstar on any team.
Diane Smith
It’s not often that you come in contact with a professional,
Amanda Smith
Katie and I worked together at a B2B agency, where we were tasked with promoting complex technologies to very targeted audiences. There’s not much she can’t do when she sets her mind to a goal. If there’s something she’s not familiar with, she’s solutions oriented and finds a way to overcome challenges. She’s very collaborative and respects the ideas and opinions of colleagues and clients alike. Her focus is customer satisfaction and doing what’s right for her clients. And on top of it all, she’s a pleasure to work with and an amazing colleague. Overall, Katie is an incredibly motivated and talented superstar on any team.
Diane Smith
It’s not often that you come in contact with a professional,
Amanda Smith
Katie and I worked together at a B2B agency, where we were tasked with promoting complex technologies to very targeted audiences. There’s not much she can’t do when she sets her mind to a goal. If there’s something she’s not familiar with, she’s solutions oriented and finds a way to overcome challenges. She’s very collaborative and respects the ideas and opinions of colleagues and clients alike. Her focus is customer satisfaction and doing what’s right for her clients. And on top of it all, she’s a pleasure to work with and an amazing colleague. Overall, Katie is an incredibly motivated and talented superstar on any team.
Diane Smith
It’s not often that you come in contact with a professional,
Amanda Smith
Katie and I worked together at a B2B agency, where we were tasked with promoting complex technologies to very targeted audiences. There’s not much she can’t do when she sets her mind to a goal. If there’s something she’s not familiar with, she’s solutions oriented and finds a way to overcome challenges. She’s very collaborative and respects the ideas and opinions of colleagues and clients alike. Her focus is customer satisfaction and doing what’s right for her clients. And on top of it all, she’s a pleasure to work with and an amazing colleague. Overall, Katie is an incredibly motivated and talented superstar on any team.
Credentials
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HubSpot Inbound/Inbound Marketing/Inbound Sales Certifications
HubSpotJan, 2017- Nov, 2024 -
Customer Success Management 201
GainsightJun, 2016- Nov, 2024 -
Customer Success Management 101
GainsightMay, 2016- Nov, 2024 -
Hubspot Inbound/Inbound Marketing/Inbound Sales Certifications
HubSpotJan, 2016- Nov, 2024 -
HubSpot Inbound/Inbound Marketing Certifications
HubSpotJan, 2014- Nov, 2024 -
Advertising and Public Relations Essentials Certificate
DePaul UniversityMay, 2013- Nov, 2024 -
Advanced Project Management Training Methods
Indiana University BloomingtonJan, 2012- Nov, 2024
Experience
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Journey
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United States
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Health, Wellness & Fitness
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1 - 100 Employee
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Senior Director, Customer Operations & Experience
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Jun 2023 - Present
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Director, Customer Success
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Mar 2022 - Jun 2023
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Myndshft
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United States
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Software Development
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1 - 100 Employee
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Director of Customer Success
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Nov 2021 - Mar 2022
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Allbound
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Software Development
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1 - 100 Employee
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Director of Customer Experience
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Apr 2021 - Nov 2021
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Customer Success Team Lead
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Sep 2019 - Apr 2021
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Customer Success Manager
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Mar 2019 - Aug 2019
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BIG YAM, The Parsons Agency
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Scottsdale, Arizona
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Account Director
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Apr 2018 - Mar 2019
Owned by American entrepreneur and philanthropist Bob Parsons, BIG YAM is an advertising agency made up of some of the brightest, smartest and boldest talent in the industry. BIG YAM is driven by a passion to produce measurable results that 'ring the register' for our clients by providing a full range of marketing solutions including traditional and digital advertising, social media and public relations. Owned by American entrepreneur and philanthropist Bob Parsons, BIG YAM is an advertising agency made up of some of the brightest, smartest and boldest talent in the industry. BIG YAM is driven by a passion to produce measurable results that 'ring the register' for our clients by providing a full range of marketing solutions including traditional and digital advertising, social media and public relations.
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Allbound
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Software Development
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1 - 100 Employee
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Director of Customer Success
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Apr 2016 - Apr 2018
Allbound is the active and intelligent SaaS technology that simplifies and digitizes your partner engagement experience. From recruitment and on-boarding to pipeline management and customer success, Allbound is your partners’ central source for online learning, marketing resources and sales tools that support customer and prospect interactions. As Director of Customer Success: - Owned all customer on-boarding, implementation, support and account management; full post-sales experience - Worked closely with product and development teams to improve product and introduce new features and functionality - Oversaw personnel initiatives for CS team: training, developing and evaluating employees Achievements: - Developed and implemented an easy, efficient and scalable customer implementation roadmap. In six month, the 'days to launch' was cut in half - Grew methodology for measuring customer success with platform and identifying actions to close gaps Customer Success Manager, April 2016-March 2017 Director of Customer Success, March 2017-April 2018 Show less
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BIG YAM, The Parsons Agency
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Scottsdale, Arizona
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PR and Social Media Account Executive
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Jan 2015 - Apr 2016
Owned by Bob Parsons, GoDaddy founder, BIG YAM is a fiercely competitive, marketing-savvy collective that is in business for the success of our clients’ brands. We know real advertising produces remarkable results – that’s what inspires us to Brand Fearlessly. Owned by Bob Parsons, GoDaddy founder, BIG YAM is a fiercely competitive, marketing-savvy collective that is in business for the success of our clients’ brands. We know real advertising produces remarkable results – that’s what inspires us to Brand Fearlessly.
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Elevation Marketing
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United States
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Advertising Services
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1 - 100 Employee
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Public Relations Account Executive
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Feb 2014 - Jan 2015
B2B Public Relations including news releases, media relations, crisis communications and management, case studies and user experiences. Industries include manufacturing and industrial, green and agriculture, technology and construction. B2B Public Relations including news releases, media relations, crisis communications and management, case studies and user experiences. Industries include manufacturing and industrial, green and agriculture, technology and construction.
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Lewis Roca
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United States
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Law Practice
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400 - 500 Employee
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Marketing Communications Specialist
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Nov 2013 - Feb 2014
B2B marketing communications for four regional offices -- Phoenix, Tucson, Las Vegas and Albuquerque. Responsibilities included advertisement planning, purchasing and placing; news releases; new attorney biographies; website management and media relations. B2B marketing communications for four regional offices -- Phoenix, Tucson, Las Vegas and Albuquerque. Responsibilities included advertisement planning, purchasing and placing; news releases; new attorney biographies; website management and media relations.
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The Manitowoc Company
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United States
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Machinery Manufacturing
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700 & Above Employee
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Communications Manager, Manitowoc Cranes
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Jun 2006 - Oct 2013
As Communications Manager, was responsible for: -- Executive communications: Newsletters, presentations and speeches. Also write, edit and publish podcasts and videocasts. -- Managing Editor of global magazine, LookingUP - 15,000 copies in eight languages sent to subscribers around the world; editorial planning; design management, print managemement -- Public relations and industry/trade events -- Promotional program coordination Communications Manager (Manitowoc Cranes): June 2008-Oct. 2013 Marketing Communications Intern (Manitowoc Cranes): June 2007-June 2008 Communications Intern (The Manitowoc Company): June 2006-Sept 2006 Show less
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Education
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2004 - 2008
DePaul University
Bachelors, Public communications
Community
