Trading Platform Product Specialist

• Jun 2021 - Present

Investment Specialist - BMO Investment Centre

• Oct 2018 - Jun 2021

Dealing Representative - Money-In Advice, TD Markham Tower

• Jun 2018 - Oct 2018

Operations Coordinator

• Feb 2013 - 2014

Provide clerical support to various management and operational functions by tracking of productivity to identify patterns and issues.Accomplishments• Improved daily service metrics to 93.3% from 89.2% by coordinating pickup and delivery for 9 Independent Contractors.• Achieved 92.3% Contract Renewal Rate from Independent Contractors and Drivers. • Re-organized 20+ delivery routes with Operation Planner, achieving 4.1% increase in productivity and on-time service rate.• Increased customer satisfaction of the Sorting Facility by 13% through effectively guiding 10+ new employees over 1 year.

Customer Service Representative

• Nov 2012 - Feb 2013

• Create a positive customer experience by understanding and meeting the customer’s needs quickly, professionally and accurately.• Provide accurate information and assistance to customers requiring direct customer interface.• Perform administrative duties necessary for efficient operations.• Promote continued sales and generating potential incremental revenue.

Floor Model/Customer Service Representative

• Jan 2012 - Nov 2012

Create unique store experience synonymous with Abercrombie’s class American heritage. Create unique store experience synonymous with Abercrombie’s class American heritage.

Associate Project Manager (Summer Intern)

• May 2010 - Sep 2010

Assisted with the construction management of single-family home projects.Accomplishments• Track record of successfully managing construction of 5 single-family homes; managed to complete all 9 homes on time in 2009 and 12 homes for 2010. • Estimated project costs, performed take-offs, and prepared budgeting and cost breakouts.• Designed excel spreadsheets to display auto generated reports of the project inventory and sales. Assisted with the construction management of single-family home projects.Accomplishments• Track record of successfully managing construction of 5 single-family homes; managed to complete all 9 homes on time in 2009 and 12 homes for 2010. • Estimated project costs, performed take-offs, and prepared budgeting and cost breakouts.• Designed excel spreadsheets to display auto generated reports of the project inventory and sales.

Associate Project Manager (Summer Intern)

• May 2009 - Sep 2009

Assisted with the construction management of single-family home projects.Accomplishments• Track record of successfully managing construction of 5 single-family homes; managed to complete all 9 homes on time in 2009 and 12 homes for 2010. • Estimated project costs, performed take-offs, and prepared budgeting and cost breakouts.• Designed excel spreadsheets to display auto generated reports of the project inventory and sales. Assisted with the construction management of single-family home projects.Accomplishments• Track record of successfully managing construction of 5 single-family homes; managed to complete all 9 homes on time in 2009 and 12 homes for 2010. • Estimated project costs, performed take-offs, and prepared budgeting and cost breakouts.• Designed excel spreadsheets to display auto generated reports of the project inventory and sales.