Jemima AKE
Customer Success Advisor at GoodMorning.com- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
Topline Score
Bio
Experience
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GoodMorning.com
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Canada
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Manufacturing
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1 - 100 Employee
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Customer Success Advisor
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May 2021 - Present
• Developed team projects and work plans for corporate clients and managements including research, writing briefs, data analysis and operations supports. • Trained associates • Managing client’s relationships, vendor contracts and communication. • Contributing to quality assurance standards. • Created process that increased engagement and resolution via proactive helpdesk solutions, consistently maintaining a conversation score of over 40%. • Assisted in conducting market research on feasibility of a specialized commercial team, contributing to departmental restructuring, and establishing of a corporate service unit. Show less
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Lethbridge Family Services
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Canada
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Health and Human Services
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1 - 100 Employee
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Administrative Assistant
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May 2018 - Apr 2020
• Communicated with IRCC regarding clients’ information, loans contracts and progress. • Welcomed and created welcome packages for clients. • Performed Initial Needs Assessments with new clients during intake. • Scheduled and assisted in client interviews. • Maintained Settlement practitioners, client, and interpreter schedules. • Assisted with Settlement practitioner’s interview. • Performed referral checks. • Translated documents (French to English) • Assisted clients to access community resources. • Managed filing systems for clients and staff (including confidential information) • Systemized data in Microsoft Excel and in Better Outcomes software • Answered and directed phone calls. • Recorded meeting minutes. • Maintained and operated all office equipment. Show less
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Bridges Of Hope
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Lethbridge, Alberta, Canada
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Administrative Assistant
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Jan 2016 - Apr 2018
• Organized and led Community event. • Travelled and supervised a team of 15 + at a clinic and orphanage in Burkina Faso, West Africa • Documents translation from French to English • Answer and direct phone calls • Organize and schedule appointments and meetings. • Organized and led Community event. • Travelled and supervised a team of 15 + at a clinic and orphanage in Burkina Faso, West Africa • Documents translation from French to English • Answer and direct phone calls • Organize and schedule appointments and meetings.
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Munchies
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Lethbridge, Alberta, Canada
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General Manager
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Jan 2015 - Jan 2016
• Recruiting, training and supervising staff. • Managed scheduling for ten employees • Agreeing and managing budgets. • Overseeing stock levels and ordering supplies. • Managed cash and bank deposits • Handling customer enquiries and complaints • Promoting and marketing the business. • Ensuring compliance with licensing, hygiene and health and safety legislation. • Recruiting, training and supervising staff. • Managed scheduling for ten employees • Agreeing and managing budgets. • Overseeing stock levels and ordering supplies. • Managed cash and bank deposits • Handling customer enquiries and complaints • Promoting and marketing the business. • Ensuring compliance with licensing, hygiene and health and safety legislation.
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Education
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CDI College
Diploma, Immigration and citizenship law consulting -
Eston college
Bible/Biblical Studies -
Reeves College
Diploma, Office administration