Sales Development Representative

• Jul 2023 - Present

Sales Associate

• Jan 2022 - Jul 2023

Sales Advisor

• Aug 2021 - Dec 2021

Managing leads to closing sales, renewals, and any after sales care. Engage with customers to gain a quick understanding and provide a tailored solution to their needs. Manage outbound & inbound calls to achieve targets on a daily and weekly basis. Achieved over 250 sales in 2 months along with consistently hitting the industry targets e.g. number of calls, emails, adherence & call quality. Managing leads to closing sales, renewals, and any after sales care. Engage with customers to gain a quick understanding and provide a tailored solution to their needs. Manage outbound & inbound calls to achieve targets on a daily and weekly basis. Achieved over 250 sales in 2 months along with consistently hitting the industry targets e.g. number of calls, emails, adherence & call quality.

Process Executive

• Jun 2021 - Aug 2021

Successfully resolved technical queries and issues faced by customers mainly via phone calls and emails. Provided confidence to customers about the products and instructed them to determine technical difficulties. Consistently achieved targets set by promoting products & services and motivating them to buy. 100 % CRM software utilization, 30% Recommendation, 78% First Call Resolution (FCR), 8 Net Promoter Score, and at least 5 updates a day over 3 months. Successfully resolved technical queries and issues faced by customers mainly via phone calls and emails. Provided confidence to customers about the products and instructed them to determine technical difficulties. Consistently achieved targets set by promoting products & services and motivating them to buy. 100 % CRM software utilization, 30% Recommendation, 78% First Call Resolution (FCR), 8 Net Promoter Score, and at least 5 updates a day over 3 months.

Customer Service Representative

• Mar 2021 - Jun 2021

Understood customer queries to provide personalized customer service for resolution ensuring high levels of engagement. Identified and acted on leads to promote the right products, services & relevant channels. Anticipated the issues customers were experiencing and demonstrated them in real-time. Navigated elderly customers over the phone to achieve their tasks and educated them with technical knowledge. Understood customer queries to provide personalized customer service for resolution ensuring high levels of engagement. Identified and acted on leads to promote the right products, services & relevant channels. Anticipated the issues customers were experiencing and demonstrated them in real-time. Navigated elderly customers over the phone to achieve their tasks and educated them with technical knowledge.

Food And Beverage Assistant

• Apr 2019 - Mar 2021