Director of Operations

• Feb 2019 - Present

Operations Manager

• Jul 2015 - Feb 2019

• Aggregate, actualize, & analyze organizational data to support company goals and objectives.• Implement and manage operational budgets and execute cost and productivity analyses. • Establish metrics to drive business decisions.• Develop & implement operations strategies to ensure company goals and objectives are achieved.• Coordinate business activities across teams, including operations, marketing, and finance.• Maintain vendor agreements with a focus on costs and vendor accountability.• Manage legal compliance for domestic and global dealings and expansions.• Manage purchase orders and inventory planning strategies.• Audit website to ensure maximum functionality and UX design.• Facilitate the production and creative direction of experiential marketing campaigns, photoshoots, and content procurement events.• Facilitate employee recruitment, interviews, and training. Show less

Technical Designer

• Jul 2015 - Oct 2017

• Facilitated the garment development process through to production to ensure a superior product.• Illustrated construction and fit details/amendments with focus on quality of comments.• Illustrated fit details/changes through various mediums to ensure clarity and understanding.• Enforced quality and tolerance standards for style and/or construction detail.

Digital Media Planning Intern

• Sep 2015 - Dec 2015

• Assisted the media planning team with creating, tracking, & analyzing digital campaigns. • Conducted market research and audience scans using Nielsen/Comscore/MRI/SRDS. • Developed presentation decks and organize campaign creative. • Developed and wrote RPA Digital Video Update Newsletter. • Compiled social progress reports for active campaigns. • Managed campaign placements and tracking using DCM. • Assisted the media planning team with creating, tracking, & analyzing digital campaigns. • Conducted market research and audience scans using Nielsen/Comscore/MRI/SRDS. • Developed presentation decks and organize campaign creative. • Developed and wrote RPA Digital Video Update Newsletter. • Compiled social progress reports for active campaigns. • Managed campaign placements and tracking using DCM.

Research & Marketing Intern

• May 2015 - Aug 2015

• Assisted head researcher with varying projects organizing research numbers & creating visuals. • Utilized research databases (Experian Simmons, Scarborough, Kantar Media, & US Census) to draw valuable insights to support sales team initiatives. • Assisted the Telemundo Sales & Marketing Specialist with varying projects from production spots to event planning. • Created visual supplements for the sales team to utilize in sales pitches. • Assisted head researcher with varying projects organizing research numbers & creating visuals. • Utilized research databases (Experian Simmons, Scarborough, Kantar Media, & US Census) to draw valuable insights to support sales team initiatives. • Assisted the Telemundo Sales & Marketing Specialist with varying projects from production spots to event planning. • Created visual supplements for the sales team to utilize in sales pitches.

Freelance Designer/Costumer/Stylist

• Jan 2005 - Jan 2015

• Styled a multitude of jobs including editorials, and music videos, commercials, television, and fashion shows. • Created burlesque costumes, custom gowns and specialty pieces - including bridal, leatherwork, and millinery. • Dealt with clients through all aspects of design and production of custom garments. • Styled a multitude of jobs including editorials, and music videos, commercials, television, and fashion shows. • Created burlesque costumes, custom gowns and specialty pieces - including bridal, leatherwork, and millinery. • Dealt with clients through all aspects of design and production of custom garments.

Customer Service Manager

• Nov 2011 - Feb 2012

• Implemented company's customer service protocols in a newly-opened call center. • Trained and managed a team of employees on all aspects of clinic operations and customer service principles, including CRM practices. • Performed employee performance reviews. • Implemented company's customer service protocols in a newly-opened call center. • Trained and managed a team of employees on all aspects of clinic operations and customer service principles, including CRM practices. • Performed employee performance reviews.

Clinic Manager

• Feb 2011 - Jun 2011

• Managed a team of 8+ employees at the largest Dr. Tattoff clinic location.• Consulted prospective patients on clinical procedures and financing options.• Attained and exceeded monthly sales goals, including exceeding monthly goal for highest grossing month in company history.

Patient Care Coordinator

• Mar 2010 - Jan 2011

• Utilized up-selling techniques and customer retention practices to assist in achieving monthly sales goals.• Provided superior customer service while maintaining an extremely detail-oriented front office.

North American Representative

• May 2008 - Aug 2008

• Facilitated press releases and responded to all North American press inquiries • Used social media channels to promote growth of key demographic • Provided a face for Fashionspace.com for North American media events • Maintained contact with universities and organizations for event collaborations • Facilitated press releases and responded to all North American press inquiries • Used social media channels to promote growth of key demographic • Provided a face for Fashionspace.com for North American media events • Maintained contact with universities and organizations for event collaborations

1st Assistant Designer

• Jan 2007 - Jul 2008

• Hand-picked by Bradley based on a design challenge victory on the Tyra Banks Show • Worked on the development of both couture collections and his Ready-to-Wear line for QVC • Organized travel schedules, production schedules, and collaborative meetings • Associate produced all fashion shows and in-house media events • Hand-picked by Bradley based on a design challenge victory on the Tyra Banks Show • Worked on the development of both couture collections and his Ready-to-Wear line for QVC • Organized travel schedules, production schedules, and collaborative meetings • Associate produced all fashion shows and in-house media events