Tyler Mays

Senior Problem Solver at Ruby
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Contact Information
us****@****om
(386) 825-5501
Location
Kansas City, Missouri, United States, US

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Credentials

  • Customer Success Management Fundamentals
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Engagement Preparation Best Practices for Customer Success Management
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Project Management Skills for Leaders
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Working with High-Conflict People as a Manager
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Becoming an Impactful and Influential Leader
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Cross-Selling
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Customer Retention
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • De-Escalating Conversations for Customer Service
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Working with Upset Customers
    LinkedIn
    Jun, 2022
    - Nov, 2024

Experience

  • Ruby
    • United States
    • Telecommunications
    • 300 - 400 Employee
    • Senior Problem Solver
      • Feb 2023 - Present

      Retention Specialist / Account Manager

    • Problem Solver
      • Nov 2020 - Feb 2023

      Account Programming, Management, Billing, and Retention.

    • Associate Problem Solver
      • Aug 2020 - Nov 2020

    • Receptionist
      • Feb 2020 - Aug 2020

  • Los Cabos
    • Springfield, Missouri, United States
    • Service Manager
      • Apr 2016 - Jan 2020

  • Lifeworks Family Treatment
    • Kansas City, Missouri, United States
    • Behavioral Interventionist
      • Jan 2014 - Dec 2017

      At Lifeworks Family Treatment I had the privilege to act as a Behavioral Interventionist. A B.I. is an in home unifier for both parents and children. Working in home and providing direct therapy, the main goal was to ensure both clients and their families remain safe. At Lifeworks Family Treatment I had the privilege to act as a Behavioral Interventionist. A B.I. is an in home unifier for both parents and children. Working in home and providing direct therapy, the main goal was to ensure both clients and their families remain safe.

Education

  • Missouri State University
    Communications
  • Blue Springs High School

Community

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